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Publications

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Show Results For

  • All HBS Web  (587)
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    • News  (238)
    • Research  (257)
    • Events  (4)
    • Multimedia  (9)
  • Faculty Publications  (158)
← Page 23 of 587 Results →
  • 25 Aug 2003
  • Research & Ideas

Should You Sell Your Digital Privacy?

products. The points awarded by airline frequent flyer and hotel frequent guest programs, if redeemed, amount to discounts of 1 percent to 5 percent over the prices paid by non-subscribers. They also lose out on a variety of non-monetary... View Details
Keywords: by Manda Salls & Sean Silverthorne; Advertising
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

Airbnb on travelers, hosts, and hotels. The welfare gains from Airbnb are concentrated in locations (New York) and times (New Year’s Eve) when hotels are capacity constrained. This occurs because peer hosts are responsive to market... View Details
Keywords: Sean Silverthorne
  • 18 Nov 2009
  • HBS Case

Customer Feedback Not on elBulli’s Menu

of an elBulli hotel and a chain of reasonably priced restaurants called Fast Good. But what is the balance between leveraging the Adrià/elBulli brand and breaking its core meaning? In a classroom discussion of first-year Marketing... View Details
Keywords: by Julia Hanna; Food & Beverage
  • 01 Dec 2020
  • News

The Complete Package

school, she got a job in a hotel sales department and decided to defer her education. Two years later, Pfizer headhunted Chong. She didn’t know the number of chambers in the heart, she admitted during her interview with the pharmaceutical... View Details
Keywords: April White; entrepreneurship; sustainability; packaging; leadership; women; Manufacturing
  • 01 Dec 2001
  • News

Navigating Success in Volatile Times

participants to the Plaza Hotel in New York City. The 2001 program featured six panel discussions and five keynote addresses and provided a multidimensional exploration of the changing landscape for personal and professional development.... View Details
Keywords: Mary Ellen Gardner; Finance
  • 10 Dec 2013
  • First Look

First Look: December 10

evaluate Patron's alternatives: IPO the platform, seek a strategic investor, or sell the platform outright. Purchase this case: http://hbr.org/search/213069-PDF-ENG Harvard Business School Case 212-003 The Paris Opera Hotel Real estate... View Details
Keywords: Sean Silverthorne
  • 10 Mar 2021
  • News

Chasing the Silver Tsunami

via fax and phone, as nurses and patients struggled to find available and appropriate facilities and services. “It’s so obvious that if you live in a world where there are things like TripAdvisor and Yelp and Hotels.com, where you can find information and book View Details
Keywords: Lisa Scanlon Mogolov; illustration by Dan Page; Nursing and Residential Care Facilities; Health, Social Assistance
  • 01 Jun 2006
  • News

One-on-One with Tom Oreck

Boulder, Colorado. The building next door to our Long Beach plant is our call center. We shut that down and transferred that function to third-party centers in Phoenix and Denver. We also did a planned shutdown at the plant and moved certain critical components... View Details
Keywords: Roger Thompson; Clothing and Clothing Accessories Stores; Retail Trade
  • 01 Jun 2020
  • News

Keeping the Beat

coverage of the path ahead for education, health care, management, and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education,... View Details
Keywords: Motion Picture and Sound Recording Industries; Information
  • Blog

What's the Right Fit for You–An In-Person or Virtual Program?

people who might not be able to be away from work or home for two months. While executives in Asia might be concerned about how they will manage the time difference with Boston, it can actually be an advantage if you have sufficient accommodations. In my case, I stayed... View Details
  • 24 Oct 2017
  • First Look

First Look at New Research and Ideas, October 24, 2017

Partners and Great Wolf Resorts: Buying from a Highly Regarded Competitor The case examines the March 2015 Centerbridge Partners investment decision regarding whether to acquire Great Wolf Resorts, a North American family-oriented indoor water parks and View Details
Keywords: Sean Silverthorne
  • 01 Jun 2020
  • News

Inside Out

this way, in terms of years, it becomes obvious and intuitive that our indoor environment would have a disproportionate impact on our health. THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care,... View Details
Keywords: Dan Morrell; Corporate, Subsidiary, and Regional Managing Offices; Management
  • 01 Jun 2020
  • News

Post-Office

and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care, management, and the hotel... View Details
Keywords: Dan Morrell; Remote work; COVID-19; Management of Companies and Enterprises; Management
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
Keywords: by Jim Aisner; Retail
  • 01 Mar 2019
  • News

Case Study: Off to a Fine Art

which was sourcing originals for its new hotel in Oakland, for example, and a florist who was staging a large-scale but short-term installation at Instagram’s headquarters. At first Giridharadas was simply hoping to build a better market... View Details
Keywords: Jen McFarland Flint
  • 20 Jun 2016
  • Research & Ideas

When Predicting Other People's Preferences, You're Probably Wrong

bookseller might only recommend books that are similar to previous purchases. Or if someone “likes” a fancy Manhattan hotel on Facebook, her Facebook friends might not invite her on an overnight hike in the woods. Or, more seriously, a... View Details
Keywords: by Carmen Nobel; Retail
  • 11 Dec 2018
  • First Look

New Research and Ideas, December 11, 2018

attention to the importance of Chanel’s networks among the cultural elite and European high society. It explores how she embraced the rise of Anti-Semitism among many members of the upper class at that time. During World War II, Chanel lived in the Ritz View Details
Keywords: Dina Gerdeman
  • 01 Jun 2020
  • News

Effective Communication in the Age of Zoom

coverage of the path ahead for education, health care, management, and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education,... View Details
Keywords: Zoom
  • 01 Dec 2000
  • News

Latin America's Decade

been particularly active) is a major factor in this phenomenon. Gaston Azcarraga (MBA 1983) is chairman and CEO of Mexico City-based Grupo Posadas (www.posadas.com), the leading hotel company in Mexico with operations in Brazil,... View Details
Keywords: Garry Emmons and Julia Hanna; Latin America; research; infrastructure; Hospitality; Securities, Commodities, and Other Financial Investments; Finance; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Sep 2017
  • News

A Jolt for the African Coffee Industry

guarantee a reliable base of customers during the workday, he says. In the stand-alone locations, Dozie is in the unusual position of teaching his customers to linger. “In Nigeria, people don’t have a lot of places to go outside of a restaurant or View Details
Keywords: Sasha Issenberg; cafe; Cafe Neo; Food and Beverage Stores; Retail Trade
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