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  • All HBS Web  (16,663)
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  • September 2004 (Revised August 2007)
  • Case

Enterprise IT at Cisco (2004)

By: Andrew P. McAfee, F. Warren McFarlan and Alison Berkley Wagonfeld
Illustrates the challenges associated with centralizing IT decisions at Cisco after a decade of decentralized planning and project funding. When Brad Boston became Cisco's new CIO in 2001, he found that managers were starting to get frustrated with the results of their... View Details
Keywords: Management; Resource Allocation; Information Technology; Problems and Challenges; Business Ventures; Change Management; Entrepreneurship; Projects; Planning; Corporate Finance; Information Technology Industry
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McAfee, Andrew P., F. Warren McFarlan, and Alison Berkley Wagonfeld. "Enterprise IT at Cisco (2004)." Harvard Business School Case 605-015, September 2004. (Revised August 2007.)
  • March 2008
  • Article

Market Reactions to Export Subsidies

By: M. A. Desai and James R. Hines Jr.
This paper analyzes the economic impact of export subsidies by investigating stock price reactions to a critical event in 1997. On November 18, 1997, the European Union announced its intention to file a complaint before the World Trade Organization (WTO), arguing that... View Details
Keywords: Economic Systems; Trade; Development Economics; Financial Markets; Profit; Taxation; Volume; Value Creation; Market Design; Business Subsidiaries; Utilities Industry; Financial Services Industry; Europe; North and Central America
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Desai, M. A., and James R. Hines Jr. "Market Reactions to Export Subsidies." Journal of International Economics 74, no. 2 (March 2008).
  • January 1991 (Revised January 1993)
  • Case

Xerox Corp.: The Customer Satisfaction Program

In August 1990 the president and executive vice president of Xerox are reviewing the progress made on its customer satisfaction program. The emphasis placed on the program, the success of the program to date, and the drive to achieve the corporate goals of customer... View Details
Keywords: Customer Satisfaction; Consumer Products Industry; Electronics Industry
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Menezes, Melvyn A. "Xerox Corp.: The Customer Satisfaction Program." Harvard Business School Case 591-055, January 1991. (Revised January 1993.)
  • September 1994
  • Case

Marks & Spencer: Sir Richard Greenbury's Quiet Revolution

By: Joseph L. Bower and John B. Matthews Jr.
Marks & Spencer (M&S) is one of the world's greatest companies. In 1994, its management was chosen the most admired in Europe by 637 peers. The case explores how Sir Richard Greenbury, appointed the new chairman of the company in 1991, transformed his inheritance into... View Details
Keywords: Growth and Development Strategy; Business or Company Management; Business Strategy; Management Teams; Global Strategy; Multinational Firms and Management; Europe; United States
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Bower, Joseph L., and John B. Matthews Jr. "Marks & Spencer: Sir Richard Greenbury's Quiet Revolution." Harvard Business School Case 395-054, September 1994.
  • 01 Jan 2007
  • News

Lifetime Achievement Award, Aspen Institute's Business & Society Program

    The Global Rise of Democracy

    We examine the influence of an interstate network created by intergovernmental organizations (IGOs) on the global diffusion of democracy. We propose that IGOs facilitate democracy’s diffusion by transmitting information between member states and by interpreting... View Details
    • June 2007 (Revised July 2007)
    • Case

    Leslie Brinkman at Versutia Capital

    By: Julie Battilana and Robert Steven Kaplan
    Leslie Brinkman is the founder and CEO of a hedge fund, Genuity Capital. Leslie spent late 2002 and early 2003 assembling her team and launched the fund in early 2003. While the firm performed well during 2003 and 2004 (both in terms of returns and new assets), in 2005... View Details
    Keywords: Management Style; Organizational Design; Performance Improvement; Groups and Teams
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    Battilana, Julie, and Robert Steven Kaplan. "Leslie Brinkman at Versutia Capital." Harvard Business School Case 407-089, June 2007. (Revised July 2007.)
    • 2016
    • Working Paper

    Explaining the Persistence of Gender Inequality: The Work-Family Narrative as a Social Defense Against the 24/7 Work Culture

    By: Irene Padavic, Robin J. Ely and Erin M. Reid
    It is widely accepted that the conflict women experience between family obligations and professional jobs’ long hours lies at the heart of their stalled advancement. Yet research suggests that this “work-family narrative” is partial at best: men, too, experience... View Details
    Keywords: 24/7 Work Culture; Hegemonic Narrative; Social Defense; Work-family Conflict; Systems Psychodynamic Theory; Work-Life Balance; Personal Development and Career; Gender; Equality and Inequality; Organizational Culture
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    Padavic, Irene, Robin J. Ely, and Erin M. Reid. "Explaining the Persistence of Gender Inequality: The Work-Family Narrative as a Social Defense Against the 24/7 Work Culture." Harvard Business School Working Paper, No. 17-038, October 2016.
    • 2016
    • Chapter

