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Show Results For
- All HBS Web
(587)
- People (4)
- News (238)
- Research (257)
- Events (4)
- Multimedia (9)
- Faculty Publications (158)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
is: job ownership: nature or nurture? What do you think? Original Column There’s an age-old question: “Does anyone ever take a rental car to the car wash?” For years, Bill Marriott instinctively has picked up trash as he walks through View Details
Keywords: by James Heskett
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
which was sourcing originals for its new hotel in Oakland, for example, and a florist who was staging a large-scale but short-term installation at Instagram’s headquarters. At first Giridharadas was simply hoping to build a better market... View Details
Keywords: Jen McFarland Flint
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
Taints Customer Service: Evidence from 6,000 Hotels A World of Difference: What Keeps Companies from Becoming More Inclusive Measuring the Perceived Liquidity of the Corporate Bond Market Feedback or ideas to share? Email the Working... View Details
- 19 May 2020
- News
Exploring the Economics of a Pandemic; Alumni Forums Draw Closer Online
April 29 aimed at helping members navigate the economic and health impacts of COVID-19 pandemic on the black community. The series kicked off with “How Black Businesses Can Survive Covid-19” and featured Rogers, and his daughter, entrepreneur and View Details
Keywords: Margie Kelley
- 01 Sep 2017
- News
A Jolt for the African Coffee Industry
guarantee a reliable base of customers during the workday, he says. In the stand-alone locations, Dozie is in the unusual position of teaching his customers to linger. “In Nigeria, people don’t have a lot of places to go outside of a restaurant or View Details
- 20 Oct 2014
- Research & Ideas
Users Love Ello, But What’s the Business Model?
Let's say you build an invitation-only social network for high net-worth individuals. American Express could probably do it for their platinum card members. If I'm a platinum card member, the kind of hotels and travel experiences I look... View Details
- 11 Dec 2006
- Research & Ideas
Fixing Price Tag Confusion
box, and the remote. Your breakfast-included hotel bill still features separate prices for bed and for breakfast. Partitioning should only be used by those sellers who want to sensitize people to a secondary benefit that might otherwise... View Details
- 02 Jun 2019
- News
A Data-Driven Approach to Gun Policy
Illustration by Decue Wu HBS professor Deepak Malhotra recalls the moment he learned about the mass shooting at Sandy Hook Elementary School in Newtown, Connecticut, a tragedy that took the lives of 20 first-graders and six staff members on December 14, 2012. “I had... View Details
- Web
Innovation and Renovation: Optimizing Product Line Architecture - Course Catalog
evolution within a given category, Module 4 looks at evolution of the company’s offering across product categories. Cases include Topgolf as it extends from its golf range/bar/entertainment complexes into related categories, e.g. golf simulators leased to View Details
- 27 Feb 2025
- Blog Post
IFC India 2025: HBS Visits Jindal Steel Works (JSW) Steel Dolvi Plant
market readiness for green steel. JSW Steel team dressed in all our gear at the Safety Experience Center Needless to say, when day four came, we were very excited to visit the JSW Dolvi steel plant. Getting there wasn’t trivial. At 7:40 AM, we left by bus from our... View Details
- 01 Jun 2020
- News
Meal Plan
care, management, and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care, management, and the View Details
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details
- Profile
Adam Kanner
modeled his concept on the travel and hospitality industries which employed dynamic pricing and relied on successful outlets like Priceline, Expedia and others to sell airline seats and hotel rooms in a manner that was not disruptive to... View Details
- 27 Oct 2020
- News
HBS Votes
Blau (MBA 2001), Baupost CEO Seth Klarman (MBA 1982), Standard Hotels CEO Amar Lalvani (MBA 2001), General Assembly CEO Lisa Lewin (MBA 2003), and Jeffrey C. Walker (MBA 1981), among other HBS graduates) who issued a statement supporting... View Details
- 16 Jan 2018
- News
Celebrating the Impact of Nonprofits
ceremony, held at the Oriental Hotel in Lagos on December 9. Nwogugu is the executive director of Junior Achievement Nigeria, a nonprofit economic education organization that prepares young people for a successful future. She brought JA... View Details
Keywords: Margie Kelley
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
every class since the first graduation in 1975 gathered with their families at Orlando's Dolphin Hotel in late October to observe the program's milestone with the first-ever OPM All-Class Reunion. OPM graduates from 17 countries attended... View Details
- 07 Sep 2021
- News
Alumni Perspective: The Morning After 9/11
a 15-minute drive from our campus. One of the hijackers had spent his last night at the Charles Hotel in Cambridge, a 13-minute walk from where we were sitting. “Today is obviously not an ordinary day,” she continued, battling mightily to... View Details
- 01 Aug 2002
- News
HBS Alumni Association Board of Directors: President's Report
relationships with corporate sponsors — they deserve our gratitude and good wishes. In the meantime, plans continue to take shape for the Shanghai conference in June 2003. The conference Web site (www.hbsshanghai2003.org) offers access to the conference schedule, View Details
- 15 Dec 2015
- First Look
December 15, 2015
https://cb.hbsp.harvard.edu/cbmp/product/316046-PDF-ENG Harvard Business School Case 216-012 Hotel Industry This note teaches the critical elements to understand the fundamentals of hotel investing,... View Details
Keywords: Carmen Nobel