Publications

1982
Chapter

The Social Psychology of Organizations

By: R. M. Kanter and M. G. Cox

Keywords: Social Psychology; Organizations

March 1999
Article

Practices for Managing Information Flows Within Organizations

By: Joel Demski, Tracy Lewis, Dennis Yao and Huseyin Yildirim

Firm organization determines how coworkers communicate and how information flows within the firm. Banking, accounting, consulting, and legal firms process proprietary information which their clients wish to protect. The firm's ability to safeguard and manage... View Details

Keywords: Information Management; Management Practices and Processes; Safety; Governance Controls; Customer Focus and Relationships

1997
Book

Finding Time: How Corporations, Individuals, and Families Can Benefit from New Work Practices

By: Leslie Perlow

Why do Americans work so hard? Are the long hours spent at work really necessary to increase organizational productivity? Perlow documents the work life of employees who assume that for their own success and the success of their organization they must put in extended... View Details

Keywords: Time Management; Working Conditions; Work-Life Balance; Performance Productivity

April 2020 (Revised February 2023)
Supplement

GitLab and the Future of All-Remote Work (B)

By: Prithwiraj Choudhury and Emma Salomon

Supplements the (A) case. View Details

September 1998 (Revised December 1998)
Case

Palm Computing: The Pilot Organizer

Palm Computing appears to be the first to have gotten it "right" in the PDA (personal digital assistant) market. Palm Computing has designed a radically new product which will appeal to certain market segments. However, it is unclear how Palm Computing will fare... View Details

Keywords: Technological Innovation; Competition; Product Launch; Electronics Industry

Educators

January 2018 (Revised February 2025)
Teaching Note

Collage.com: Scaling a Distributed Organization

By: Christopher Stanton and Shikhar Ghosh

Teaching Note for HBS No. 817-038. View Details

Keywords: Internet and the Web; Organizational Structure; Competitive Strategy; Employees; Business Startups; Growth and Development Strategy

April 2008
Class Lecture

Can Complex Organizations Learn? (FSS)

By: Amy C. Edmondson

Keywords: Organizational Change and Adaptation

1988
Chapter

Managing Change in Innovative Organizations

By: R. M. Kanter

Keywords: Change Management; Innovation and Management; Organizational Change and Adaptation

8 Aug 2004
Conference Presentation

Self-discovery through Journaling in Organizations

By: Teresa M. Amabile and Steve J. Kramer

Keywords: Identity; Social Psychology; Organizations

2017
Working Paper

Empowering Bureaucracy: Achieving Non-Hierarchical Control and Employee Autonomy Through Dynamic Formal Roles

By: Michael Lee

Hierarchy and formal structure are conventionally viewed as two tightly coupled dimensions of organization design. As organizations move from more hierarchical to less hierarchical authority structures, they also tend to reduce formal structure. However, organic... View Details

Keywords: Organization Design; Autonomy; Decentralization; Self-Managed Organizations; Formalization; Roles; Organizational Design; Organizational Structure; Management Systems

November 2018 (Revised May 2019)
Case

California Closets: Organizing the Customer Experience

By: Boris Groysberg and Annelena Lobb

California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to... View Details

Keywords: Net Promoter Score; Customer Relationship Management; Customer Satisfaction; Customers; Acquisition; Demographics; Strategy

Educators

October 1999
Article

Toward an Ethics of Organizations

By: Joshua D. Margolis and Robert A. Phillips

Keywords: Ethics; Organizations

12 Nov 2009
Working Paper Summaries

Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work

Keywords: by Tsedal Neeley, Pamela J. Hinds & Catherine Durnell Cramton

1977
Book

Studies in Canadian Industrial Organization

By: R. E. Caves, M. E. Porter, A. M. Spence and J. T. Scott

Keywords: Industry Structures; Canada

October 2010 (Revised August 2012)
Supplement

Harvest: Organic Waste Recycling with Energy Recovery (B)

By: Deishin Lee, Baris Ata and Mustafa H. Tongarlak

This case describes the waste management industry and a clean technology solution for landfill diversion and renewable energy production. The (A) case focuses on the operational characteristics of waste management and waste to energy, and the characteristics of the... View Details

Keywords: Framework; Wastes and Waste Processing; Management; Operations; Social Issues; Problems and Challenges; Energy Generation; Renewable Energy; Quality; Industry Structures; Energy Industry

Research Summary

Team-based strategic work among senior executives

My research centers on a study of organizational design for senior-executive work on strategy. I examine the role of small groups that are tasked with resolving strategic issues, and I consider the effects of such team-based organizing models on strategic... View Details

February 2006
Article

How Values Backfire: Leadership, Attribution and Disenchantment in a Values-Driven Organization

By: Sandra Cha and Amy Edmondson

Keywords: Values and Beliefs; Leadership; Organizations

05 May 2014
Research & Ideas

Reflecting on Work Improves Job Performance

Professor of Business Administration at HBS; Giada Di Stefano, an assistant professor at HEC Paris; and Bradley Staats, an associate professor at the University of North Carolina's Kenan-Flagler Business School. Pausing to reflect on our... View Details

Keywords: by Carmen Nobel

2021
Article

Leisure Beliefs and the Subjective Well-being of Nations

By: Lucia Macchia and A.V. Whillans

Here, we construct a data set of 79 countries (N = 220,000) and explore whether differences in the prioritization of time (leisure) vs. money (work) explain cross-country differences in happiness. Consistent with our predictions, countries whose citizens value leisure... View Details

Keywords: Leisure; Work; Subjective Well-being; Public Policy; Employment; Happiness; Governance; Policy