Value Of Information - Publications - Faculty & Research

06 May 2015
Research & Ideas

A Flood of Picassos Threatens to Water Down the Art Market

which the art world uses market categories to separate and organize large amounts of information, which in turn allows buyers and sellers to accurately assess the value of... View Details

23 Apr 2019
Blog Post

Propel Your Career Forward with Some of Our Favorite Books

HBS Career & Professional Development is excited to share with you some of our favorite books from the Harvard community that will help you propel your career forward. Covering topics including authentic leadership, thinking... View Details

21 Dec 2022
News

HBS Community Comes Together in Wake of Ukraine Invasion

Chief Digital Transformation Officer at the State Service of Special Communication and Information Protection of Ukraine APRIL 15 As the reality View Details

May 2007
Case

Westin Hotels and Resorts: Operations of a Lifestyle Experience

By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock

Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details

Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry

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Web

Doing Business with China: Early American Trading Houses - A Chronicle of the China Trade

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Give News New Construction Academic Programs Doctoral Programs Executive Education MBA Summer Venture in... View Details

16 May 2016
HBS Case

Food Safety Economics: The Cost of a Sick Customer

safety testing by third-party labs in the US in 2015 was about $1.5 billion, compared to the estimated $8.5 billion value of food safety tests conducted by companies in-house. Mérieux NutriSciences is one... View Details

Keywords: by Dina Gerdeman; Food & Beverage

Teaching Interest

Overview

By: Rob Markey

Managing Service Operations - MBA Elective Curriculum

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details

Keywords: Customer Lifetime Value; Customer Centric Initiative; Customer Engagement; Service Management; Service Profit Chain; Service Design; Service Models; Service Excellence; Customer Focus and Relationships; Customer Satisfaction; Customer Value and Value Chain; Service Delivery; Service Operations

2023
Working Paper

The Subjective Expected Utility Approach and a Framework for Defining Project Risk in Terms of Novelty and Feasibility—A Response to Franzoni and Stephan (2023), ‘Uncertainty and Risk-Taking in Science’

By: Jacqueline N. Lane

In their Discussion Paper, Franzoni and Stephan (F&S, 2023) discuss the shortcomings of existing peer review models in shaping the funding of risky science. Their discussion offers a conceptual framework for incorporating risk into peer review models of research... View Details

Keywords: Risk and Uncertainty; Research; Resource Allocation; Perception

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June 2009
Teaching Note

Midland Energy Resources, Inc.: Cost of Capital (Brief Case)

By: Timothy A. Luehrman and Joel L. Heilprin

Teaching Note for 4129 View Details

Keywords: Risk Assessment; Risk and Uncertainty; Valuation; Capital Structure; Cash Flow

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May 2021 (Revised November 2024)
Case

Colombia: An Economic Premium to Peace?

By: Richard Vietor

Colombia, once the fastest growing country in Latin America, continues to struggle with productivity. Both labor productivity and total factor productivity have been low for the past decade, despite economic growth of 4.7% annually. Many factors contribute, which... View Details

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Article

Everybody Else Is Doing It: Exploring Social Transmission of Lying Behavior

By: Heather E. Mann, Ximena Garcia-Rada, Daniel Houser and Dan Ariely

Lying is a common occurrence in social interactions, but what predicts whether an individual will tell a lie? While previous studies have focused on personality factors, here we asked whether lying tendencies might be transmitted through social networks. Using an... View Details

Keywords: Behavior; Values and Beliefs; Social and Collaborative Networks

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October 2024
Article

Strategic Decision Making at Platform Transitions: The Case of Nokia (2010-2011).

By: Timo O. Vuori and Michael Tushman

We studied Nokia’s decision to adopt the Windows platform in 2011 to induce new theory on the emotional dynamics of incumbent firms’ strategic decision making at platform transitions. We find that platform companies’ entry into an established industry activates a... View Details

Keywords: Emotions; Technology Adoption; Corporate Strategy; Transition

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14 Sep 2020
Working Paper Summaries

Digital Labor Market Inequality and the Decline of IT Exceptionalism

Keywords: by Ruiqing Cao and Shane Greenstein; Information Technology

22 Sep 2020
Working Paper Summaries

Older People Are Less Pessimistic about the Health Risks of COVID-19

Keywords: by Pedro Bordalo, Katherine B. Coffman, Nicola Gennaioli, and Andrei Shleifer

21 Aug 2000
Lessons from the Classroom

Under the Magnifying Glass: The Benefits of Being a Case Study

also extremely flattering to be studied. "To have a case written about us by Harvard," noted one executive at the conference, "is an added value to our brand." The process, of course, can... View Details

Keywords: by Martha Lagace

2002
Other Unpublished Work

The Effect of Editorial Discretion Book Promotion on Sales at Amazon.com

By: Benjamin Edelman

A new dataset collected by the author allows estimation of the effect on book sales of promotional listing on Amazon's editorial discretion pages. Following Goolsbee and Chevalier (2001), sales quantities are inferred from sales rank data freely available on Amazon's... View Details

Keywords: Online Advertising; Sales; Marketing Strategy; Web Sites; Competition; Books

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01 Dec 2000
News

Everything Old Is New Again: The History of Technological Frontiers

into public stock offerings capitalizing on the boom, only to experience financial heartache when the bubble burst. Sound like the Internet revolution of the 1990s? Try the radio revolution of the 1920s. In... View Details

Keywords: Laura Singleton; Microsoft; Information; Information; Information; Information

21 Nov 2019
Blog Post

Finding My North Star at the Crossroads of Profit and Purpose

and career choices. Graduating from IIT Kharagpur, I decided to join Schlumberger – the world’s largest oilfield services company. Schlumberger, founded in 1926, in many ways reminded me of Tata Steel, a company that cares for its people... View Details

February 2017
Supplement

The De Beers Group: Exploring the Diamond Reselling Opportunity

By: Benjamin C. Esty, Daniel P. Gross and Lauren G. Pickle

In September 2014, Tom Montgomery (SVP of strategic initiatives at the De Beers Group) and his team launched a pilot program in the United States to explore the $1 billion diamond market for pre-owned (recycled) diamonds. According to Montgomery, the motivation for the... View Details