Publications

Article

Achieving Value in Highly Complex Acute Care: Lessons from the Delivery of Extra Corporeal Life Support

By: Michael Nurok, Jonathan Warsh, Erik Dong, Jeffrey Lopez, Mayumi Kharabi and Robert S. Kaplan

We applied a value (outcomes and cost) analysis to extracorporeal life support (ECLS), a relatively rare but very expensive ICU therapy with highly variable outcomes. To address the outcome component of the value approach, we created guidelines for ECLS delivery; to... View Details

Keywords: Health Care and Treatment; Cost Management; Value; Analysis

Article

Emodiversity and the Emotional Ecosystem

By: Jordi Quoidbach, June Gruber, Moira Mikolajczak, Alexsandr Kogan, Ilios Kotsou and Michael I. Norton

Bridging psychological research exploring emotional complexity and research in the natural sciences on the measurement of biodiversity, we introduce—and demonstrate the benefits of—emodiversity: the variety and relative abundance of the emotions that humans experience.... View Details

Keywords: Health; Diversity; Emotions

Article

The Not-So-Common-Wealth of Australia: Evidence for a Cross-Cultural Desire for a More Equal Distribution of Wealth.

By: Michael I. Norton, David T. Neal, Cassandra L. Govan, Dan Ariely and Elise Holland

Recent evidence suggests that Americans underestimate wealth inequality in the United States and favor a more equal wealth distribution (Norton & Ariely, 2011). Does this pattern reflect ideological dynamics unique to the United States, or is the phenomenon evident in... View Details

Keywords: Wealth; Equality and Inequality; Australia; United States

September 2013 (Revised August 2024)
Exercise

Process Analytics Simulation: Solutions

By: Robert S. Huckman, Aizan Radzi, Willy Shih, Roy D. Shapiro and Michael W. Toffel

A set of exercises and instructions to be used with the Process Simulator software made by Pro Model. These exercises allow students to investigate the impact of variable processing times on the performance of simple in-line processes. Includes color exhibits. View Details

Keywords: Operations; Business Processes; Performance; Measurement and Metrics

2014
Article

Children Develop a Veil of Fairness

By: Alex Shaw, Natalia Montinari, Marco Piovesan, Kristina Olson, Francesca Gino and Michael I. Norton

Previous research suggests that children develop an increasing concern with fairness over the course of development. Research with adults suggests that the concern with fairness has at least two distinct components: a desire to be fair and a desire to signal to others... View Details

Keywords: Inequity Aversion; Social Signaling; Social Cognitive Development; Communication Intention and Meaning; Fairness; Age; Reputation; Growth and Development; Cognition and Thinking

28 Aug 2018
First Look

New Research and Ideas, August 28, 2018

implications for pay inequality and pay transparency Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54750 Digitizing Disclosure: The Case of Restaurant Hygiene Scores By: Dai, Weijia (Daisy), and Michael Luca... View Details

Keywords: Dina Gerdeman

07 Feb 2017
First Look

First Look at New Research: February 7

By: Chatterji, Aaron K., and Michael W. Toffel Abstract—Creating sustainability transitions will require more than companies taking proactive measures in their own operations and supply chains. Fostering significant change will also... View Details

Keywords: Sean Silverthorne

07 Jul 2009
First Look

First Look: July 7

Firms Respond to Being Rated Authors:Aaron K. Chatterji and Michael W. Toffel Publication:Strategic Management Journal (forthcoming) Abstract While many rating systems seek to help buyers overcome information asymmetries when making... View Details

Keywords: Martha Lagace

27 Feb 2007
First Look

First Look: February 27, 2007

Microsoft—and some of his colleagues were on a flight to Austin, Texas, where they had an appointment with Michael Dell, CEO of Dell Computer. The purpose of the visit was to convince Dell to manufacture Xbox videogame consoles running... View Details