    Nudging as a Tool for Leaders

    By: Max Bazerman
    BOOK ABSTRACT: Jewish organizational life is inundated with publications on organizational change and effective leadership, but from mutually exclusive sources: business and organizational studies, on the one hand, and Jewish studies, on the other. One addresses... View Details
    Keywords: Organizational Change and Adaptation; Strategy; Leadership; Civil Society or Community; Religion; Business and Community Relations
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    Bazerman, Max. "Nudging as a Tool for Leaders." In More Than Managing: The Relentless Pursuit of Effective Jewish Leadership, edited by Lawrence A. Hoffman. Jewish Lights Publishing, 2016.
    • 01 Dec 2023
    • News

    A Continuum of Innovation

    understanding, and it has evolved into a course that also teaches design thinking and team effectiveness through practice in the real world. It takes place in the spring of the RC year for all 900-plus students and culminates in team-based project work with partner... View Details
    Keywords: Jennifer Gillespie
    • Research Summary

    Dissertation: Is the Ideal Worker Still Real? Sources and Consequences of Men's Professional Identities

    My dissertation examines the implications of men's changing lives for their work identities and for gender inequality in organizations. Current theories of workplace gender inequality hinge upon the widely-shared cultural image of an "ideal worker,"... View Details

    • 01 Mar 2024
    • News

    Alumni and Faculty Books and Podcasts

    from his spirited partner Sam, Finn continues pursuing his dream of being recognized as an elite athlete through unrelenting challenges on and off the water. Smooth Scaling: 20 Rituals to Build a Friction-Free Organization By Rob Bier... View Details
    Keywords: Publishing Industries (except Internet); Information
    • 22 Mar 2021
    • Research & Ideas

    How to Learn from the Big Mistake You Almost Make

    When employees feel free to express their ideas and concerns, the whole group benefits, particularly when it comes to close calls, Edmondson says. “In organizations like Toyota, where they recognize the richness of the almost-failure and... View Details
    Keywords: by Kristen Senz; Health
    • 04 Feb 2002
    • Research & Ideas

    How a Juicy Brand Came Back to Life

    Even now, mere mention of Quaker Oats' acquisition of Snapple causes veteran dealmakers to shudder. For good reason. In 1993, Quaker paid $1.7 billion for the Snapple brand, outbidding Coca-Cola, among other interested parties. In 1997, Quaker sold Snapple to Triarc... View Details
    Keywords: by John Deighton; Food & Beverage
    • Web

    Seminars & Conferences - Faculty & Research

    Negotiation, Organizations & Markets Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students More Local Events Local Community Events Harvard Wyss institute- upcoming events Berkman Center for Internet and... View Details
    • 21 May 2024
    • News

    A New Chapter

    Joe Wolf (MBA 1999), cofounder and co-CEO of Imagine Worldwide, wants to provide educational opportunity where it is needed most. “In the next 30 years, half of the world’s youth will be sub-Saharan African,” says Wolf. “Right now, the World Bank reports that only one... View Details
    Keywords: Catherine O’Neill Grace; photo by Cayce Clifford
    • Web

    Historical Data Visualization - Business History

    Over Time Politics & Economics Trade Union Membership Trends Over Time Politics & Economics Unemployment Rates Trends Over Time Politics & Economics Urban Population Density Trends Over Time Politics & Economics US Home Ownership Rates Trends Over Time Politics &... View Details
    • 23 Mar 2023
    • Research & Ideas

    As Climate Fears Mount, More Investors Turn to 'ESG' Funds Despite Few Rules

    Investor interest in social responsibility has skyrocketed in the past three years, even as US regulations to hold companies accountable remain in flux and the environmental, social, and governance (ESG) label itself draws backlash. Investors are willing to pay a... View Details
    Keywords: by Rachel Layne; Financial Services
    • Web

    Getting Started - Alumni

    Your Pitch Have You Tried these Resources? These tools can help you stay organized and informed or connect you to the right people as you start to explore your options. Baker Library Services ExecThread GradLeaders LinkedIn Jobs The... View Details
    • 2021
    • Chapter

    Multinationals' Need for State Protection: The Creation of the Swiss Investment Risk Guarantee in the 1960s

    By: Sabine Pitteloud
    This chapter focuses on the role of Industrie-Holding, the Federation of Swiss Industrial Multinational Companies, in the introduction of an investment risk guarantee during the 1960s. The chapter therefore contributes to a) the growing body of literature on how... View Details
    Keywords: Investments; Multinational Companies; Political Risk; Business & Government Relations; Investment; Multinational Firms and Management; Risk and Uncertainty; Business and Government Relations; Switzerland
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    Pitteloud, Sabine. "Multinationals' Need for State Protection: The Creation of the Swiss Investment Risk Guarantee in the 1960s." In Security and Insecurity in Business History: Case Studies in the Perception and Negotiation of Threats, edited by Mark Jakob, Nina Kleinöder, and Christian Kleinschmidt, 111–134. Baden-Baden: Nomos Verlagsgesellschaft, 2021.
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