Customer Focused Organization - Publications - Faculty & Research

01 Sep 2024
News

Alumni Books

urban center of downtown New York 23 years later. Of particular interest to researchers, students, and practitioners of urban development and planning, 20+ Years of Urban Rebuilding contributes to current research on the urban development crisis by View Details

22 Jul 2021
News

Mentoring Fashion Startups in Singapore; Rising Star Accolades for Mid-Career Women

during its virtual annual meeting on June 21. More than 700 HBSWANY members were invited to nominate a Rising Star from among the membership, which yielded 37 initial nominees, according to organizer Carmen Li (MBA 2016), HBSWANY board... View Details

Keywords: Margie Kelley

01 Dec 2008
News

Lesson from the Fall

consider four innovations: Expanding their cohort of directors to include retired executives and entrepreneurs who have the time to serve as truly focused directors; Increasing the level of director compensation to keep attractive... View Details

Keywords: Malcolm S. Salter; Oil and Gas Extraction; Mining; Electric Power Generation, Transmission, Distribution; Utilities

12 May 2022
News

Onboarding

board of directors for Business Executives for National Security (BENS), a nonprofit, nonpartisan organization that uses volunteer talent from the private sector to increase efficiency and effectiveness in the armed forces and... View Details

01 Jun 1996
News

1996 Global Alumni Conference Probes "Information Revolution"

hallmark of sweeping, technology-driven change, HBS alumni, faculty, and invited guests representing nearly thirty countries considered today's newest frontier: the world of information technology. "Nobody on the organizing committee had... View Details

Keywords: Daniel Penrice

04 Dec 2018
First Look

New Research and Ideas, December 4, 2018

forthcoming Entrepreneurship and Collaboration Inter-Organizational Collaboration and Start-Up Innovation By: Aggarwal, Vikas A., and Andy Wu Abstract—This chapter presents an overview of the literature on collaborative relationships between start-ups and incumbent... View Details

Keywords: Dina Gerdeman

12 Jan 2015
Research & Ideas

Regulators Ease Up on Companies Generating Political Benefits

residents per hospital bed were 17 percent less likely to be sanctioned than those in the bottom quartile. "I don't say that these organizations won't be sanctioned if they provide charity care, but the likelihood is less," says... View Details

Keywords: by Michael Blanding

01 Feb 2000
News

Executives Convene to Discuss Consumer-Driven Health Care

of insurance, and a defined contribution by the employer. Participants largely agreed that a radical change in attitude had occurred. The question was not whether a consumer-driven system will result but how soon. Health Industry Alumni Launch New View Details

07 Jan 2015
Research & Ideas

The Quest for Better Layoffs

video case studies of laid-off workers, as well as a couple of technical notes for students—one focusing on best practices for managers as they consider workforce reductions; the other on the overall effects of layoffs. Case studies on... View Details

Keywords: by Carmen Nobel; Manufacturing

18 May 2021
Book

Launching a Career in the COVID Economy? Here Are 5 Tips.

beyond job boards. The more you can understand what capabilities companies need right now, the more likely you will be able to offer assistance. You might even be able to create a role for yourself. Start off by focusing on compatibility,... View Details

Keywords: by Carolyn DiPaolo

01 Dec 2003
News

Business Answers the Call

have founded schools, and have gotten their companies involved in tutoring and other in-school activities in their local communities. Scores of alumni serve on their local school boards or work with education-related organizations and... View Details

Keywords: Garry Emmons; Educational Support Services; Educational Services

16 Jul 2014
HBS Case

Marketing Obamacare

professional insurance brokers—leaving the sign-up work to recently recruited navigators who were inexperienced non-profit health and social workers and community activists. AHCT realized that, to make it worth the while for experienced brokers to participate, the... View Details

Keywords: by Michael Blanding; Health

29 Jun 2022
Blog Post

Harvard Business School Announces the 2022-2023 Blavatnik Fellows

2022-2023 Blavatnik Fellows are: Ilana Springer Borkenstein, RN (MBA 2022) is the co-founder and CEO of M7 Health, a technology company addressing the critical nursing shortage in the US. As a Blavatnik Fellow, Ilana will be focusing on... View Details

07 Aug 2007
First Look

First Look: August 7, 2007

H. Carpenter Abstract Front-line staff possess an immense amount of functional and experiential knowledge from which their organizations can learn. This paper examines two distinct processes for leveraging front-line staff knowledge in... View Details

Keywords: Martha Lagace

10 Mar 2021
News

Next Normal

Edited by Julia Hanna; illustrations by Fabio Consoli One year after the pandemic mandated an abrupt shift to working from home for millions of people, organizations are taking a long, hard look at how and where employees work—and why. In... View Details

12 Apr 2004
Research & Ideas

What Great American Leaders Teach Us

Leadership Initiative was organized to be a catalyst for research on leaders and leadership, and to design effective leadership development programs that are relevant for the 21st century. The goal of the Initiative is to support Harvard... View Details

Keywords: by Sean Silverthorne

08 Dec 2003
Research & Ideas

Is That Really Your Best Offer?

In hardball bargaining, is the other side really making its "absolute final offer" or only bluffing? In a collaborative situation, do you understand everyone's true interests? Are valued customers and colleagues satisfied with... View Details

Keywords: by Michael Wheeler

22 May 2012
First Look

First Look: May 22

by Karen Golden-Biddle and Jane E. Dutton. Series in Organization and Management. New York: Psychology Press, 2012 Abstract How can application of a positive lens to understanding social change and View Details

Keywords: Sean Silverthorne

21 Oct 2008
First Look

First Look: October 21, 2008

limited explanatory power. Overall levels of local customers and suppliers are only modestly important, but new entrants seem particularly drawn to areas with many smaller suppliers, as suggested by Chinitz (1961). Abundant workers in... View Details