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Show Results For
- All HBS Web
(1,723)
- People (12)
- News (726)
- Research (485)
- Events (3)
- Multimedia (32)
- Faculty Publications (279)
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- 20 Mar 2005
- Research & Ideas
Lessons of Successful Entrepreneurs
acquisition activities, he said. "That's nuts." Steve Hafner, founder and CEO of Kayak.com, an online travel information site, said an alternative to growing your own customers is to secure distribution through partnerships,... View Details
Keywords: by Sean Silverthorne
- 12 Sep 2006
- First Look
First Look: September 12, 2006
Roger Provost (HBS MBA 1980), chief marketing officer for Canadian-based Vincor, as he develops Inniskillin's initial marketing strategy within Canada. Goes on to detail Inniskillin's challenges as it enters other markets, initially through the View Details
Keywords: Sean Silverthorne
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
and fundamental to Kodak’s identity. In January 2016, Clarke and his executive team traveled to Las Vegas, Nevada, for the annual Consumer Electronics Show (CES) where the company unveiled a prototype of its new Super 8 camera—an analog... View Details
Keywords: Dina Gerdeman
- 15 Feb 2017
- Op-Ed
What Africa Can Teach the United States About Funding Infrastructure Projects
School MBA Elective Curriculum. Teams of HBS students have traveled to several developing countries to research prospects for private finance and delivery of solutions in traditional energy, renewable energy, urban transit, inter-city... View Details
- 27 Nov 2006
- Research & Ideas
Manly Men, Oil Platforms, and Breaking Stereotypes
Harvard Business School professors often travel into the field to conduct business research, but it's a safe bet none have had the experience of Professor Robin Ely. She and coauthor Debra Meyerson of Stanford University took helicopter... View Details
- Research Summary
Overview
By: Ryan W. Buell
From creating flight itineraries online, to interacting with tellers to complete complex banking transactions, to engaging with the government to address civic problems, customers are playing an increasingly vital role in the performance of operations in a broadening... View Details
Keywords: Service Operations; Customer Satisfaction; Customer Retention; Customer Behavior; Operational Transparency; Customer Compatibility; Engagement; Customers; Decision Making; Design; Management; Operations; Quality; Relationships; Social Psychology; Technology; Value; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry
- 13 Jan 2009
- First Look
First Look: January 13, 2009
http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=709033 Note on Medical Travel Harvard Business School Note 308-084 Background notes for MedVal and Fortis case studies. Purchase this note:... View Details
Keywords: Martha Lagace
- 30 May 2018
- What Do You Think?
Should Intellectual Property be Protected in International Trade?
the US, for example, travel and creation of intellectual property provide massive positive trade balances. Innovation, and the intellectual property that it creates, provide the lifeblood for the world’s centers of creativity. Regulating... View Details
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
maintains that the impact on consumers is complex. Sometimes consumers are winners and sometimes losers. And sometimes they're both, as in the case of lower prices for air travel of inferior quality "on many dimensions." In... View Details
Keywords: by James Heskett
- 02 Jan 2020
- Op-Ed
Medicare for All or Public Option: Can Either Heal Health Care?
recently when it sent an enrollee to Cancun, Mexico, for an orthopedic procedure, covering all of the patient’s travel and out-of-pocket expenses. The company paid an American surgeon three times Medicare’s rate to perform the procedure... View Details
- Teaching Interest
Overview
The Business of Aesthetics is a new course for second-year students who are considering careers in sectors and companies whose long-term financial value is built on their ability to deliver aesthetic value. Such companies are rewarded not only for eliciting a high... View Details
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
research , Buell and Norton had experimented with customer satisfaction in travel and dating websites. They found that when these sites visually showed the effort being exerted by the site during searches or transactions, customers were... View Details
Keywords: by Michael Blanding
- 03 Mar 2010
- What Do You Think?
To What Degree Does “Identity” Affect Economic Performance?
country in the 1980s even if it meant weeks of travel and significant strains on their personal lives. They were doing it in part as a personal sacrifice in pursuit of national goals for a better life for future generations of South... View Details
Keywords: by Jim Heskett
- 24 Jul 2000
- Research & Ideas
Linking the Globe: The Role of Media and Communications
he said, for a number of reasons. First, the 'Net removes the "tyranny of distance." "Life is not limited by national boundaries on the Internet, nor is it limited by how far a van can travel in the night to deliver a... View Details
- 27 Feb 2013
- Research & Ideas
Sidetracked: Why Can’t We Stick to the Plan?
Sidetracked: Why Our Decisions Get Derailed, and How We Can Stick to the Plan By Francesca Gino On a sunny day a few years ago, my husband, Greg, and I were wandering the streets of the Gold Souk in the old part of Dubai. Both my sister, who was living in Dubai with... View Details
Keywords: Re: Francesca Gino
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
opportunities and parameters of success. The U.S. airline industry went through a seismic shift after the terrorist attacks of September 11. This external jolt to the industry further reinforced the need to reevaluate the manner in which the industry is run. “While air... View Details
- 02 Jan 2001
- Research & Ideas
Gurus in the Garage
not have to travel far to make deals, change jobs, or find professional partners. John Doerr of Kleiner Perkins is fond of saying that the Valley is a place where you can change your job without changing your parking spot. Shared values... View Details
Keywords: by Dorothy Leonard & Walter Swap
- 18 Sep 2013
- Research & Ideas
Unspoken Cues: Encouraging Morals Without Mandates
significant decision making on the part of those involved, with little direct guidance from higher authorities. Silence becomes vocal when embedded in a context rich with many indirect signs on how to behave. For instance, an organization that calls for border guards... View Details
- 10 Nov 2015
- First Look
November 10, 2015
contemplating how to do just that—but not by tackling a new frontier of the geographic variety. Rather, the firm was further exploring the digital frontier via a new distribution channel that would allow it to better compete in the online marketing space for View Details
Keywords: Sean Silverthorne
- 29 Nov 2004
- Research & Ideas
Caves, Clusters, and Weak Ties: The Six Degrees World of Inventors
recently about the arguments that Boston is less networked. If you travel to Kendall Square, there are so many buildings going up, the interaction, the collaborative atmosphere. You just can't walk through [Kendall Square] without feeling... View Details