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Show Results For
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All HBS Web
(763)
- News (273)
- Research (351)
- Events (3)
- Multimedia (16)
- Faculty Publications (202)
John Y. Brown, Jr.
Brown, along with a group of investors, purchased Kentucky Fried Chicken from its founder, Colonel Harland Sanders, for $2 million in 1964. Brown grew Kentucky Fried Chicken from 600 to 3,500 franchises. Brown, alongside McDonald’s Ray Kroc, is recognized with...
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Restaurants & Lodging
- 25 Aug 2022
- News
Vision: To Go-Go
For all their variety, restaurants have two things in common: a kitchen where food is prepared and a dining area where customers consume it. But what if you could use technology to ditch the dining area and just keep the kitchen, trimming...
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- 01 Apr 1997
- News
The Businesslike Gourmet: Karen Page on America's Foodservice Industry
whose innovations and creativity greatly influence the direction of the industry. How big is the foodservice industry? Sales for restaurants alone are projected to top $320 billion in 1997. Restaurants are a...
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- 11 Dec 2017
- News
Growing from Within
Photo courtesy of Paulo Pena Photo courtesy of Paulo Pena The great majority of McDonald’s U.S. restaurants are run by external owner/operators. Paulo Pena (MBA 2004) is responsible for the rest. As vice president and managing director of...
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- 10 Jan 2017
- News
A Side of Data with Your Dinner
company that helps restaurants collect and analysis data to better understand their businesses, and, this month, a new book, The Underground Culinary Tour: How the New Metrics of Today’s Top Restaurants Are...
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- 15 Dec 2020
- Research & Ideas
The Unspoken Messages of COVID-19 Restrictions
fact, Harvard University research suggests that reopening restaurants last spring, shortly after the pandemic’s first wave, may have led some people to assume that eating out was safe—despite the now-documented links between indoor dining...
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- 01 Dec 2002
- News
Raw, Done Well
California, Klein has bankrolled a 65- seat, gourmet raw-food restaurant called Roxanne's, named after his wife, who is also the establishment's chef. Klein sold his final high-tech venture in 1994 and became, for a time, chairman of the...
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- Portrait Project
Christine Keung
Nestled between a Mexican fast food stand and a Vietnamese nail salon, my family’s restaurant in El Monte, California was where I got my first business education. I was the typical restaurant kid, helping my...
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- 01 Mar 2014
- News
In My Humble Opinion: Ian Calhoun (MBA 2010)
Video Embed Ian Calhoun (MBA 2010) grew up in kitchens, first at the elbow of his mother ("a great cook, a schoolteacher, always happy to show me some stuff") and then, in high school and college, as a line cook in restaurants all over...
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- 15 Nov 2020
- News
How Scholarships Helped One Student Achieve Many Firsts
of State as a Fulbright Scholar to Silicon Valley to HBS. Keung immigrated to the United States when she was three years old and grew up in Los Angeles, where she helped her parents in their tiny Chinese restaurant after school. She...
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- 08 Feb 2016
- Research & Ideas
The Civic Benefits of Google Street View and Yelp
Yelp restaurant reviews to target hygiene inspections? “There is so much data now, it’s exhilarating—and frightening” “There is all sorts of data that is coming in now,” says Luca, “and if you use it carefully you could revamp the way...
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- 01 Sep 2009
- News
From Bytes to Bites
THOMAS: A career switch from high tech to the restaurant biz calls on every bit of HBS know-how. Photo Courtesy Scherrer As a teen, Laurie Thomas (MBA ’93) didn’t devote her summers to extracurricular activities. Instead, the Wisconsin...
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- 18 Nov 2009
- HBS Case
Customer Feedback Not on elBulli’s Menu
"We have turned eating into an experience that supersedes eating," he has said. "If the product is merely food, Adrià should move the restaurant to Barcelona or Madrid," says Norton, who has written a case on elBulli...
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- 01 Jun 1998
- News
New Releases
his new book, Franchise Organizations, HBS assistant professor Jeffrey L. Bradach offers the first fully realized documentation and analysis of this vastly influential organizational form. Through an in-depth study of five leading View Details
- 09 Feb 2012
- Sharpening Your Skills
Sharpening Your Skills: Online Marketing
Yelp Factor: Are Consumer Reviews Good for Business? In a new study, Assistant Professor Michael Luca shows just how much restaurant reviews on Yelp affect companies' bottom lines. The more difficult question: Are these ratings reliable...
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- Web
Bringing a Taste of Japan to the World - Global Activities 2020
new friends right away when they stopped in to see what smelled so good. Everyone who tried my ramen really loved it, and that inspired my decision to launch a ramen business in Boston.” “ Most restaurant owners can cook, but they don’t...
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D. Wayne Calloway
Calloway is credited with streamlining PepsiCo’s organization, empowering its employees at all levels, and generating substantial growth. Under his leadership, Calloway organized PepsiCo into three major business units: soft drinks, snack foods, and fast food View Details
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Food & Tobacco
- 20 Nov 2014
- Blog Post
An update from the Hospitality Club
& Lifestyle Development for Hilton and former Head of Global Development for W Hotels. The celebrity Chef Daniel Boulud made a special appearance during our lunch and restaurant tour at Bar Boulud. We also had a coffee chat with the...
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- 17 Dec 2015
- News
Conducting Research That Influences Practice
Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer...
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- 27 Nov 2013
- News
No Bologna, Please
SHAICH by Julia Hanna Imagine a restaurant that doesn't charge for its food. There's a box for money—and a suggested donation amount—but no one can see what you pay, if you pay anything at all. That's the concept behind Panera Cares, a...
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