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Show Results For
- All HBS Web
(11,727)
- People (51)
- News (3,438)
- Research (6,553)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,075)
- 10 Nov 2021
- Blog Post
Veterans in the MBA Program: Profiles of Service
passed, she wondered if military service could be how she could serve her country—as a first generation American, she had always wanted to give back to the country that granted her family asylum when they fled Cuba in the 1959 communist... View Details
- Web
Usage and Policies - Research Computing Services
About Us Usage and Policies 3ms For information about our terms of service and acceptable use policies, please see the below pages. Eligibility Except where noted in our terms of service and policy... View Details
- 08 Nov 2024
- News
What Wartime Service Taught These Historic Leaders
- 2019
- Chapter
Teams and Team Effectiveness in Health Services Organizations
By: Bruce J. Fried and Amy C. Edmondson
Book Abstract: Completely updated to address the challenges faced by modern health care organizations, this edition of Shortell and Kaluzny's Health Care Management: Organization Design and Behavior offers a more global perspective on how the United States and... View Details
Fried, Bruce J., and Amy C. Edmondson. "Teams and Team Effectiveness in Health Services Organizations." Chap. 5 in Shortell & Kaluzny's Health Care Management: Organization Design and Behavior. 7th ed., edited by Lawton Robert Burns, Elizabeth H. Bradley, and Bryan Jeffrey Weiner, 98–131. Boston, MA: Cengage Learning, 2019.
- Research Summary
The Role of Information Technology in the Provision of Services
By: James I. Cash
James I. Cash, Jr. is exploring the role of information technology in service management. Specifically, he is studying the implications of the ubiquity of information technology at three levels in service-providing organizations. (In the United States today, service... View Details
Transforming Customer Engagement
Against a backdrop of intensifying competition, rising labor costs, and ascending customer expectations, companies are actively seeking ways to do more with less – for example, compelling customers to take on new roles in the value creation process. And, when... View Details
- Research Summary
The Role of the Internet in Enhancing Service and Reducing Cost
Is delivering service (both internal and external) facilitated by the Internet a zero sum game in which costs associated with delivering superior service must always be passed on to customers in the form of higher prices? Does the quantity and type of service... View Details
- August 2004 (Revised December 2004)
- Case
Keane's Acquisition of Metro Information Services (B)
By: Francisco de Asis Martinez-Jerez
Supplements the (A) case. View Details
Martinez-Jerez, Francisco de Asis. "Keane's Acquisition of Metro Information Services (B)." Harvard Business School Case 105-026, August 2004. (Revised December 2004.)
- May 1983
- Article
The Cities Service Takeover: A Case Study
By: R. S. Ruback
Ruback, R. S. "The Cities Service Takeover: A Case Study." Journal of Finance 38, no. 2 (May 1983): 319–330.
- 14 Feb 2011
- News
Egypt's Rebellion, U.S. Competitiveness, and National Service
- 18 Apr 2023
- News
The Rebirth of Software as a Service
- 30 Mar 2015
- News
Helping the American Red Cross deliver services
Mark L. Capaldini (MBA 1979), an active ambassador for the American Red Cross, has found it rewarding to be a board member for the organization’s northern Minnesota chapter. (Published March 2015) View Details
- September 1997 (Revised January 1998)
- Teaching Note
Indianapolis: Implementing Competition in City Services TN
By: William J. Bruns Jr.
Teaching Note for (9-196-099). View Details
- 01 Jan 2009
- Conference Presentation
The Current State of Professional Service Firms
By: Thomas J. DeLong
Keywords: Business Ventures
- November 1999 (Revised May 2001)
- Case
AGENCY.COM (A): Launching an Interactive Service Agency
By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry
Having recently launched one of Silicon Valley's first start-ups, cofounders Chan Suh and Kyle Shannon ponder whether their interactive consulting firm is prepared to bid for work from a very large client. View Details
Keywords: Business Startups; Internet and the Web; Problems and Challenges; Business Strategy; Decision Making; Entrepreneurship; Consulting Industry; Information Technology Industry
Nanda, Ashish, Thomas J. DeLong, and Scot H. Landry. "AGENCY.COM (A): Launching an Interactive Service Agency." Harvard Business School Case 800-061, November 1999. (Revised May 2001.)
- 1 Nov 1993
- Conference Presentation
Information Technology's Role in Transforming Customer Service
By: Jim I. Cash Jr.
- January 1978
- Case
Zero-Base Budgeting in the Public Health Service
Herzlinger, Regina E. "Zero-Base Budgeting in the Public Health Service." Harvard Business School Case 178-080, January 1978.