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Show Results For
- All HBS Web
(7,433)
- People (5)
- News (1,297)
- Research (5,191)
- Events (45)
- Multimedia (62)
- Faculty Publications (3,412)
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- 09 Jan 2013
- Sharpening Your Skills
Sharpening Your Skills: Understanding Customers
Addiction to Service Heroes In their new book, Uncommon Service, coauthors Frances Frei and Anne Morriss show it is possible for organizations to reduce costs while dramatically enhancing customer service.... View Details
Keywords: Re: Multiple Faculty
- 24 May 2010
- Research & Ideas
Stimulus Surprise: Companies Retrench When Government Spends
ignores all costs associated with paying for the spending such as higher taxes or increased borrowing. From the perspective of the target state, the funds are essentially free, but clearly at the national level someone has to pay for... View Details
Keywords: by Sean Silverthorne
- July 2010
- Teaching Note
Chrysler's Sale to Fiat (TN)
By: C. Fritz Foley and Lena G. Goldberg
Teaching Note for 210022. View Details
- 29 Apr 2014
- First Look
First Look: April 29
http://ssrn.com/abstract=1934217 Elevating Repositioning Costs: Strategy Dynamics and Competitive Interactions in Grand Strategy By: Menon, Anoop R., and Dennis A. Yao Abstract—This paper proposes an... View Details
Keywords: Sean Silverthorne
- 03 Aug 2010
- First Look
First Look: August 3
proprietary technology, athenaNet, to a new business, athenaHealth, that would help physicians manage their practice, billing, and revenue cycles and maintain electronic patient records more efficiently... View Details
Keywords: Martha Lagace
- September 2005 (Revised March 2007)
- Case
Lifefont: The Case for RetailDriver
Examines how Lifefont (pseudonym), a multidivisional consumer packages goods company, develops a system to manage and measure the impact of promotional events in retail outlets. View Details
Keywords: Framework; Change Management; Compensation and Benefits; Cost vs Benefits; Growth Management; Management Analysis, Tools, and Techniques; Customer Relationship Management; Product Marketing; Salesforce Management; Advertising; Management Systems; Information Technology; Retail Industry
Martinez-Jerez, Francisco de Asis, and Karim Fakhry. "Lifefont: The Case for RetailDriver." Harvard Business School Case 106-005, September 2005. (Revised March 2007.)
- 21 Jul 2010
- Research & Ideas
HBS Faculty Debate Financial Reform Legislation
demand for liquidity and immediacy into long-term lending of the kind that promotes growth and prosperity. And banks are the institutions with the expertise to do this. Thus... View Details
Keywords: by Staff
- September 2010
- Supplement
Using Regression Analysis to Estimate Time Equations (CW)
By: Francisco de Asis Martinez-Jerez
This note presents a simple way to estimate time equations using regression analysis in Excel. The note quickly outlines regression analysis, then presents a real-life case example from the natural gas industry that students can use to gain experience developing and... View Details
- 20 Aug 2014
- Research & Ideas
Dragging Patent Trolls Into the Light
penalties to infringement," says Cohen. Patent trolls bank that, in some cases, companies will settle rather than pay the time and monetary costs of fighting infringement lawsuits. In others cases,... View Details
- 19 Dec 2016
- Research & Ideas
The 10 Most Popular Stories of 2016
One-on-One Meeting The one-on-one meeting between supervisor and staff is an invaluable tool for managing, but requires much attention to detail. Julia B. Austin explains best practices for getting the most out of the 1:1. Why Brexit is a... View Details
Keywords: by Carmen Nobel
- 02 Mar 2010
- First Look
First Look: March 2
legal change applied). These reductions in agency costs were followed by an increase in average leverage and a reduction in interest costs. Finally, we can estimate the welfare implications of agency costs,... View Details
Keywords: Martha Lagace
- 19 Nov 2001
- Research & Ideas
Alfred Chandler on the Electronic Century
computers, primarily for commercial and business markets. The commercializing of the System 360 required half a decade, at the cost of nearly $7 billion. That extraordinary learning experience immediately... View Details
- 07 Apr 2014
- Research & Ideas
Excerpt: ‘The Art of Negotiation’
like virtual slavery. It could be for the next sixteen years of your life, and I've never seen a contract like this one.'" It was a risky move, but Malone got the point and was saved from signing a deal that... View Details
Keywords: Re: Michael A. Wheeler
- 06 Sep 2016
- First Look
September 6, 2016
Then judgment—a fusion of thinking, feelings, experience, imagination, and character—becomes critical. The author offers five practical questions to improve your odds of making sound judgments: What are the net, net View Details
Keywords: Carmen Nobel
- August 2009
- Case
Bank of America Sports Sponsorship
By: Stephen A. Greyser and John L. Teopaco
A major sports sponsor must decide on new, renewal, or withdrawal from significant relations with teams/leagues/events, using a distinctive approach to assessment. View Details
Keywords: Cost vs Benefits; Decision Choices and Conditions; Partners and Partnerships; Management Analysis, Tools, and Techniques; Performance Evaluation; Financing and Loans; Marketing Strategy; Sports Industry
Greyser, Stephen A., and John L. Teopaco. "Bank of America Sports Sponsorship." Harvard Business School Case 910-406, August 2009.
- 20 Apr 2010
- First Look
First Look: April 20
difficult for ship owners to maximize their profitability and hence fewer steamships would have touched that port. It is possible then that telegraphic communication was at the heart of diminishing transport View Details
Keywords: Martha Lagace
- 02 Dec 2019
- What Do You Think?
How Does a Company like Boeing Respond to Intense Competitive Pressure?
trying to avoid. It’s alleged that pressure was increasingly being applied by top management to meet cost and delivery targets. Sales had done a great job selling planes several years out at prices based on... View Details
- 17 Nov 2003
- Research & Ideas
Lessons from a Nasty Trade Dispute
potential long-term consequences for a company that gets involved in international disputes? A: Absolutely. Disputes at the WTO take a long time to resolve, and managers must avoid the temptation to focus... View Details
Keywords: by Cynthia Churchwell
- 09 Sep 2008
- First Look
First Look: September 9, 2008
responses by firms that receive poor ratings, especially those that face lower cost opportunities to improve and that operate in highly regulated industries. Our empirical analysis examines how nearly 600... View Details
Keywords: Sean Silverthorne
- 19 Sep 2006
- First Look
First Look: September 19, 2006
the school's charter. The case explores the opportunities and challenges of starting up and leading an urban charter school as well as the consequences of a state... View Details
Keywords: Sean Silverthorne