by John Kotter - Publications - Faculty & Research

10 Oct 2018
Research & Ideas

The Legacy of Boaty McBoatface: Beware of Customers Who Vote

Brierley Professor of Business Administration. “But even when firms never guarantee that consumers will choose the winner, consumers infer an implicit contract and are upset when that contract is violated.” Norton and John examine the... View Details

Keywords: by Michael Blanding; Advertising

09 May 2018
Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

are hospitalized, and 3,000 die due to foodborne illnesses, according to the Center for Disease Control and Prevention. The research is detailed in the paper “How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections,” co-written View Details

Keywords: by Carmen Nobel; Food & Beverage; Service

26 May 2023
Blog Post

Bringing Space Tech Back to Earth

shock-absorbing rubber in astronaut helmets. Kate Sweeney has always been fascinated by how space technology can be used to improve people’s lives back on Earth. Sweeney, who is about to complete her M.S./M.B.A., offered jointly View Details

15 May 2017
Sharpening Your Skills

The Promises and Limitations of Big Data

scattered everywhere. John Quelch discusses approaches to integrate patient data so that medical professionals and patients can make better decisions. Related Research Papers How the Water Industry Learned to Embrace Data Most current... View Details

Keywords: by Sean Silverthorne; Financial Services; Utilities; Public Administration; Health

12 Oct 1999
Research & Ideas

It Came in the First Ships: Capitalism in America

years, and on into the nineteenth century, everything seemed up for grabs in the new country. Vast, apparently unlimited tracts of land were given away by the government or sold at irresistibly low prices. To get the best land, neither... View Details

Keywords: by Thomas K. McCraw

23 Jul 2024
Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

point—comes too late to have a meaningful impact on people's lives.” “We're not saying that medical debt doesn't matter,” says Harvard Business School Assistant Professor Raymond Kluender, the study’s lead author, noting researchers were surprised View Details

Keywords: by Rachel Layne; Health

02 Apr 2001
Research & Ideas

What Makes a Good Leader?

competitors would be all over them, and employees would be jumping ship. But even if you can't be absolutely open with everyone, leaders have to confront their companies' problems and, of course, share them with top management." John... View Details

Keywords: by Deborah Blagg & Susan Young

03 May 2004
What Do You Think?

How Much Is Enough?

for another. What advice do respondents have for those facing these challenges? John Cockerill suggested that "looking forward to the future is the motivation for the present... Just remember where you came from. Be realistic about... View Details

Keywords: by James Heskett

18 Feb 2021
Video

Accept Your Broken Pieces to Make a Difference

01 Jun 2007
What Do You Think?

How Should Pay Be Linked to Performance?

for shareholders. However, there is a sense, expressed by John Ippolito, that there is a lack of perception in boards of directors of "what constitutes 'creating value' in the enterprise many boards are... View Details

Keywords: by Jim Heskett

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

Policy,” in which University of Michigan Professor Andrew J. Hoffman wrote, “One of the reasons (among many) that the public discourse on critical scientific issues of our day has become so confused is that too many academics, according to a 2014 study View Details

Keywords: by Carmen Nobel; Education

30 Jun 2021
In Practice

The Harvard Business School Faculty Summer Reader 2021

What’s on HBS faculty members’ reading list for summer 2021? Which books are most meaningful to them and why? Below, faculty share their top picks, ranging from biographies and memoirs to their colleagues’ latest works. Julia Austin: Social justice and the Obamas I... View Details

Keywords: by Kathryn Haviland

18 Apr 2012
Research & Ideas

HBS Cases: Who Controls Water?

must grow crops even as the available water supply to his operation is curtailed by drought conditions, court decisions, and quotas imposed by government agencies. The case examines how water, a basic... View Details

Keywords: by Maggie Starvish; Agriculture & Agribusiness

29 May 2006
What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

Respondents to this month's column appeared to be about equally divided on these issues. John Inman commented, "I sometimes feel that we are racing to the bottom to provide products and services at ever lower pricing without... View Details

Keywords: by James Heskett; Service

06 Feb 2013
What Do You Think?

Is ‘Conscious Capitalism’ an Antidote to Income Inequality?

organizations practice it, as evidenced by macroeconomic trends? Is the basic premise even correct, given evidence from Europe, where less inequality prevails alongside slow growth? What do you think? To Read More : Don Delves, The Pay... View Details

Keywords: by James Heskett

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

Professor of Business Administration. Tip: Use COVID-19 as a time to reflect Make time for introspection. The coronavirus represents a historic inflection point that is likely to forever change us, as did the assassination of President View Details

Keywords: by Sean Silverthorne

25 Feb 2002
Research & Ideas

The Country Effect: Does Location Matter?

collaborator John U. Farley have studied the impact of corporate culture and national culture on global marketing strategy. A few years ago they looked at the role played by these key organizational factors... View Details