Publications

January 1995 (Revised January 1995)
Case

USAA: Business Process Review for the Great Lakes Region (Abridged)

By: James L. Heskett

Presents the results of a service process analysis of USAA's claims processing activity in its Great Lakes Region. Explores not only issues of redesigning the process but also the organizational implications of various alternatives. View Details

Keywords: Restructuring; Mortgages; Management Practices and Processes; Business Processes; Organizational Design; Mathematical Methods; Real Estate Industry; North America

Web

Field Course: Ideation and Prototyping for Innovation - Course Catalog

“how to” lectures by instructors; debriefs of assignments that provide hands-on practice in applying techniques and frameworks; student presentations on work-in-progress; and talks by guest speakers. We’ll make heavy use of GenAI throughout the View Details

October 2014 (Revised September 2015)
Case

Sanford C. Bernstein Goes to Asia

By: Linda A. Hill, Dana M. Teppert and Allison J. Wigen

Sanford C. Bernstein, a premier sell-side research firm, is expanding globally. Three years after launching Bernstein's Asian business, senior management has appointed Ghislain de Charentenay, a six-year sales veteran of the firm, as director of Asian research in Hong... View Details

Keywords: Collaboration; Talent Management; Leadership; Talent and Talent Management; Organizational Design; Emerging Markets; Globalization; Hong Kong

2012
Book

Auctions, Market Mechanisms, and Their Applications: Second International ICST Conference, AMMA 2011

By: Peter Coles, Sanmay Das, Sebastien Lahaie and Boleslaw Szymanski

This book constitutes the thoroughly refereed post-conference proceedings of the Second International ICST on Auctions, Market Mechanisms, and Their Applications (AMMA 2011) held in New York, August 22–23, 2011. The 22 revised full papers presented were carefully... View Details

Keywords: Internet; Market Design; Internet and the Web; Auctions; Information Management; Computer Industry

December 1996 (Revised June 2003)
Case

Cynthia Hogan and the Birth of Novartis

By: Rosabeth M. Kanter

An American woman heads an integration office for merger transition activities between two giant Swiss pharmaceutical companies. She needed to develop an implementation plan to shape the new global powerhouse. View Details

Keywords: Mergers and Acquisitions; Global Strategy; Organizational Design; Strategic Planning; Pharmaceutical Industry; Switzerland; United States

1988
Chapter

Executive Leadership and Organizational Outcomes: An Evolutionary Perspective

By: M. Tushman

Keywords: Management Teams; Leadership; Outcome or Result; Organizational Design; Organizational Change and Adaptation

23 Oct 2019
News

Future Tech Leaders Dive into New Program

Students in the new joint MS/MBA: Engineering Sciences Program have the opportunity to participate in five design cycles, which build the skills needed to take a product concept from hunch to launch. Students in the new joint MS/MBA:... View Details

Keywords: University Collaborations; MS/MBA

01 Mar 2004
News

Alumni Bookshelf

The Big Book of New Design Ideas edited by David E. Carter (OPM 26, 1998) (Harper Design International) In his 100th book, Carter, an expert on logo design and corporate... View Details

Keywords: Educational Support Services; Educational Services

Web

Field Course: Entrepreneurship through Acquisition (Application Only) - Course Catalog

experience. The course will have practical exercises designed to help entrepreneurs complete their acquisitions. These include pitching to potential equity investors, prospecting for potential targets, seller cold calls and negotiating... View Details

01 Dec 2006
News

New on the Web at Alumni Career Services

HBS alumnae seeking to return to the workforce and all alumni interested in board positions now have new tools on the Alumni Career Services Web site to assist in their search. The “on-rampers” résumé database was designed exclusively for... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

July – August 2009
Article

Organizational Ambidexterity: Balancing Exploitation and Exploration for Sustained Performance

By: Sebastian Raisch, Julian Birkinshaw, Gilbert Probst and Michael Tushman

Organizational ambidexterity has emerged as a new research paradigm in organization theory, yet several issues that are fundamental to this debate remain controversial. We explore four central tensions here: Should organizations achieve ambidexterity through... View Details

Keywords: Change; Innovation and Invention; Business Processes; Organizational Change and Adaptation; Organizational Design; Organizational Structure; Research; Integration