Publications

28 Mar 2023
Blog Post

Meet Professor Elisabeth Paulson: A Conversation on Life, Research, and Teaching

I had a few industry internships and jobs during and after college to explore other opportunities, but I couldn’t shake the pull I felt toward academia. During grad school, I was able to combine my affinity for math and data with my... View Details

01 Sep 2016
Blog Post

Reflecting on the HKS/HBS Joint Degree Program

helped me develop a business intuition to make decisions with limited information and under time pressure. I am now more detail-oriented and I have become a better listener. Also, discussions in class have forced me to think faster and to... View Details

July 2024
Case

The Voice Wars Continues 2024: Hey Google vs. Alexa vs. Siri vs. ChatGPT

By: David B. Yoffie and Sarah von Bargen

In 2024, the Voice War was transforming from a relatively simple index-based technology system, which relied on a list of commands and answers, to a generative AI system, which offered the promise to enable free flowing conversations between people and machines. The... View Details

Keywords: AI and Machine Learning; Competition; Technological Innovation; Technology Industry

April 2017 (Revised February 2020)
Supplement

edaixi (eWash): Digital Transformation of Laundry Services (B)

By: Feng Zhu, Weiru Chen, Chuang Chen and Ciwu Lin

Founded in 2013 as a laundry service featuring online ordering for home pickup and delivery, China’s edaixi (eWash) illustrated the online-to-offline (O2O) business model. As yet unclear in 2016 was the optimal way to organize third-party laundry service providers,... View Details

Keywords: Laundry; O2O; Online-to-offline; Service Operations; Business Model; Digital Platforms; Transformation; Service Industry; China

December 1999 (Revised April 2002)
Case

International Business Machines Corporation (A)

By: David F. Hawkins

Perform financial ratio analysis to identify changes in IBM's business mix and profitability. Teaching purpose: Ratio analysis. View Details

Keywords: Information Infrastructure; Capital Structure; Performance Efficiency; Business Earnings; Business Model; Private Sector; Commercialization; Computer Industry; Computer Industry

19 Oct 2021
News

In the Contest for Content

Courtesy Sherrese Clarke Soares Courtesy Sherrese Clarke Soares As the founder and CEO of HarbourView Equity Partners, Sherrese Clarke Soares (MBA 2004) is establishing herself within the high-stakes contest to own the catalogs of music that attract users to social... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet)

01 Jun 2001
News

Books: Judo Strategy

by David B. Yoffie and Mary Kwak Harvard Business School Press By mastering the principles of movement, balance, and leverage, practitioners of judo, a centuries-old martial art, learn to overcome more powerful opponents. These principles can also help companies defeat... View Details

Keywords: Microsoft; Netscape; Publishing Industries (except Internet); Publishing Industries (except Internet)

14 Aug 2014
News

Leon Black’s Phaidon Buys Artspace, an Online Art Market

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet)

18 Mar 2008
First Look

First Look: March 18, 2008

http://www.hbs.edu/research/pdf/08-083.pdf Bridge Building in Venture Capital-Backed Acquisitions Authors:Paul A. Gompers and Yuhai Xuan Abstract We compare three potential mechanisms for alleviating the asymmetric information between the... View Details

Keywords: Martha Lagace

17 Jun 2002
Research & Ideas

A Litmus Test for Entrepreneurs

afford to pass on any opportunity, no matter how small. They see business much like a game of PacMan—you can bag big fish only by learning to swallow small ones. The best entrepreneurs also recognize that trying out a business model on a small scale helps them find out... View Details

Keywords: by Walter Kuemmerle

Other Article

The Market That Wasn't: The Non-emergence of the Online Grocery Category

By: Chad Navis, Greg Fisher, Ryan Raffaelli and Mary Ann Glynn

We examine the non-emergence of a potential new market category. In the late 1990s the entrepreneurial firms that attempted to sell groceries online attracted significant resources, made meaningful technological advancements and generated immense publicity, yet online... View Details

Keywords: Internet and the Web; Food; Emerging Markets; Service Industry; Service Industry

Read Now

08 Sep 2016
News

How We Make It Work

family-friendly. Here’s the sequence: Large firm consulting. An interesting professional experience which gave me exposure to a wide range of industries; however, the demands of the clients, and the firm itself, did not leave time for family and personal life. The fact... View Details

17 Oct 2017
First Look

First Look at New Research and Ideas, October 17, 2017

is associated with higher employee departure rates in stores where the manager is likely to be more informed than headquarters (stores that serve repeat customers or customers with atypical demographic characteristics relative to... View Details

Keywords: Sean Silverthorne

04 Dec 2012
Research & Ideas

Book Excerpt: Harder Than I Thought

East Coast finance industry pay scales, you have to pay what the market will bear if you want the talent-yada, yada, blah, blah, yada, yada, blah, blah.Yeah, I get all that. But here's what I'm wondering (and I bet I'm not alone): All... View Details

Keywords: by Robert D. Austin, Richard L. Nolan & Shannon O'Donnell; Aerospace

16 Jul 2024
Research & Ideas

Weighing Digital Tradeoffs in Private Equity

innovation, PE firms are discovering new sources of value creation, new research shows. Moreover, the PE industry itself has become more competitive as the number of PE firms grows, prompting firms to explore a new way of boosting the... View Details

Keywords: by Michael Blanding; Financial Services

April 2024
Case

ChatGPT Enters the Voice Wars 2024

By: David B. Yoffie and Sarah von Bargen

OpenAI joined the Voice Wars in September 2023 when it launched its voice feature for ChatGPT. Initially only available to Pro subscribers, ChatGPT gave free access to all users two months later. It formed partnerships with a variety of companies, including carmakers,... View Details

Keywords: AI and Machine Learning; Partners and Partnerships; Lawsuits and Litigation; Technology Adoption; Market Entry and Exit; Technology Industry

July 2001 (Revised September 2005)
Case

USA TODAY: Pursuing the Network Strategy (A)

By: Michael L. Tushman, Michael J. Roberts and David Kiron

Describes the evolution of USA TODAY Online, the electronic version of the newspaper, within the organizational structure of the newspaper. Describes the tensions and issues that develop and the pressure from the Online division to be spun off. At the same time, CEO... View Details

Keywords: Business Units; Organizational Change and Adaptation; Integration; Internet and the Web; Organizational Design; Groups and Teams; Newspapers; Innovation and Invention; Journalism and News Industry