Publications

Educators

October 1987 (Revised March 1991)
Case

Colgate-Palmolive (A): Company In Transition

Keywords: Organizational Change and Adaptation; Transition; Consumer Products Industry

October 1986 (Revised September 1987)
Background Note

Start-up and Entrepreneurship

October 1986 (Revised October 1987)
Supplement

Sepratech Corp. (C)

April 1986 (Revised April 1987)
Teaching Note

CompuServe (B), (C), (D), and (E), Teaching Note

October 1985 (Revised November 1986)
Supplement

CompuServe (D)

Describes events and raises issues subsequent to Charlie McCall's acceptance of the job as CEO at CompuServe. View Details

Keywords: Management Teams; Problems and Challenges; Information Technology Industry

October 1985 (Revised February 1986)
Supplement

CompuServe (A1)

This addendum to CompuServe (A) describes how resources were allocated. View Details

Keywords: Resource Allocation; Information Technology Industry

September 1985 (Revised October 1989)
Case

CompuServe (A)

Keywords: Internet and the Web; Information Technology; Information Technology Industry; Communications Industry

24 Jun 2014
First Look

First Look: June 24

http://ukcatalogue.oup.com/product/9780198704072.do August 2013 Journal of Service Management Notes from the Search for Deep Indicators in Services By: Heskett, James L. Abstract—Much of the research in the... View Details

Keywords: Sean Silverthorne

Research Summary

Social Entrepreneurship

This project is centered around an analysis of data and experiences of 31 executive directors of not-for-profit organizations who completed the Denali Initiative on social entrepreneurship, of which I was volunteer faculty chairperson, between 1999 and 2002. The... View Details

February 2001
Case

PlanetFeedback: The Voice of One ... The Power of Many (A)

The management of PlanetFeedback in proposes a merger with Intelliseek. Their goal is to create a comprehensive C2B and B2B business focused on the generation and analysis for business clients of consumer feedback data via the Internet, Planet Feedback's board of... View Details

Keywords: Mergers and Acquisitions; Decisions; Information Management; Analytics and Data Science; Business Strategy; Internet and the Web; Information Technology Industry

Educators

February 1999 (Revised April 1999)
Teaching Note

GE: We bring good things to life (A) and (B)TN

Teaching Note for (9-899-162) and (9-899-163). View Details

July 1991
Supplement

Girl Scouts of the U.S.A. (A), Video

June 1988
Supplement

General Electric Co.: Jack Welch Question and Answer Session, October 28, 1987, Video

Jack Welch updates an MBA class on events which have taken place since 1984. Answers questions about his job and the task of leading a global company. View Details

Keywords: Management Teams; Leadership; Globalized Firms and Management

August 1985
Supplement

Benetton Factory Tour--Ponzano, Italy, Video

Shows the flow of products through Benetton's Ponzano factory, including its use of subcontractors. Includes information about Benetton's manufacturing, logistics, and retailing strategies. View Details

Keywords: Factories, Labs, and Plants; Logistics; Product; Production; Strategy; Italy

November 1992
Background Note

Note on Service Mapping

Illustrates a simple technique for diagramming operations flows in service companies. Can be used to help structure analysis and discussion of cases involving sequenced operations. View Details

Keywords: Management Analysis, Tools, and Techniques; Operations; Business Processes; Organizational Structure; Service Industry

Educators