Service Industry - Publications - Faculty & Research

29 Oct 2007
HBS Case

Marketing Maria: Managing the Athlete Endorsement

sports industry accounted for around $50 billion in revenues in the United States in 2007, up from just under $35 billion in 2001. On a global scale, total revenues are expected to be nearly $100 billion this year, compared with $70... View Details

Keywords: by Sarah Jane Gilbert; Sports

Web

Year in Review | Annual Report 2024

(MBA 2024) and Desiree Rogers (MBA 1985). Commencement Press Release Class Day Press Release Previous Previous Next Previous Next Dean’s Award The Dean’s Award, recognizing service to the School and society, was given to the leadership... View Details

12 Aug 2008
First Look

First Look: August 12, 2008

unexpectedly in the midst of chaos brought by the resistance of its staff who feared losing their civil servant status after privatization. Also facing Mao was the forthcoming deregulation of the telecommunication industry on the island... View Details

Keywords: Sean Silverthorne

28 Sep 2010
First Look

First Look: September 28, 2010

of their corporate governance, placing them within the wider context of the economic and social history of Germany. Based on both quantitative data and archivally based case studies, this book explores how the relationship between the family and the firm changed in... View Details

Keywords: Sean Silverthorne

Profile

Henry McCance

discovered three of the four then-known genes associated with Alzheimer’s. “Part of my skill set is I can recognize world-class talent when I see it,” says McCance. “I knew he was the kind of guy Greylock would have backed if he had chosen the software View Details

Keywords: Financial Services; Financial Services; Financial Services

21 Nov 2016
Research & Ideas

It Matters That Your CEO Doesn't Know Much About Sales

and gotten more efficient in manufacturing, operations, supply chains, and shared service initiatives. But the focus of productivity improvements is shifting, because the biggest opportunity for improvements at more firms is now on the... View Details

Keywords: by Michael Blanding

01 Sep 2010
News

Letters to the Editor

article in a business journal that gives as strong, comprehensive, and accurate a depiction of corrupt business practices as “Show Me the Money.” My own career was mostly in the Foreign Service when I had occasion to see and lament most... View Details

Keywords: Securities, Commodities, and Other Financial Investments; Finance

17 Aug 2021
Blog Post

New Associate Director: Courtney Fairbrother

science might affect businesses. We can help people think through the impacts that climate will have on every single industry because it’s not something that only environmentalists should care about, the impacts will be felt across... View Details

01 Dec 2020
News

Two Truths and a Lie About 5G

enterprise side, the deployment of 5G is creating an influx of companies that are eager to explore products and services on a 5G playground—like Teale, a smart-building management company, and the AR/VR entertainment company Vizua 3D.... View Details

Keywords: Jen McFarland Flint

01 Jun 2019
News

City on a Hill

kitchen) “They were self-taught, and they were amazing. It really showed me the promise of the people of eastern Kentucky,” says Marietta, who later drew on the same talent pool to launch Mountain Tech Media, a digital marketing firm that provides design, branding, and... View Details

Keywords: Alexander Gelfand; photographed by Clay Cook

01 Dec 2001
News

Corporate Governance Conference Addresses Global Challenges

presentation stressed ways in which Germany's culture and history shaped its adoption of the model, a relevant concern for many Asian nations with similarly distinct corporate-governance traditions that need to blend with newer models. India's thriving software View Details

Keywords: Laura Singleton; Educational Services; Educational Services; Educational Services; Educational Services

01 Jun 2006
News

India Arrives

protected economic climate that managed business by issuing a limited number of permits in each industry and dictated production quantities. “When I started in business in the 1960s, many of our companies didn’t have a profit plan;... View Details

Keywords: Julia Hanna

Research Summary

Overview

The research activity of Stefano Denicolai regards the management of innovation and technology. His recent works investigate if and how the investment in intangible assets (IA) - especially knowledge assets, such as patents or copyright - impacts on the firm... View Details

Keywords: Innovation Management; International Entrepreneurship; Intangible Assets; Open Innovation; Innovation and Management; Entrepreneurship; Competitive Strategy; Technology Industry; Technology Industry; Technology Industry; Technology Industry

28 May 2008
First Look

First Look: May 28, 2008

manufacturing compliance services company to the U.K. and Europe. He has to decide whether to hire Wayne Snelgrove and how to define the scope of his responsibilities. Purchase the case:... View Details

Keywords: Martha Lagace

December 2024 (Revised March 2025)
Case

Strategy and CEO Succession at Starbucks

By: Krishna G. Palepu and David Lane

On August 13, 2024, Starbucks announced that Laxman Narasimhan who was appointed as the CEO only in September 2023, was stepping down as CEO and board director “with immediate effect.” Laxman would be replaced on September 9 by Brian Niccol, CEO since 2018 of Chipotle... View Details

Keywords: Strategy; Corporate Governance; Leadership; Management Succession; Cost Management; Labor Unions; Working Conditions; Order Taking and Fulfillment; Service Operations; Investment Activism; Governing and Advisory Boards; Resignation and Termination; Food and Beverage Industry; United States

Citation

Educators

Purchase

July 2000 (Revised August 2000)
Case

AllHerb.com: Evolution of an E-tailer

By: Teresa M. Amabile and Christina L. Darwall

Serial entrepreneur Ken Hakuta, in the second year of his latest venture, reconsiders his original strategy of maintaining an independent, self-funded, self-led company. His Internet herbal remedy company, AllHerb.com, has already enjoyed considerable success with its... View Details

Keywords: Entrepreneurship; Corporate Entrepreneurship; Technological Innovation; Business or Company Management; Goals and Objectives; Strategic Planning; Strategy; Competitive Strategy; Medical Devices and Supplies Industry; Medical Devices and Supplies Industry

Citation

Find at Harvard

01 Sep 2014
News

All For One

industries as diverse as automobiles and pharmaceuticals and began to interview and observe them to see how they created environments ripe for innovation. “We didn’t want to just espouse platitudes,” Hill says. “We wanted to tell full... View Details

Keywords: Michael Blanding; faculty; research; Market Research, Photo, Translation, Veterinary and Other Services; Market Research, Photo, Translation, Veterinary and Other Services

25 Oct 2024
Blog Post

Harvard Business School Announces Latest RISE Fellows

Demonstrated commitment to and impact in communities of color in the US, including but not limited to: Work that addresses disparities in communities of color Work to enact change in programs and policies that impact communities of color Grassroots, formal, and... View Details

March 1998 (Revised June 1999)
Case

DigitalThink: Building a Sales Force

By: Michael J. Roberts, Joseph B. Lassiter III and Christina L. Darwall

A broad set of issues faces a young company in the Internet-based training business as it begins to sell its product to corporate customers. Issues include: profile of attractive candidates, compensation, definition of territory, definition of quotas, and role of... View Details

Keywords: Internet and the Web; Salesforce Management; Business Startups; Service Industry

Citation

Educators

Purchase