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  • Article

When the Thought Doesn’t Count: The Dynamics of Unhelpful Help in Creative Organizations

By: Colin Fisher, Julianna Pillemer and Teresa Amabile
We’ve all been there. You ask a colleague for help with something, maybe a tricky research design or a difficult student. They agree to help, but their assistance misses its mark. You wonder what happened and, if you turn to existing research and theory, you don’t find... View Details
Keywords: Helping; Organizational Culture
Related

    Operational Transparency

    Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the... View Details

      Monique Burns Thompson

      Monique Burns Thompson is an accomplished social entrepreneur who returns to HBS (class of 1993) and brings her twenty years of successful start-up and organizational leadership experience to her research and teaching at HBS.  She has led as a co-founder, President,... View Details

      • 25 Jul 2005
      • Research & Ideas

      An Organization Your Customers Understand

      to solve the organization structure problem. The solution will be derived through analysis of the first of our four Cs: customer definition. Using an "outside-in" approach, we will start by designing units that View Details
      Keywords: by Robert Simons
      • Program

      Program for Leadership Development

      step toward becoming a member of the global HBS alumni community Who Should Attend PLD is designed for executives preparing for career growth who want to expand their hard and soft skills and refine their personal leadership style to... View Details
      • 29 Jul 2021
      • Blog Post

      Exploring the Intersection of Business & Health Care: Summer Fellow Derek Soled (MD/MBA 2022)

      designing interventions to increase vaccination levels for specific populations. I am helping reach vulnerable groups such as older immigrant adults, incarcerated adults, and home health workers, using focus groups and other market... View Details
      • 05 Nov 2013
      • First Look

      First Look: November 5

      first comprehensive and systematic findings on supply-chain auditing practices, our study also suggests strategies for designing private regulatory regimes that will more effectively detect and prevent corporate wrongdoing. Download View Details
      Keywords: Sean Silverthorne

        Sara McKinley Torti

        Sara Torti is a senior product and operating executive who has focused extensively on creating and scaling technology-based businesses that require a combination of detailed execution, business insight and technical acumen. She has grown products... View Details

        • 2017
        • Working Paper

        Deep Help in Complex Project Work: Guiding and Path-Clearing Across Difficult Terrain

        By: Colin M. Fisher, Julianna Pillemer and Teresa M. Amabile
        How do teams working on complex projects get the help they need? Our qualitative investigation of the help provided to project teams at a prominent design firm revealed two distinct helping processes, both characterized by deep, sustained engagement that far exceeds... View Details
        Keywords: Helping; Rhythm; Prosocial Behavior; External Team Leadership; Social Construction; Time; Qualitative Methods; Field Research; Groups and Teams; Projects; Behavior; Social and Collaborative Networks
        Related

          Andy Wu

          Andy Wu is the Arjun and Minoo Melwani Family Associate Professor of Business Administration in the Strategy Unit at Harvard Business School, where he teaches in the MBA and Executive Education programs. He researches, teaches, and advises managers... View Details

          Keywords: software; e-commerce industry; venture capital industry; biotechnology; video games
          • 03 Jun 2019
          • Blog Post

          9 Lessons from the Class of 2019

          The Harvard Business School MBA faculty and staff are dedicated to providing students with a global education in leadership to fulfill HBS’ mission of educating leaders who make a difference in the world. From designing courses to... View Details

            Suraj Srinivasan

            Suraj Srinivasan is the Philip J. Stomberg Professor of Business Administration, a member of the Accounting and Management faculty unit, and chair of the View Details

            Keywords: accounting industry; financial services

              Jill J. Avery

              Dr. Jill Avery is a Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the marketing unit at Harvard Business School. She is a respected authority on branding and brand management, customer relationship... View Details

              Keywords: consumer products; arts; advertising; automobiles; retailing; fashion; hotels ＆ motels; food; beverage

                Ranjay Gulati

                Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor of Business Administration and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. His pathbreaking research, which focuses on unlocking organizational and unleashing... View Details

                Keywords: biotechnology; computer; financial services; industrial goods; information technology industry; pharmaceuticals; professional services; retailing
                • Program

                Advanced Management Program

                responsibilities, the Advanced Management Program is designed to bring about a full-scale change that empowers executives to create and renew competitive advantage for their organizations. Three highly integrated modules are presented... View Details
                • August 2009 (Revised August 2009)
                • Case

                Swire Beverages: Implementing CSR in China

                By: Christopher Marquis, G.A. Donovan and YiKwan Chu
                Swire Beverage, the largest Coca-Cola bottler in China, recently created a corporate social responsibility (CSR) organization to oversee environmental, community, health and safety initiatives at the companies' nine bottling plants in China. The case considers... View Details
                Keywords: Brands and Branding; Corporate Social Responsibility and Impact; Organizational Design; Business and Stakeholder Relations; Partners and Partnerships; Non-Governmental Organizations; Food and Beverage Industry; China
                Related
                • March 2022 (Revised May 2022)
                • Case

                Winning Business at Russell Reynolds (A)

                By: Ethan Bernstein and Cara Mazzucco
                In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details
                Keywords: Compensation; Collaboration; Executive Search Firms; Consulting Firms; Compensation and Benefits; Restructuring; Human Resources; Human Capital; Management Practices and Processes; Organizational Culture; Organizational Change and Adaptation; Social and Collaborative Networks; Recruitment; Selection and Staffing; Talent and Talent Management; Consulting Industry; Employment Industry; Asia; Europe; Latin America; Middle East; North and Central America; South America; Oceania
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                • 16 Sep 2019
                • Research & Ideas

                Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making

                List, an annual compilation of promising scripts recommended by anonymous Hollywood insiders. In a new working paper, Judgement Aggregation in Creative Production: Evidence from the Movie Industry, Luo and her two co-authors—Jeffrey... View Details
                Keywords: by Michael Blanding; Motion Pictures & Video

                  When the Thought Doesn’t Count: The Dynamics of Unhelpful Help in Creative Organizations

                  We’ve all been there. You ask a colleague for help with something, maybe a tricky research design or a difficult student. They agree to help, but their assistance misses its mark. You wonder what happened and, if you turn to existing research and theory, you... View Details
                  • 14 Jul 2020
                  • Research & Ideas

                  Restarting Under Uncertainty: Managerial Experiences from Around the World

                  proactively reduce the uncertainty for themselves and their ecosystems by preempting the effects of COVID-19 even before contagion arrived in their countries. Faced with the emergence of conflicting safety protocols across the regions where they operated, companies... View Details
                  Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa