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      • February 1991 (Revised August 2001)
      • Case

      Ann Hopkins (A)

      By: Joseph L. Badaracco Jr. and Ilyse Barkan
      Intended to help students understand the many barriers organizations face as their members and their management ranks grow more diverse. As a case on business ethics, it encourages students to discuss what "fairness" and "diversity" mean when an organization is also... View Details
      Keywords: Ethics; Employee Relationship Management; Organizational Culture; Organizational Structure; Problems and Challenges; Groups and Teams
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      Badaracco, Joseph L., Jr., and Ilyse Barkan. "Ann Hopkins (A)." Harvard Business School Case 391-155, February 1991. (Revised August 2001.)
      • February 1991 (Revised July 1993)
      • Case

      Cultural Change at Nissan Motors

      By: John P. Kotter
      Depicts the reformation of Nissan Motor Co.'s corporate culture and the company's subsequent turnaround in market share and profits. In 1985, Yutaka Kume became president of Nissan and thereafter, he continually emphasized the need for internal change throughout the... View Details
      Keywords: Organizational Change and Adaptation; Organizational Culture; Leadership; Behavior; Governing Rules, Regulations, and Reforms; Change Management; Management; Auto Industry; Manufacturing Industry
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      Kotter, John P. "Cultural Change at Nissan Motors." Harvard Business School Case 491-079, February 1991. (Revised July 1993.)
      • February 1991 (Revised May 2016)
      • Background Note

      Note on Organizational Structure

      By: Ethan Bernstein and Nitin Nohria
      Provides the reader with a basic understanding of organizational structure. The first section outlines some of the key tools and criteria that must be taken into account in designing organizational structures. In the second section, some archetypal forms of... View Details
      Keywords: Organizational Structure
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      Bernstein, Ethan, and Nitin Nohria. "Note on Organizational Structure." Harvard Business School Background Note 491-083, February 1991. (Revised May 2016.)
      • February 1991 (Revised February 1992)
      • Case

      Appex Corp.

      By: Nitin Nohria
      1990 Business Week named Appex Corp. the fastest growing high-technology company in the United States. Appex provided management information systems and intercarrier network services to cellular telephone companies. During its rapid growth, the company went through... View Details
      Keywords: Information Technology; Organizational Change and Adaptation; Organizational Design; Management Analysis, Tools, and Techniques; Organizational Culture; Mobile and Wireless Technology; Performance Productivity; Problems and Challenges; Management Practices and Processes; Business Divisions; Information Management; Information Technology Industry; Telecommunications Industry; United States
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      Nohria, Nitin. "Appex Corp." Harvard Business School Case 491-082, February 1991. (Revised February 1992.)
      • January 1991 (Revised February 1991)
      • Teaching Note

      Hewlett-Packard (A) and (B): Organizing New Product Sales Channels, Teaching Note

      By: V. Kasturi Rangan
      Keywords: Product Launch; Computer Industry
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      Rangan, V. Kasturi. "Hewlett-Packard (A) and (B): Organizing New Product Sales Channels, Teaching Note." Harvard Business School Teaching Note 591-078, January 1991. (Revised February 1991.)
      • January 1991
      • Teaching Note

      Honeywell, Inc.: International Organization for Commercial Avionics (A) and (B), Teaching Note

      By: Frank V. Cespedes
      Keywords: International Relations; Computer Industry
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      Cespedes, Frank V. "Honeywell, Inc.: International Organization for Commercial Avionics (A) and (B), Teaching Note." Harvard Business School Teaching Note 591-070, January 1991.
      • 1991
      • Chapter

      Innovation Processes in Multinational Corporations

      By: S. Ghoshal and C. A. Bartlett
      Keywords: Multinational Firms and Management; Innovation and Invention; Business Processes
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      Ghoshal, S., and C. A. Bartlett. "Innovation Processes in Multinational Corporations." In A Diagnostic Approach to Organizational Behavior. 3rd ed. Edited by Judith R. Gordon. Needham, MA: Allyn & Bacon, 1991.
      • January 1991 (Revised March 1992)
      • Case

      USA Today

      By: Robert L. Simons
      USA Today is a national newspaper struggling to achieve profitability. This case focuses on the use of management control systems to identify emerging opportunities and the formulation of new strategies. The interactive system used by top managers--the Friday... View Details
      Keywords: Strategy; Competitive Advantage; Management Analysis, Tools, and Techniques; Managerial Roles; Forecasting and Prediction; Growth and Development Strategy; Risk Management; Labor and Management Relations; Organizational Change and Adaptation; Risk and Uncertainty; Journalism and News Industry; United States
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      Simons, Robert L. "USA Today." Harvard Business School Case 191-004, January 1991. (Revised March 1992.)
      • January 1991
      • Article

      A Natural Experiment in the Organization of Entry Level Labor Markets: Regional Markets for New Physicians and Surgeons in the U.K.

