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  • February 2020
  • Case

Rotoplas: Bringing More and Better Water

By: John D. Macomber and Carla Larangeira
Private companies were being turned to for potable water in the world’s megacities due to impacts of climate change including droughts and flooding. Mexico City had endured several water-related crises, with its population suffering from floods, droughts, water... View Details
Keywords: Water Supply; Water Management; Finance; Infrastructure; Urban Development; Business and Government Relations; Latin America; Mexico
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  • 2016
  • Working Paper

The State of Small Business Lending: Innovation and Technology and the Implications for Regulation

By: Karen Gordon Mills and Brayden McCarthy
Small businesses were among the hardest hit in the Great Recession, accounting for more than 60% of the total jobs lost. The economic crisis was one focused on the banking sector, which is one reason for the disproportionately high impact on America’s small businesses,... View Details
Keywords: Small Business; Financing and Loans; Financial Crisis
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  • 2019
  • Working Paper

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Customer Relationship Management; Service Operations; Customer Satisfaction; Banking Industry; Retail Industry
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  • August 2015
  • Article

Poultry in Motion: A Study of International Trade Finance Practices

By: Pol Antràs and C. Fritz Foley
This paper analyzes the financing terms that support international trade and sheds light on how these terms shape the impact of economic shocks on trade. Analysis of transaction-level data from a U.S.-based exporter of frozen and refrigerated food products, primarily... View Details
Keywords: Risk and Uncertainty; International Finance; Financing and Loans; Trade
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  • 2014
  • Working Paper

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

By: Hummy Song, Anita L. Tucker and Karen L. Murrell
We conduct an empirical investigation of the impact of queue management on patients' average wait time and length of stay (LOS). Using an Emergency Department's (ED) patient-level data from 2007 to 2010, we find that patients' average wait time and LOS are longer when... View Details
Keywords: Pooling; Queue Management; Strategic Servers; Social Loafing; Empirical Operations; Health Care; Fairness; Management Practices and Processes; Service Delivery; Health Care and Treatment; Health Industry
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  • 2014
  • Working Paper

The Unfairness Trap: A Key Missing Factor in the Economic Theory of Discrimination

By: Jordan I. Siegel, Naomi Kodama and Hanna Halaburda
Prior evidence linking increased female representation in management to corporate performance has been surprisingly mixed, due in part to data limitations and methodological difficulties, and possibly to omission of a fairness factor in the economic theory of... View Details
Keywords: Managerial Roles; Fairness; Performance Productivity; Gender; Japan
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  • 01 Oct 2014
  • What Do You Think?

Is Too Much Focus a Problem?

"fail to consider or know how to recognize what is outside their industry that is impacting their business (such as) customers who are buying their goods but don't fit the target profile, or alternative (product) uses Focus has a... View Details
Keywords: by James Heskett
  • Web

CSV in Practice - Institute For Strategy And Competitiveness

and where its scale and market presence equip it to have a meaningful impact on a societal problem. Companies are now starting to understand that solutions to social problems represent the largest opportunities for businesses today. The... View Details
  • 04 Mar 2020
  • Research & Ideas

How Schmoozing with the Boss Helps Men Get Promoted

new research. In fact, social bonding among men may account for more than a third of the gender gap in promotions, according to the working paper The Old Boys’ Club: Schmoozing and the Gender Gap. “I’m not surprised the old boys’ club still exists, but I’m disappointed... View Details
Keywords: by Dina Gerdeman
  • 25 Jan 2024
  • Blog Post

Climate Stories Episode #15: Hilton Augustine III on Financing Climate Ventures

me to play across these three dimensions: Technology: finding and supporting scientists and engineers to bring solutions out of the lab Capital: marshaling resources to deploy the solutions mature enough to make massive impact within the... View Details
  • 18 Dec 2012
  • First Look

First Look: December 18

consistency between instrument, research question, and context. Paper: http://ssrn.com/abstract=1838538   Working PapersGrowth through Heterogeneous Innovations Authors:Akcigit, Ufuk, and William R. Kerr Abstract We study how exploration versus exploitation innovations... View Details
Keywords: Carmen Nobel
  • 03 May 2024
  • Blog Post

From Harvard to Miss New Jersey: A Journey of Perseverance and Self-Belief

The Summer Venture in Management Program (SVMP) is an educational program designed to increase opportunity in business education for high-potential college students making an impact in their school or community. We sat down with Erica... View Details
  • 03 Nov 2021
  • Blog Post

Recent Grad Reflections: From Being Cold Called to Becoming a Case Protagonist

case protagonist. From prominent CEOs to brave innovators, I had always viewed protagonists as inspiring role models and held great reverence for their storied careers and the impact they had made in their industries. Another reason I... View Details
  • December 2004 (Revised April 2006)
  • Case

Managing Diversity at Spencer Owens & Co.

By: Robin J. Ely and Ingrid Vargas
Spencer Owens & Co, a disguised consulting firm, focuses on domestic and international economic development. As an extension of the firm's commitment to social justice, 20 years ago, Spencer Owens management introduced an affirmative action hiring and promotion... View Details
Keywords: Working Conditions; Selection and Staffing; Development Economics; Corporate Social Responsibility and Impact; Employees; Diversity; Cross-Cultural and Cross-Border Issues; Consulting Industry
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  • 19 Jan 2022
  • Blog Post

From Retail to HBS: How I’m Building a Career Path at the Intersection of Arts, Culture, and Business

American Art in New York. The role is part of the HBS Leadership Fellows Program, a one-year fellowship that affords new HBS graduates both outsized access to senior leadership and opportunity for transformative impact within their... View Details
  • 26 Mar 2024
  • Blog Post

IFC India: Financing the Climate Transition in India

dedicated to adaptation efforts, highlighting the need for a more balanced approach. Striking a balance between mitigation and adaptation is crucial for addressing the immediate impacts of climate change. Learning from Site Visits After... View Details
  • 01 Jan 2011
  • News

Karen Gordon Mills, MBA 1977

to work developing new jobs to soften the economic impact of a local Navy base closure. While she had no idea that entree would lead to working for the president and representing small business on Capitol Hill, saying yes to the challenge... View Details
  • 11 Apr 2023
  • Blog Post

BTG Bioliquids: Creating Fast Pyrolysis Bio-Oil from Biomass Residue Streams

visit we learned that the volatility of the input prices can have a profound impact on renewable energy production. The price of the biomass sourced to produce fast pyrolysis bio-oil fluctuates greatly. In fact, since BTG Bioliquids first... View Details
  • 13 Mar 2023
  • Blog Post

Career Journey: Karan Khimji, Co-Founder of 44.01

Tell us a little about your background. I grew up in Oman, an incredibly beautiful country blessed with mountains, oceans, and deserts. I spent weekends going on treks in the mountains, scuba diving, or just spending time at the beach. But as I got older, I started to... View Details
  • Web

Rare Disease Day – Small Numbers, Big Challenges… and Big Opportunities - Blog: Health Supplement

share stories about their health issues that were once seen as “taboo,” such as mental health , now is the time to combat stigmatization and promote education on rare diseases. What are rare diseases and how rare are they? The Orphan Drug Act defines a disease or... View Details