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  • 01 Sep 2021
  • What Do You Think?

Can We Train for Trust?

can trust? Can we train for trust? What do you think? Share your thoughts in the comments below. References: Stephen M. R. Covey with Rebecca R. Merrill, The Speed of Trust: The One Thing That Changes Everything (New York: Simon & Schuster, 2006). Deloitte, 2017... View Details
Keywords: by James Heskett
  • 25 May 2011
  • HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

Ton says the key is making the right operating decisions. "You can invest in your people and offer low prices," she says. "And guess what? You'll have a service advantage too." For QuikTrip, that advantage is evident... View Details
Keywords: by Julia Hanna; Retail
  • 27 Apr 2020
  • Research & Ideas

How Remote Work Changes What We Think About Onboarding

relationships with the right people. This crisis presents an opportunity for the CEO to communicate to all employees, including new hires, that the company cares about them and is prioritizing their health and safety during the pandemic.... View Details
Keywords: by Boris Groysberg
  • 12 Mar 2021
  • News

My Favorite Case

acquisition-led growth? What will be the impact of increased competition from private equity players? For how long can its strategy of “continuous improvement” continue? “I’m the chief human resources officer of a Fortune 500 company, and... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • November 2008 (Revised March 2011)
  • Case

a-connect: In Search of Talent Partners (A)

By: Robert G. Eccles and Dilyana Karadzhova
a-connect was started in 2002 by three former McKinsey partners who wanted to develop an alternative business model consulting firm, which they have positioned as a high-end staffing company. The company has been very successful, growing to revenues of CHF 30 million... View Details
Keywords: Business Model; Decision Choices and Conditions; Initial Public Offering; Selection and Staffing; Growth and Development Strategy; Marketplace Matching; Expansion; Consulting Industry
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  • March 2020 (Revised August 2020)
  • Case

Culture at Google

By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta
Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of... View Details
Keywords: Human Resources; Employee Relationship Management; Recruitment; Retention; Resignation and Termination; Labor; Working Conditions; Employment; Labor Unions; Wages; Law; Lawsuits and Litigation; Rights; Ethics; Values and Beliefs; Fairness; Organizations; Organizational Culture; Mission and Purpose; Social Psychology; Attitudes; Behavior; Conflict Management; Trust; Motivation and Incentives; Prejudice and Bias; Power and Influence; Information Technology; Internet and the Web; Information Infrastructure; Society; Social Issues; Culture; Civil Society or Community; Demographics; Diversity; Ethnicity; Gender; Race; Technology Industry; North and Central America; United States; California
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  • 15 Aug 2022
  • Book

University of the Future: Finding the Next World Leaders in Higher Ed

at least from its public institutions, China has shown an unmatched ambition to build more of the best, ‘world-class’ universities than anyone else. To this effort it has mobilized both state and private resources, and it has at hand more of the best View Details
Keywords: by Dina Gerdeman; Education
  • 16 Apr 2018
  • Research & Ideas

Can Consumers Be Saved From Their Misguided Decisions?

often fail. Why are consumers so blind? And why can’t scientists and public policy makers help them more effectively? A new study suggests that researchers are not diving deeply enough into root causes, consequently creating solutions, or interventions, that don’t... View Details
Keywords: by Rachel Layne; Consulting; Retail
  • January 2008
  • Article

How to Change the World

By: Howard H. Stevenson
Alan Wilson has a decision to make. The CEO of his company, Grepter, wants him to relocate to Zurich, where he can gain valuable experience for a rise to the top. Karl, his best friend, hopes to lure him to a hedge fund that promises big money fast. Shiori, an enticing... View Details
Keywords: Decision Choices and Conditions; Values and Beliefs; Compensation and Benefits; Personal Development and Career; Power and Influence
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  • 27 Sep 2021
  • Research & Ideas

Managers, Your Employees Don’t Want to Be Facebook ‘Friends’

Organizations and Human Resources at Université du Québec à Montréal; and Wharton doctoral candidate Serenity Lee. "Sharing information about one’s personal lifestyle and beliefs online with the wrong colleague may expose employees to... View Details
Keywords: by Rachel Kim Raczka
  • September 2024
  • Case

Xendit: Hiring for Growth

By: Jeffrey F. Rayport, Steve Castano, Quoc Anh Nguyen and Claire Wu
In 2019, Xendit, a growth-stage Southeast Asia (SEA) fintech venture based in Jakarta, was looking to hire a Head of Sales and Head of Product to lead its next phase of growth. Founded by Moses Lo and Tessa Wijaya, Xendit provided payment infrastructure, modeling... View Details
Keywords: Fintech; Financing and Loans; Entrepreneurship; Jobs and Positions; Sales; Product; Growth and Development; Selection and Staffing; Organizational Culture; Expansion; Financial Services Industry; Technology Industry; Southeast Asia; Indonesia; Philippines
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  • 09 Aug 2011
  • First Look

First Look: August 9

answers—and more often about asking the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your organization's effectiveness. In What to Ask the... View Details
Keywords: Sean Silverthorne
  • 21 Feb 2023
  • Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

notice and take action, according to the research, published September in Organizational Behavior and Human Decision Processes. The study could provide an incentive of its own for businesses looking to attract and retain talent amid a... View Details
Keywords: by Scott Van Voorhis
  • 17 Nov 2016
  • Op-Ed

What's Behind the Unexpected Trump Support from Women

higher education His stand on workplace deregulation raises concerns about continued protection of women’s (and men’s) human and civil rights A reshaped Supreme Court could roll back protections to the View Details
Keywords: by Laura Morgan Roberts and Robin Ely
  • Web

Events - Business History

Urban Expertise: Between Techno-bureaucratic Rule and the Right to the City in Twentieth-Century Mexico Matthew Vitz, UC San Diego Oct 29 29 Oct 2018 Business History Seminar Paris, City of Finance: Domesticating Investment in Nineteenth... View Details
  • Web

Winners & Runners-Up | New Venture Competition

Indonesians by providing alternative loans and helping them to build a credit history. Business Track, 2022 Coprata Chase Moyle (MBA 2022) Sonia Grego Brian Stoner Business Track Winner Reimagining how individuals can think about human... View Details
  • 25 Jul 2013
  • Research & Ideas

Why Unqualified Candidates Get Hired Anyway

information right in front of your eyes is not as helpful." Yet hope is not lost. Having identified the pervasive, often harmful effects of this universal error, the researchers' next steps will work toward formulating new methods of... View Details
Keywords: by Anna Secino; Education; Employment
  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

suppliers' production processes—whether it be their pollution emissions, the human rights of their workers, or the pay and safety conditions under which their workers operate. Wal-Mart's recent initiatives... View Details
Keywords: by Martha Lagace
  • 22 Dec 2008
  • Research & Ideas

10 Reasons to Design a Better Corporate Culture

organization consistently builds and reinforces such a culture, it creates a competitive edge that is hard to replicate. Excerpted with the permission of Harvard Business Press from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable... View Details
Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler
  • 31 May 2011
  • First Look

First Look: May 31

Chai, Kamen Bliznashki, and Courtney HylandHarvard Business School Case 611-057 Gordon Zong is trying to teach Chinese universities and research institutes how to do effective technology transfer and IP licensing, but he is trying to do it in an environment with weak... View Details
Keywords: Sean Silverthorne