front line employees - Publications - Faculty & Research

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Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)

From Denial: Why Business... View Details

24 May 2017
News

Angie Hicks, MBA 2000

on the Angie’s List “campus”—a collection of buildings the company bought and renovated in Indianapolis— when an employee asks to take a selfie with her. While she has been the name and the face of the company since she cofounded it 22... View Details

Keywords: Susan Young

13 Mar 2005
Research & Ideas

Reinforcing Values: A Public Dressing Down

performance to improve, only to be bitterly disappointed. For some reason, the right things still don't happen. Why is change so hard? First of all, most people are reluctant to alter their habits. What worked in the past is good enough; in the absence of a dire... View Details

Keywords: by David A. Garvin & Michael A. Roberto

05 May 2003
Research & Ideas

Sharing the Responsibility of Corporate Governance

who?" Of course, the directors cannot and should not be overseeing the day-to-day affairs of the corporation. But the board can do its best to empower every employee to be ethical. Just as total quality management calls on managers... View Details

Keywords: by Carla Tishler

07 Jul 2023
Blog Post

Fostering Candor in Teams and Organizations

culture that impacts employee experience at an even deeper level, and can have a significant impact on the company’s bottom line, is psychological safety. WHAT IS PSYCHOLOGICAL SAFETY? In her book The Fearless Organization, Harvard... View Details

Keywords: All Industries

01 Dec 1997
News

Stacey Lawson (MBA '96)

illustrations of standard parts, such as valves, pumps, and gears. Today Lawson is the vice president of marketing at InPart, a company she cofounded upon graduating from HBS. InPart, now fifty employees strong, is creating a library of... View Details

01 Jun 1998
News

Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer

the boundaries in financial services, the two giants have challenged more conventional banking mergers in which organizations merely seek to grow larger while remaining banking concerns." Crozier also sees the current merger trend as beginning to divide the industry... View Details

Keywords: Eileen K. McCluskey

01 Mar 2018
News

Turning Point: One Step at a Time

work just as well. Luckily this meant I had plenty of places to hide. I found a tree a few hundred feet beyond the starting line and ducked for cover. Then I spritzed myself with water to ensure that I was appropriately sweaty and jogged... View Details

Keywords: Christina Wallace (MBA 2010)

01 Dec 2020
What Do You Think?

How Can We Get Companies to Invest More in Low-Wage Workers?

force of researchers at the Massachusetts Institute of Technology reminds us again how badly those on the front lines, particularly the men without four-year degrees who make up two-thirds of American workers, have done in relation to... View Details

Keywords: by James Heskett

01 Sep 2011
News

Coming Full Circle

impact on the success of employees and companies. “I came to the program on the late side, but I think I’ve found a set of research topics that thread the needle between relevance to real organizations and scholarly interest,” he... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services

01 Dec 2010
News

Ilene Lang

comes from headlines we’ve seen this year. The Economist ran a cover story on the supposed new majority standing of women in the professional workforce with a picture of Rosie the Riveter and the headline “We Did It!” The Atlantic published a feature along the same... View Details

Keywords: Julia Hanna; interview; News, Library, Internet, and Other Services; Information; Management, Scientific, and Technical Consulting Services; Professional Services

20 Nov 2019
News

Lifting Fallen Families

Scott Roth (MBA 1994) in the Black Hills of South Dakota as the pair discussed ways to help. What Kim wanted to do was build a foundation that would aid in funding the college educations of military children who had lost a parent in the View Details

Keywords: Maureen Harmon

07 Jan 2015
What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

Summing Up What Isn't Off Limits When it Comes to Transparency? The discussion of this month's column on corporate transparency to employees made it clear that we have reached a point at which disclosure of pay information in... View Details

Keywords: by James Heskett

09 Dec 2020
Blog Post

How to Create a Psychologically Safe Workplace

Another element of culture that impacts employee experience at an even deeper level, and can have a significant impact on the company’s bottom line, is psychological safety. WHAT IS PSYCHOLOGICAL SAFETY? In her book The Fearless... View Details

15 Dec 2024
News

Back at the Ranch

The summer training program at Bear Hug Cattle Company starts truly at square one. “The first day is about teaching the guys how to just be out here and not die,” says lead instructor Zach Aguilar, gazing out from under his broad-brimmed hat to the grassy rangelands of... View Details

Keywords: Jen McFarland Flint; photos by Adler and Vance Jacobs; Animal Production and Aquaculture; Agriculture

29 Aug 2017
Blog Post

3 Insights from My First Year at HBS

"Finding my own voice" came full circle when I was nominated by a professor to speak in front of about 1,000 people (my entire HBS class & faculty) in mid-May during our FIELD Global Immersion capstone. I spoke about working... View Details

25 Mar 2001
Research & Ideas

Who Wants to Be an Entrepreneur? [Part II]

Kristin S. Rhyne, MBA '99, would have loved to have the problems of reconciling employee priorities and juggling financial plans. Late last May, a year after incorporating Polished, she was still struggling to open its first unit. The... View Details

Keywords: by John S. Rosenberg

07 Mar 2005
Research & Ideas

The Rise of Innovation in Asia

in the U.S. may soon have as much to fear about losing their jobs to overseas competitors as call center employees do today. Executives debated "The Present and Future of Innovation in Asia" during the 2005 Asia Business... View Details

Keywords: by Sean Silverthorne

22 Sep 2015
News

Getting New Ideas off the Ground

if we would help him put a computer in the home of every employee worldwide. “We did that with Ford, and then the next day in the front page of the New York Times announced a similar deal with Delta Airlines... View Details

12 Mar 2012
Research & Ideas

Crowded at the Top: The Rise of the Functional Manager

number of administrative functional managers in the C-suite. One possible explanation is that prior to the onset of electronic communication, it would have been too costly for employees to communicate crucial local information from the... View Details

Keywords: by Carmen Nobel

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