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Publications

Publications

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  • All HBS Web  (11,163)
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    • News  (2,537)
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Show Results For

  • All HBS Web  (11,163)
    • People  (64)
    • News  (2,537)
    • Research  (4,729)
    • Events  (27)
    • Multimedia  (132)
  • Faculty Publications  (3,044)
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  • Profile

Joy Chen

opportunity, I promise I will change the world.’”At the time, Joy was five or six years old. As childhood moved into adolescence and young adulthood, Joy seized every educational opportunity she could, first... View Details

    The Psychosocial Value of Employment

    In settings where employment opportunities are scarce, the inability to work may generate psychosocial harm. This paper presents a causal estimate of the psychosocial value of employment in the Rohingya refugee camps of Bangladesh. We engage 745 individuals in a field... View Details

      Transforming Customer Engagement

      Against a backdrop of intensifying competition, rising labor costs, and ascending customer expectations, companies are actively seeking ways to do more with less – for example, compelling customers to take on new roles in the value creation process. And, when... View Details

      • Research Summary

      Professor Hiatt’s research is aimed at discovering how institutional factors can affect sector growth and technology development and adoption by mediating and moderating uncertainty. His work encompasses two related research questions:

      1) How can... View Details

      • 01 Apr 2013
      • Research & Ideas

      First Minutes are Critical in New-Employee Orientation

      The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of companies do it wrong. In many firms, employee... View Details
      Keywords: by Carmen Nobel; Web Services; Service; Telecommunications
      • Forthcoming
      • Article

      Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

      By: Michelle A. Kinch and Ryan W. Buell
      Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
      Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
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      Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Management Science (forthcoming). (Pre-published online March 31, 2025.)
      • 17 May 2011
      • First Look

      First Look: May 17

      existence of rural areas not supplied by grid electricity was an important motivation for early movers in both the U.S. and Denmark. Public policy was the problem rather than the opportunity for wind... View Details
      Keywords: Sean Silverthorne
      • 25 Jan 2010
      • Research & Ideas

      A Macroeconomic View of the Current Economy

      influencing the cost and availability of money, goods, and services. Macroeconomic forces can conspire to make business more difficult, but they can also present opportunities... View Details
      Keywords: by Sean Silverthorne
      • Web

      Generative AI - Alumni

      Careers Generative AI Careers Generative AI In today's dynamic job market, Generative Artificial Intelligence (GenAI) stands out as a powerful ally for job seekers, offering personalized insights into industry trends View Details
      • 05 Jul 2011
      • First Look

      First Look: July 5

      value-in areas once inhabited by organizations alone. Hence we posit that organizations may be in the shadow of communities. Rather than push for a common definition, we link communities to an organization's evolution: its birth, growth, View Details
      Keywords: Sean Silverthorne
      • 01 Sep 2023
      • News

      Startup Success Beyond Silicon Valley

      meeting with people on Zoom.” This fall, Gompers plans to go to sub-Saharan Africa and Latin America, and next year, he will continue his study of this trend in India View Details
      Keywords: Jennifer Mele
      • 25 Mar 2022
      • Blog Post

      Meet the HBS Women's Student Association

      opportunity to watch a series of panels, from Overcoming Imposter Syndrome to Female Founders to Life in the C-Suite. Academics Teams and Careers Team Our academics and careers... View Details
      • 01 Nov 2016
      • First Look

      First Look - November 1, 2016

      Leveraging Digital Opportunities: Research, Industry Practice, and Open Questions Luxury Branding Research: New Perspectives and Future Priorities By: Keinan, Anat, Sandrine Crener-Ricard, View Details
      Keywords: Sean Silverthorne
      • 08 Feb 2024
      • Blog Post

      African American Student Union Spotlight on Joint Degrees

      students to new careers and opportunities that they may not have been aware of before graduate school. I hope applicants are aware of the incredible asset that is HBS’s ability to expand students’ views of... View Details
      • 05 Oct 2020
      • Book

      Want to Be Happier? Make More Free Time

      hesitation, she opted for the higher-paying position in a new city, figuring it would be an adventure with her partner of eight years and lead to more exciting work opportunities down the road. It’s a choice... View Details
      Keywords: by Dina Gerdeman
      • 02 Aug 2022
      • Research & Ideas

      6 Strategies for Building Socially Responsible—and Profitable—Companies

      A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details
      Keywords: by Lane Lambert
      • 09 Nov 2010
      • First Look

      First Look: November 9, 2010

      participants access to the principles underlying the Ontological Leadership Course. 2. Empower and enable participants to expand their capacity to effectively deliver the Ontological Leadership Course. 3. Provide participants the View Details
      Keywords: Sean Silverthorne
      • April 2020
      • Teaching Note

      Oaktree: Pierre Foods Investment

      By: Victoria Ivashina, Michael Harmon and Terrence Shu
      Teaching Note for HBS No. 219-018. This case is a setting to discuss “loan to own” investment strategy that is often pursued by distressed investors. The aftermath of the 2007 financial crisis left many companies with poor liquidity and limited ability to obtain... View Details
      Keywords: Distress Investing; Investment; Debt Securities; Strategy; Restructuring
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      Ivashina, Victoria, Michael Harmon, and Terrence Shu. "Oaktree: Pierre Foods Investment." Harvard Business School Teaching Note 220-083, April 2020.
      • 06 Sep 2022
      • Blog Post

      To Go-Go: A Foodtech Startup Serves Up Scale in Latin America

      enrolled in the course Challenges and Opportunities in the Restaurant Industry. In it, Izquierdo began sketching the outline of a tech-enabled business model that would eliminate everything she disliked... View Details
      • 2009
      • Chapter

      Collaboration Across Knowledge Boundaries within Diverse Teams: Reciprocal Expertise Affirmation as an Enabling Condition

      By: Amy C. Edmondson, Kate Roloff and Lucy H. MacPhail
      We review research on expertise diversity, psychological safety, team collaboration, and role identity to propose a model in which reciprocal affirmations of expertise identity among team members—a feature of the team environment that we conceptualize as a dimension of... View Details
      Keywords: Interpersonal Communication; Experience and Expertise; Learning; Knowledge Use and Leverage; Groups and Teams; Familiarity; Identity; Cooperation
      Citation
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      Edmondson, Amy C., Kate Roloff, and Lucy H. MacPhail. "Collaboration Across Knowledge Boundaries within Diverse Teams: Reciprocal Expertise Affirmation as an Enabling Condition." In Exploring Positive Identities and Organizations: Building a Theoretical and Research Foundation, edited by Laura M. Roberts and Jane E. Dutton, 311–332. Psychology Press, 2009.
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