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(616)
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- News (217)
- Research (300)
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- Multimedia (28)
- Faculty Publications (196)
Show Results For
- All HBS Web
(616)
- People (1)
- News (217)
- Research (300)
- Events (1)
- Multimedia (28)
- Faculty Publications (196)
- February 2025
- Module Note
Reinvention Module Note for Instructors
By: Ryan Raffaelli
Raffaelli, Ryan. "Reinvention Module Note for Instructors." Harvard Business School Module Note 425-062, February 2025.
- February 2025
- Supplement
Boston Ballet Video Supplement
By: Ryan Raffaelli
Video Supplement for HBS Case No. 420-005 View Details
Raffaelli, Ryan. "Boston Ballet Video Supplement." Harvard Business School Multimedia/Video Supplement 425-719, February 2025.
- January 2025
- Supplement
Wendell Weeks at Corning Inc.
By: Ryan Raffaelli
Keywords: Innovation and Invention; Innovation Strategy; Technological Innovation; Disruptive Innovation; Information Technology; Leadership; Health Pandemics; Technology Industry; United States; New York (city, NY)
Raffaelli, Ryan. "Wendell Weeks at Corning Inc." Harvard Business School Multimedia/Video Supplement 425-711, January 2025.
- January 2018
- Teaching Note
Jean-Claude Biver (A) and (B): The Reemergence of the Swiss Watch Industry
By: Ryan Raffaelli
Teaching Note for HBS No. 415-031 and 415-032. View Details
- 2017
- Other Teaching and Training Material
Organizational Behavior Reading: Leading Organizational Change (Teaching Note)
By: Ryan Raffaelli
Raffaelli, Ryan. "Organizational Behavior Reading: Leading Organizational Change (Teaching Note)." Core Curriculum Readings Series. Boston, MA: Harvard Business Publishing 8325, 2017.
- 19 Oct 2023
- News
At Van Cleef & Arpels, Going Into ‘Unknown Territories’
- 26 Feb 2023
- News
Where Did All These Bookstores Come From?
- February 2025
- Supplement
Kwame Spearman at Tattered Cover
By: Ryan Raffaelli
Keywords: Retail; Leadership; Leading Change; Competitive Strategy; Personal Development and Career; Publishing Industry; Retail Industry; United States
Raffaelli, Ryan. "Kwame Spearman at Tattered Cover." Harvard Business School Multimedia/Video Supplement 425-716, February 2025.
- September 2020
- Case
The Reinvention of Kodak (A) Multimedia Case
By: Ryan Raffaelli
This case includes links to case supplement videos for students to view with the written case before class, and also supplement videos for faculty to use exclusively during class. View Details
Keywords: CEO; Leadership; Asset Management; Transformation; Organizational Change and Adaptation; Competitive Strategy
Raffaelli, Ryan. "The Reinvention of Kodak (A) Multimedia Case." Harvard Business School Multimedia/Video Case 421-704, September 2020.
- 12 Sep 2014
- News
Why the Apple Watch Is a Gift to the Swiss Watch Industry
- 12 Sep 2014
- News
Why the Apple Watch Is a Gift to the Swiss Watch Industry
- 12 Jun 2014
- News
Ein fall für Harvard
- 28 Oct 2024
- News
Why Some Retail Has Been Resilient Against Amazon
- 18 Sep 2024
- News
Three Traps When Reinventing Your Company
- 06 Sep 2022
- News
Reinventing an Iconic Independent Bookstore
- March 2021
- Article
Last Place Aversion in Queues
By: Ryan W. Buell
This paper documents the effects of last place aversion in queues and its implications for customer experiences and behaviors as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online studies in which... View Details
Keywords: Behavioral Operations; Queues; Reference Effects; Last Place Aversion; Transparency; Customers; Behavior; Satisfaction; Service Operations
Buell, Ryan W. "Last Place Aversion in Queues." Management Science 67, no. 3 (March 2021): 1430–1452.
- Fall 2016
- Article
How Do Customers Respond to Increased Service Quality Competition?
When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets in which a nationwide... View Details
Keywords: Service Quality Competition; Retail Banks; Empirical Operations; Retention; Service Operations; Quality; Competition; Banking Industry; United States
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "How Do Customers Respond to Increased Service Quality Competition?" Manufacturing & Service Operations Management 18, no. 4 (Fall 2016): 585–607.
- June 2021
- Article
From Predictions to Prescriptions: A Data-driven Response to COVID-19
By: Dimitris Bertsimas, Léonard Boussioux, Ryan Cory-Wright, Arthur Delarue, Vassilis Digalakis Jr, Alexander Jacquillat, Driss Lahlou Kitane, Galit Lukin, Michael Lingzhi Li, Luca Mingardi, Omid Nohadani, Agni Orfanoudaki, Theodore Papalexopoulos, Ivan Paskov, Jean Pauphilet, Omar Skali Lami, Bartolomeo Stellato, Hamza Tazi Bouardi, Kimberly Villalobos Carballo, Holly Wiberg and Cynthia Zeng
The COVID-19 pandemic has created unprecedented challenges worldwide. Strained healthcare providers make difficult decisions on patient triage, treatment and care management on a daily basis. Policy makers have imposed social distancing measures to slow the disease, at... View Details
Keywords: COVID-19; Health Pandemics; AI and Machine Learning; Forecasting and Prediction; Analytics and Data Science
Bertsimas, Dimitris, Léonard Boussioux, Ryan Cory-Wright, Arthur Delarue, Vassilis Digalakis Jr, Alexander Jacquillat, Driss Lahlou Kitane, Galit Lukin, Michael Lingzhi Li, Luca Mingardi, Omid Nohadani, Agni Orfanoudaki, Theodore Papalexopoulos, Ivan Paskov, Jean Pauphilet, Omar Skali Lami, Bartolomeo Stellato, Hamza Tazi Bouardi, Kimberly Villalobos Carballo, Holly Wiberg, and Cynthia Zeng. "From Predictions to Prescriptions: A Data-driven Response to COVID-19." Health Care Management Science 24, no. 2 (June 2021): 253–272.
- 09 Feb 2016
- First Look
February 9, 2016
entrepreneurship in organizational sectors. Prior research suggests that firm foundings are driven by collective patterns of activity—that is, by patterns of prior foundings—including support from related... View Details
Keywords: Sean Silverthorne