Keywords: Martha Lagace

10 Feb 2009
First Look

First Look: February 10, 2009

or nationality. Many of our decisions about fellow workers are thus premised on faulty data—harming judged and judgers alike. When Dreaming Is Believing: The (Motivated) Interpretation of Dreams Authors:Carey K. Morewedge and Michael I.... View Details

Keywords: Martha Lagace

31 Jul 2012
First Look

First Look: July 31

("boomerangs"), and increasing employee diversity. Purchase this case:http://hbr.org/search/412147-PDF-ENG Bank of America: Mobile Banking (Abridged) Sunil Gupta and Michael NorrisHarvard Business School Case 512-082 In January... View Details

Keywords: Carmen Nobel

28 Oct 2008
First Look

First Look: October 28, 2008

Race and Seeming Racist? Evaluating Strategic Colorblindness in Social Interaction Authors:Evan P. Apfelbaum, Samuel R. Sommers, and Michael I. Norton Publication:Journal of Personality and Social Psychology 95, no. 4 (2008): 918-932... View Details

Keywords: Martha Lagace

30 Jun 2009
First Look

First Look: June 30

Working PapersWellsprings of Creation: How Perturbation Sustains Exploration in Mature Organizations (revised) Authors:David James Brunner, Bradley R. Staats, Michael L. Tushman, and David M. Upton Abstract Organizations struggle to... View Details

Keywords: Martha Lagace

05 May 2009
First Look

First Look: May 5, 2009

Authors:Roy Y.J. Chua, Billian Sullivan, and Michael W. Morris Publication:Best Paper Proceedings of the Academy of Management (forthcoming) Abstract This research examines felt obligation to help others in employees' and managers'... View Details

Keywords: Martha Lagace

Forthcoming
Article

Eliciting Advice Instead of Feedback Improves Developmental Input

By: Hayley Blunden, Ariella Kristal, Ashley Whillans, Jaewon Yoon, Hannah Burd, Georgina Bremner and Michael Yeomans

Most organizations encourage employees to provide feedback to one another to support learning, personal growth, and career advancement. However, employee feedback often fails to improve performance because it lacks concrete, specific guidance. We provide a temporal... View Details

Keywords: Feedback; Personal Development and Career; Employee Relationship Management; Performance Evaluation

2025
Working Paper

Greenlighting Innovative Projects: How Evaluation Format Shapes the Perceived Feasibility of Early-Stage Ideas

By: Jacqueline N. Lane, Simon Friis, Tianxi Cai, Michael Menietti, Griffin Weber and Eva C. Guinan

The evaluation of innovative early-stage projects is essential for allocating limited resources. We investigate how the evaluation format affects the identification of feasibility issues through a field experiment at a leading research university. Experts were... View Details

Keywords: Innovation Evaluation; Evaluation Criteria; Feasibility Assessment; Attention Allocation; Cognitive Mechanisms; Field Experiment; Research; Performance Evaluation; Innovation and Invention; Prejudice and Bias

January 2019 (Revised December 2019)
Case

Lettuce Entertain You Enterprises (A): Turning Over a New Leaf?

By: Lena G. Goldberg, Michael S. Kaufman, Zach Addy, Michelle Lee, Cordelia Shackleton and Tara Tomimoto

Educators

Purchase

December 2018 (Revised February 2020)
Case

Cameron Mitchell: The Conundrum of Charisma

By: Lena G. Goldberg, Michael S. Kaufman, Greta Gerazimaite, Wilson Kyi, Robert McWatters and Tuyee Yeboah

Educators

2012
Working Paper

Author-Level Eigenfactor Metrics: Evaluating the Influence of Authors, Institutions and Countries within the SSRN community

By: Jevin D. West, Michael C. Jensen, Ralph J. Dandrea, Gregg Gordon and Carl T. Bergstrom

In this paper, we show how the Eigenfactor® score, originally designed for ranking scholarly journals, can be adapted to rank the scholarly output of authors, institutions, and countries based on author-level citation data. Using the methods described herein, we... View Details

Keywords: Body of Literature; Measurement and Metrics; Networks; Rank and Position; Research; Motivation and Incentives