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Financial Accounting Online Course | HBS Online

students. A few weeks into the course, accounting terminology came alive as I realized why accounting is the language of business. I can now talk confidently with clients and understand the business aspect of their problems. Gaurang... View Details

01 Nov 1999
Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

key was to prevent a prospect from feeling manipulated. "Avoid giving the impression to the merchant that you are trying to force him to buy.... No man likes to feel he is being sold." At the same time, it was important for the salesman to exude View Details

Keywords: by Walter A. Friedman

01 Mar 2024
News

Game On

capitalize on this tremendous trend. We’re willing to sacrifice some of the short-term benefits because in the long run I think we’ll win.” One hedge that gives them extra confidence as they chase down this ambitious plan, by the way, is... View Details

Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

01 Mar 2019
News

The Burden Legacy

incoming MBA Class of 2004 to restore confidence in America’s free enterprise system after public trust in business had been shaken by the Enron and WorldCom scandals. And in the wake of the global financial crisis, former Treasury... View Details

Keywords: Linda Kush

01 Jun 2022
Blog Post

Five Lessons From My First Year at HBS

protagonists to make critical decisions in the face of conflict, uncertainty, and ambiguity. There are some cases where I come to class extremely confident that my viewpoint is the only right one. In class, however, my stance swings like... View Details

18 Sep 2012
First Look

First Look: September 18

PublicationsSidetracked: Why Our Decisions Get Derailed and How We Can Stick to the Plan Authors:Francesca Gino Publication:Harvard Business Review Press, forthcoming Abstract You may not realize it but simple, irrelevant factors can have profound consequences on... View Details

Keywords: Sean Silverthorne

30 Nov 2021
In Practice

What's the Role of Business in Confronting Climate Change?

The 26th annual United Nations Climate Change Conference of the Parties, also known as COP26, ended with a hard-fought pact that called on businesses and governments to meet their climate change goals faster. The event followed an August report by the Intergovernmental... View Details

Keywords: by Lynn Schenk and Dina Gerdeman

24 Jan 2023
Blog Post

Dispelling Myths About HBS Through My Summer Venture in Management Program Experience

SVMP cohort led me to embrace my differences and speak confidently (and humbly) about my accomplishments. Through discussion groups and networking sessions, I formed close bonds with members of my cohort, bonds which have persisted beyond... View Details

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

to think there's more than just an accident happening here," Huckman remarks. "Now that you suspect this, how do you react as a manager? How do you restore confidence among your customers?" Neeleman apologized publicly to... View Details

Keywords: by Julia Hanna; Air Transportation

10 Aug 2023
News

Kraft’s Foundation to Combat Antisemitism Appoints Alumna as President

The Foundation to Combat Antisemitism (FCAS) recently announced that Tara Levine (MBA 2001) will serve as its first president. Founded in 2019 by Robert Kraft (MBA 1965), chairman and CEO of the Kraft Group, FCAS addresses the rise in antisemitism in the United States... View Details

06 Jun 2018
Research & Ideas

Cut Salaries or Cut People? The Best Way to Survive a Downturn

can vote with your feet” Another factor: Employees at call centers like the one observed in the study do not require much specialized knowledge; the best sales staff simply seemed to know the details of what they were selling better, Stanton says. They also had the... View Details

Keywords: by Rachel Layne

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

make raising restaurant employee wages nearly impossible absent increased menu prices, which customers hard hit by the crisis are likely to reject. "The most important thing we are all facing is really the confidence and comfort that... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

wasted his opportunity to address data privacy issues; instead, he is inviting government regulators to do it for him. As a result, Facebook’s employees lack direction for using this crisis to rebuild confidence with 2 billion users. #6:... View Details

Keywords: by Bill George; Technology; Food & Beverage

16 Jun 2021
HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

including the massive infusion of liquidity and confidence into capital markets that took place under the Federal Reserve’s and US government’s various COVID-relief programs, a belief in the long-term growth prospects of the cruise... View Details

Keywords: by Michael Blanding; Travel

30 Aug 2023
Blog Post

I’m From the South and Going Back: Why HBS Was the Best School for Me

here. Fast forward two years and I find myself on the Baker lawn with my diploma in hand. At the close of my two-year journey at HBS, I can confidently say that not only did I belong, but that this was the best school for me. I'd like to... View Details

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

When an algorithm recommends ways to improve business outcomes, do employees trust it? Conventional wisdom suggests that understanding the inner workings of artificial intelligence (AI) can raise confidence in such programs. Yet, new... View Details

Keywords: by Rachel Layne

Article

Values, Purpose, Meaning, and Expectations: Why Culture and Context Matter

By: Rosabeth M. Kanter

The "rational person" standard, based on assumptions of economic self-interest, has long prevailed in legal reasoning. But understanding of decision making, behavioral choices, and possibilities for action must be enlarged to include a variety of factors that give... View Details

Keywords: Standards; Interests; Decision Making; Behavior; Value; Groups and Teams; Performance Expectations; Organizational Culture; Leadership; Business Cycles; Forecasting and Prediction; Motivation and Incentives

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Course Development

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done. Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details

13 Mar 2023
Op-Ed

How Leaders Should Leave

express your confidence in their ability to take it to the next level. I recommend leaving the group meeting of your direct reports a few minutes early and suggesting they continue the conversation among themselves. By doing so, you are... View Details

Keywords: by John Quelch

Trust

Entrepreneurial ventures often fail in the developing world because of the lack of something taken for granted in the developed world: trust. Over centuries, the developed world has built customs and institutions such as enforceable contracts, an impartial legal... View Details

Publications