Publications

18 Oct 2024
News

My Worst Job

muck. Somehow chicken wing bones would find their way into my shoes. When my mother would pick me up, the stench was so bad, she would roll down all the car windows, even in the dead of winter. It was easily the worst job I ever had. But I learned the responsibility of... View Details

10 Jul 2023
News

Why Everyone Is Mad about New York’s AI Hiring Law

03 Nov 2022
Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

worries, friend.” Customer Support Rep: “Keep me in the loop too, all. I want to be prepared if customers start asking questions about the new layout or pricing changes.” CTO: “You got it, friend.” Operations Tech: “Yo, after lunch today... View Details

Keywords: by Julia Austin

18 Sep 2017
Blog Post

Applying HBS Lessons in an African Context

example, in my first semester Technology and Operations Management class where we studied a New Zealand yacht racing case, I used my experience from doing a churn reduction model for a South African Telecom... View Details

01 Jun 1997
News

Short Takes

A summary of selected new research by HBS faculty. Diversification Best Bet in Emerging Markets In today's era of global competitiveness, companies in the industrialized world have slimmed down their operations in order to focus on doing... View Details

Keywords: Judith A. Ross

01 Sep 2003
News

An Electrifying Tale

into an operation that now boasts 135 employees and anticipated 2003 revenues of $45 million. As Boston’s Big Dig, a prime revenue source, winds down, City Lights is expanding to other parts of the country. The company has also launched a... View Details

Keywords: Electric Power Generation, Transmission, Distribution; Utilities

Profile

Nelson Yuan

While studying industrial engineering at Columbia University, Nelson Yuan “felt the gravitational pull of Wall Street.” For him, engineering wasn’t an end in itself, “but a framework for looking at problems. I like to apply an engineering perspective to View Details

21 Jul 2006
Op-Ed

Enron Jury Sent the Right Message

elsewhere—are not criminalized. Enron operated in that shadowy area between the clear light of right-doing and the clear light of wrong-doing. Toward the opposite end of the spectrum are many examples of devious View Details

Keywords: by Malcolm S. Salter

01 Jun 2005
News

South Asian Women at Work

Conference on India and Its Neighbors, a student-organized gathering held on the HBS campus in February and sponsored by the HBS South Asian Business Association. Shahla Aly, now a general manager at Microsoft, came to North America in... View Details

Keywords: sari; dress code; corporate attire; women

May 2008
Teaching Note

Vegpro Group: Growing in Harmony (TN)

By: David E. Bell and Mary L. Shelman

Teaching Note for [508-001]. View Details

Keywords: Plant-Based Agribusiness; Customers; Production; Price; Ethics; Environmental Sustainability; Development Economics; Supply Chain; Agriculture and Agribusiness Industry; Europe; United Kingdom; Kenya

December 1998 (Revised February 1999)
Case

i2 Technologies, Inc.

By: Ananth Raman and Jasjit Singh

Describes the emergence and growth of i2 Technologies and the supply chain planning software industry. In December 1998, i2's market capitalization was in excess of $2 billion; the supply chain planning software industry had annual sales of approximately $1 billion and... View Details

Keywords: Information Technology; Applications and Software; Supply Chain Management; Production; Forecasting and Prediction; Information Technology Industry

08 Oct 2013
First Look

First Look: October 8

disruption, the authors offer three scenarios for the future of consulting. Publisher's link: http://hbr.org/2013/10/consulting-on-the-cusp-of-disruption/ar/1 August 2013 Manufacturing & Service Operations View Details

Keywords: Sean Silverthorne

September 2003 (Revised February 2004)
Case

Electronic Arts: The Blockbuster Strategy

Describes the process that the firm employs to allocate resources to new product development projects. Examines whether the firm can sustain its competitive advantage given its existing game design process. View Details

Keywords: Resource Allocation; Competitive Advantage; Decision Making; Product Development; Video Game Industry

September 2010 (Revised January 2014)
Supplement

Aspen Skiing Company (D)

By: Michael W. Toffel and Stephanie van Sice

Having begun improving the environmental performance of its own operations, Aspen Skiing Company is considering "greening" its supply chain and lobbying for greenhouse gas regulations. A world-renowned ski resort vulnerable to global climate change, Aspen's activities... View Details

Keywords: Environmental Sustainability; Supply Chain; Entertainment and Recreation Industry; Sports Industry; Aspen

25 Sep 2017
News

Challenge for Honeywell’s New CEO: Keep Up the Winning Streak

October 2004 (Revised August 2007)
Case

Alibris in 2004

Alibris, an online marketplace for rare, used, and out-of-print books, is trying to communicate to the professional book dealers who are its main suppliers that they are in the middle of a crisis. Supply is flooding the market, in part from individuals who simply want... View Details

Keywords: Price; Books; Crisis Management; Supply and Industry; Service Operations; Online Technology; Consumer Products Industry

June 2001 (Revised March 2003)
Case

Alibris (B)

Takes place more than two years after the (A) case. Alibris has weathered the storms and has built a popular, growing business. As the Christmas season of 2000 approaches, the company is confronted with two IT projects that both seem urgent and important. The first is... View Details

Keywords: Resource Allocation; Information Technology; Service Operations; Competitive Advantage; Information Management; Service Industry