      By: A. E. Roth
      Keywords: Labor; Markets; Health; United Kingdom
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      Roth, A. E. "A Natural Experiment in the Organization of Entry Level Labor Markets: Regional Markets for New Physicians and Surgeons in the U.K." American Economic Review 81, no. 3 (January 1991): 415–440.
      • Article

      Enfranchisement of Service Workers

      By: Leonard A. Schlesinger and James Heskett
      Enfranchisement is achieved through an integration of empowerment with methods of pay for performance. Evidence from Ito Yokado Group in Japan and Nordstrom in the US demonstrates the positive effects of enfranchisement. Successful efforts to enfranchise employees: 1.... View Details
      Keywords: Motivation and Incentives; Franchise Ownership; Employees; Compensation and Benefits; Service Industry; Japan; United States
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      Schlesinger, Leonard A., and James Heskett. "Enfranchisement of Service Workers." California Management Review 33, no. 4 (Summer 1991).
      • 1991
      • Editorial

      Organizational Computing: Definitions and Issues

      By: L. M. Applegate
      Keywords: Organizations
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      Applegate, L. M. "Organizational Computing: Definitions and Issues." Journal of Organizational Computing 1, no. 1 (1991): 1–10. (Editorial.)
      • 1991
      • Chapter

      Organizational Decision Support: An Interacting Team Perspective

      By: L. M. Applegate and J. Henderson
      Keywords: Groups and Teams; Decisions; Social and Collaborative Networks; Organizational Culture
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      Applegate, L. M., and J. Henderson. "Organizational Decision Support: An Interacting Team Perspective." In Information Systems and Decision Processes, edited by Edward A. Stohr and Benn R Konsynski. IEEE Computer Society Press, 1991, Farsi ed.
      • First Quarter 1991
      • Article

      Technology Support for Cooperative Work: A Framework for Studying Introduction and Assimilation in Organization

      By: Lynda M. Applegate
      Keywords: Information Technology; Framework; Organizations
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      Applegate, Lynda M. "Technology Support for Cooperative Work: A Framework for Studying Introduction and Assimilation in Organization." Journal of Organizational Computing 1, no. 1 (First Quarter 1991).
      • 01 Jan 1991
      • Conference Presentation

      Understanding the Social Relations of Dominance and Oppression: What It Takes to Build Alliances in Organizations

      By: R. Ely
      Keywords: Relationships; Alliances; Organizations
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      Ely, R. "Understanding the Social Relations of Dominance and Oppression: What It Takes to Build Alliances in Organizations." Paper presented at the Organizational Behavior Teaching Conference, Bellingham, WA, January 01, 1991.
      • December 1990
      • Case

      Allen-Bradley's ICCG: Repositioning for the 1990s

      By: Nitin Nohria
      Allen-Bradley's Industrial Computer and Communication Group (ICCG) underwent a period of rapid transformation in the 1980s, instituting a wide array of innovations from product development to information systems. In 1990 the Ohio-based group announced a major... View Details
      Keywords: Organizational Change and Adaptation; Technological Innovation; Information Technology; Organizational Culture; Business Organization; Problems and Challenges; Information Technology Industry
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      Nohria, Nitin. "Allen-Bradley's ICCG: Repositioning for the 1990s." Harvard Business School Case 491-066, December 1990.
      • winter 1990
      • Article

      Beyond the Charismatic Leader: Leadership and Organizational Change

      By: D. Nadler and Michael Tushman
      Keywords: Leadership; Organizations; Change
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      Nadler, D., and Michael Tushman. "Beyond the Charismatic Leader: Leadership and Organizational Change." California Management Review 32, no. 2 (winter 1990): 77–97.
      • Article

      New Physicians: A Natural Experiment in Market Organization

      By: A. E. Roth
      Keywords: Markets; Organizations; Health Care and Treatment; Health Industry
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      Roth, A. E. "New Physicians: A Natural Experiment in Market Organization." Science 250, no. 4987 (December 14, 1990): 1524–1528.
      • November 1990 (Revised February 1991)
      • Case

      L. William Seidman and the Resolution Trust Corp.

      By: Richard H.K. Vietor
      Keywords: Business and Government Relations; Organizational Design; Public Administration Industry; Financial Services Industry
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      Vietor, Richard H.K. "L. William Seidman and the Resolution Trust Corp." Harvard Business School Case 391-098, November 1990. (Revised February 1991.)
      • November 1990 (Revised August 1992)
      • Case

      Corning, Inc.: A Network of Alliances

      By: Christopher A. Bartlett and Ashish Nanda
      Describes James Houghton's actions in assuming the role of CEO at Corning in the midst of a recession. Not only must he turn around operating performance, he must also revitalize a demoralized organization and set a new, clear strategic direction. In doing so, the case... View Details
      Keywords: Business Cycles; Policy; Leading Change; Organizational Change and Adaptation; Performance Expectations; Partners and Partnerships; Business Strategy
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      Bartlett, Christopher A., and Ashish Nanda. "Corning, Inc.: A Network of Alliances." Harvard Business School Case 391-102, November 1990. (Revised August 1992.)
      • November 1990 (Revised September 1991)
      • Case

      The Transformation of IBM

      By: Andrall E. Pearson and David B. Yoffie
      John Akers, IBM's chairman, must confront how to transform a $60 billion, full line, global computer company that is the leader in every market it serves, yet losing share across the board. The case explores senior management's perspective on the process of... View Details
      Keywords: Organizational Change and Adaptation; Transformation; Corporate Strategy; Adoption; Management Teams; Information Infrastructure; Information Technology; Multinational Firms and Management; Computer Industry
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      Pearson, Andrall E., and David B. Yoffie. "The Transformation of IBM." Harvard Business School Case 391-073, November 1990. (Revised September 1991.)
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