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Show Results For
- All HBS Web
(11,163)
- People (64)
- News (2,538)
- Research (4,729)
- Events (27)
- Multimedia (131)
- Faculty Publications (3,044)
- 07 Mar 2023
- Blog Post
Deconstructing LEGO’s Decarbonization
Immersive Field Course, our group had researched the opportunities and challenges facing the renowned LEGO Group. Known for their innovative and sustainable approach to making... View Details
- 17 Nov 2015
- Blog Post
What is HBS START Week?
week on campus in late August; all first years (RCs) participate in START and a group of second year (EC) START Ambassadors plan and lead activities throughout the week. We checked in with this year’s START... View Details
- 01 Jun 2015
- Research & Ideas
The Surprising Benefits of Oversharing
research studies by Harvard Business School faculty explore this brave new world of "oversharing" — asking what it means to organizations and to reputation when we decide to buck the trend View Details
Keywords: by Michael Blanding
- Web
Founder - Entrepreneurship
trends in entrepreneurship (AI, Web 3, VC, etc.) Learn about HBS resources to support your journey: Entrepreneurship Day Rock and i-lab Newsletters Startup Bootcamp info session New Venture Competition... View Details
- 20 Sep 2022
- Research & Ideas
How Partisan Politics Play Out in American Boardrooms
their families, neighborhoods, or social clubs. “The same trend showing up in the workplace is worrisome because it means we have even fewer opportunities to interact across partisan lines,” she says. “It... View Details
Keywords: by Pamela Reynolds
- 05 Jul 2011
- First Look
First Look: July 5
value-in areas once inhabited by organizations alone. Hence we posit that organizations may be in the shadow of communities. Rather than push for a common definition, we link communities to an organization's evolution: its birth, growth, View Details
Keywords: Sean Silverthorne
- Profile
Joy Chen
opportunity, I promise I will change the world.’”At the time, Joy was five or six years old. As childhood moved into adolescence and young adulthood, Joy seized every educational opportunity she could, first... View Details
- Portrait Project
Jerome Fulton, Jr.
license. With the support of family, friends, and mentors, I was able to achieve these goals. My life journey has taught me that talent is somewhat evenly distributed but opportunity is not. This realization... View Details
- Forthcoming
- Article
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Management Science (forthcoming). (Pre-published online March 31, 2025.)
- 09 Nov 2010
- First Look
First Look: November 9, 2010
participants access to the principles underlying the Ontological Leadership Course. 2. Empower and enable participants to expand their capacity to effectively deliver the Ontological Leadership Course. 3. Provide participants the View Details
Keywords: Sean Silverthorne
- 01 Jan 2007
- News
Jaime Augusto Zobel de Ayala, MBA 1987
while "tapping more forcefully into opportunities in Asian and global markets." A strong believer in the "implicit social contract" between business and society, Zobel is... View Details
- 05 Oct 2020
- Book
Want to Be Happier? Make More Free Time
hesitation, she opted for the higher-paying position in a new city, figuring it would be an adventure with her partner of eight years and lead to more exciting work opportunities down the road. It’s a choice... View Details
Keywords: by Dina Gerdeman
- Web
Financial Accounting Online Course | HBS Online
strategic decisions Value a venture, project, or investment opportunity and perform a sensitivity analysis Who Will Benefit College Students and Recent Graduates Those... View Details
- 25 Mar 2022
- Blog Post
Meet the HBS Women's Student Association
opportunity to watch a series of panels, from Overcoming Imposter Syndrome to Female Founders to Life in the C-Suite. Academics Teams and Careers Team Our academics and careers... View Details
- 14 Jun 2022
- Blog Post
Meet the HBS Jewish Student Association
year to celebrate Jewish holidays as a community and share these special occasions with fellow students. Students will have the opportunity to attend campus-wide Shabbat dinners as well as access resources... View Details
Triadic Advocacy Work
Scholars of street-level bureaucracy and institutional research focus primarily on the relationships between advocates and their larger bureaucratic and social systems, assuming that advocates have little need to satisfy their beneficiaries. We find otherwise in our... View Details
- Fast Answer
Music industry statistics
255);">Check Harvard availability Trend data over several years for over 70 music markets. Features video sales and company market shares. Top-selling albums worldwide, music sales ranking by value... View Details
- 2009
- Chapter
Evaluating the Impact of SA8000 Certification
By: Michael J. Hiscox, Claire Schwartz and Michael W. Toffel
SA 8000, along with other types of certification standards and corporate codes of conduct, represents a new form of private governance of working conditions, initiated and implemented by companies, labor unions, and non-governmental activist groups. Whether these codes... View Details
Hiscox, Michael J., Claire Schwartz, and Michael W. Toffel. "Evaluating the Impact of SA8000 Certification." In Social Accountability 8000: The First Decade -- Implementation, Influence, and Impact, edited by Deborah Leipziger. Greenleaf Publishing, 2009.
- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
increase in your offer was all that you needed to sign the deal! Finally, making multiple, small concessions tells the other party that you are flexible and willing to listen to his needs. Each time you make a concession, you have the... View Details
Keywords: by Deepak Malhotra
- 06 Sep 2022
- Blog Post
To Go-Go: A Foodtech Startup Serves Up Scale in Latin America
enrolled in the course Challenges and Opportunities in the Restaurant Industry. In it, Izquierdo began sketching the outline of a tech-enabled business model that would eliminate everything she disliked... View Details