confidence - Publications - Faculty & Research

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

to think there's more than just an accident happening here," Huckman remarks. "Now that you suspect this, how do you react as a manager? How do you restore confidence among your customers?" Neeleman apologized publicly to... View Details

Keywords: by Julia Hanna; Air Transportation

10 Aug 2023
News

Kraft’s Foundation to Combat Antisemitism Appoints Alumna as President

the sidelines to join the conversation and speak on behalf of our shared humanity and commonalities.” In the announcement of Levine’s appointment, Kraft noted her commitment to the organization’s mission and said: “With her skills, experience, and passion for our... View Details

13 Mar 2023
Op-Ed

How Leaders Should Leave

express your confidence in their ability to take it to the next level. I recommend leaving the group meeting of your direct reports a few minutes early and suggesting they continue the conversation among themselves. By doing so, you are... View Details

Keywords: by John Quelch

Article

Values, Purpose, Meaning, and Expectations: Why Culture and Context Matter

By: Rosabeth M. Kanter

The "rational person" standard, based on assumptions of economic self-interest, has long prevailed in legal reasoning. But understanding of decision making, behavioral choices, and possibilities for action must be enlarged to include a variety of factors that give... View Details

Keywords: Standards; Interests; Decision Making; Behavior; Value; Groups and Teams; Performance Expectations; Organizational Culture; Leadership; Business Cycles; Forecasting and Prediction; Motivation and Incentives

Citation

Find at Harvard

30 Nov 2021
In Practice

What's the Role of Business in Confronting Climate Change?

The 26th annual United Nations Climate Change Conference of the Parties, also known as COP26, ended with a hard-fought pact that called on businesses and governments to meet their climate change goals faster. The event followed an August report by the Intergovernmental... View Details

Keywords: by Lynn Schenk and Dina Gerdeman

Person Page

Course Development

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done. Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details

01 Jun 2022
Blog Post

Five Lessons From My First Year at HBS

protagonists to make critical decisions in the face of conflict, uncertainty, and ambiguity. There are some cases where I come to class extremely confident that my viewpoint is the only right one. In class, however, my stance swings like... View Details

24 Jan 2023
Blog Post

Dispelling Myths About HBS Through My Summer Venture in Management Program Experience

SVMP cohort led me to embrace my differences and speak confidently (and humbly) about my accomplishments. Through discussion groups and networking sessions, I formed close bonds with members of my cohort, bonds which have persisted beyond... View Details

05 Dec 2018
Research & Ideas

Why Managers Should Reveal Their Failures

“authentic pride” and came across as confident rather than arrogant. They also got the impression that this entrepreneur put a lot of effort into overcoming obstacles, and that made them feel less malicious envy and more “benign envy.”... View Details

Keywords: by Dina Gerdeman

20 Sep 2010
Research & Ideas

Power Posing: Fake It Until You Make It

desk while talking to a colleague. "I'm not saying it's fair, but there is a different range for women versus men," says Cuddy, who also teaches several HBS Executive Education programs. Female managers seem to have an intuition about the need to communicate... View Details

Keywords: by Julia Hanna

18 Sep 2012
First Look

First Look: September 18

PublicationsSidetracked: Why Our Decisions Get Derailed and How We Can Stick to the Plan Authors:Francesca Gino Publication:Harvard Business Review Press, forthcoming Abstract You may not realize it but simple, irrelevant factors can have profound consequences on... View Details

Keywords: Sean Silverthorne

01 Mar 2024
News

Game On

It’s raining in Sarasota. And not a light sprinkle but a proper, Florida drenching, so the outdoor courts at the Pickleball Club’s Lakewood Ranch location are deserted. Inside is a different story. Most of the 12 courts are in play. With four people to a court, all... View Details

Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

Web

Financial Accounting Online Course | HBS Online

Planning Engineer at Rio Tinto Prepare for the MBA classroom with the program Harvard Business School offers to incoming students. A few weeks into the course, accounting terminology came alive as I realized why accounting is the language of business. I can now talk... View Details

06 Jun 2018
Research & Ideas

Cut Salaries or Cut People? The Best Way to Survive a Downturn

can vote with your feet” Another factor: Employees at call centers like the one observed in the study do not require much specialized knowledge; the best sales staff simply seemed to know the details of what they were selling better, Stanton says. They also had the... View Details

Keywords: by Rachel Layne

30 Aug 2023
Blog Post

I’m From the South and Going Back: Why HBS Was the Best School for Me

here. Fast forward two years and I find myself on the Baker lawn with my diploma in hand. At the close of my two-year journey at HBS, I can confidently say that not only did I belong, but that this was the best school for me. I'd like to... View Details

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

wasted his opportunity to address data privacy issues; instead, he is inviting government regulators to do it for him. As a result, Facebook’s employees lack direction for using this crisis to rebuild confidence with 2 billion users. #6:... View Details

Keywords: by Bill George; Technology; Food & Beverage

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

make raising restaurant employee wages nearly impossible absent increased menu prices, which customers hard hit by the crisis are likely to reject. "The most important thing we are all facing is really the confidence and comfort that... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

05 Mar 2009
What Do You Think?

How Frank or Deceptive Should Leaders Be?

around a plan to move forward and communicate his confidence in the plan ." Terri Bonar-Stewart suggested to leaders that they, "Lay out the facts, ask for employees' help (they have been waiting for you to ask), use humor (you... View Details

Keywords: by Jim Heskett

16 Jun 2021
HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

including the massive infusion of liquidity and confidence into capital markets that took place under the Federal Reserve’s and US government’s various COVID-relief programs, a belief in the long-term growth prospects of the cruise... View Details

Keywords: by Michael Blanding; Travel

01 Mar 2019
News

The Burden Legacy

incoming MBA Class of 2004 to restore confidence in America’s free enterprise system after public trust in business had been shaken by the Enron and WorldCom scandals. And in the wake of the global financial crisis, former Treasury... View Details

Keywords: Linda Kush

Publications