Word Of Mouth - Publications - Faculty & Research

30 Aug 2023
Blog Post

I’m From the South and Going Back: Why HBS Was the Best School for Me

House (with hashbrowns covered and capped obviously), and the merits of the word "y'all" as the most efficient method of addressing a group of... View Details

12 Oct 2022
Blog Post

11 Stories from HBS PRIDE for National Coming Out Day

emotions and shield moments of openness. Was I really a proud and openly gay man if everyone, except my dad, knew? My apá is a stoic man; he has never been a man of many words... View Details

04 Jan 2017
What Do You Think?

How Much Bureaucracy is a Good Thing in Government and Business?

Summing Up: Are Bureaucracies Worth Improving? Several messages emerge from responses to this month’s column on the worthiness of bureaucracies. In general, there is a wide range of thinking about the value... View Details

Keywords: by James L. Heskett

Web

Enter Elton Mayo – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

field for both industry and society and Mayo’s unique qualifications for the job. Human Relations and Harvard Business School Women in the Relay Assembly Test Room The Interview Process Spreading the Word The "Hawthorne Effect" Research... View Details

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

Web

What You Can Do to Create an Anti-Racist Organization - Recruiting

importance of rejecting the word “Caucasian,” which was language that came out of the eugenics movement, claiming descendants of the Caucasus... View Details

13 Jan 2023
Research & Ideas

Are Companies Actually Greener—or Are They All Talk?

Most companies now account for social good in their financial reports in some way, but with regulation scattershot and evolving, it’s complicated for investors to assess so-called ESG reports. The disclosures, known as Environmental, Social, and Governance reports,... View Details

Keywords: by Rachel Layne

08 Feb 2022
Research & Ideas

Silos That Work: How the Pandemic Changed the Way We Collaborate

Employers were so impressed with how smoothly their employees handled remote work during the dramatic lockdowns in the first year of the COVID-19 pandemic that many are going permanently remote, ditching expensive office leases and... View Details

Keywords: by Jay Fitzgerald

16 Nov 2021
HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

In 2009, a 51-year-old man killed himself in Marseille, a city in southern France, leaving behind a suicide note that blamed his employer for “overwork” and “management by terror.” “I am committing suicide because of my work at France... View Details

Keywords: by Michael Blanding

10 May 2010
Research & Ideas

What Top Scholars Say About Leadership

thoughtful, serious studies gaining ground? A: The developments are stunning. I wouldn't want to say that our conference caused these trends, but if you now pick up leading journals such as the American Journal of Sociology or... View Details

Keywords: by Martha Lagace; Education

18 Mar 2013
HBS Case

HBS Cases: LEGO

Ole Kirk Kristiansen eventually shifted the business from making houses and furniture to crafting wooden toys. He based the name of his new venture on the Danish words for "play well" (and, as it... View Details

Keywords: by Maggie Starvish; Entertainment & Recreation

07 Jul 2011
What Do You Think?

So We Adapt. What’s the Downside?

point, adaptability is a strength. Ravindra Edirisooriya asserted that "Adaptability is good in the short term since it will allow the use of existing labor, materials, machinery and technology and it is not disruptive. However,... View Details

Keywords: by Jim Heskett

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

leaders must clearly articulate what it is they stand for and then take decisive actions around those beliefs. Not just when it’s easy or convenient, but even when it’s difficult. In my new book, Deep Purpose: The Heart and Soul of... View Details

Keywords: by Ranjay Gulati

28 Jun 2021
Blog Post

7 Things HBS Taught Me the Last 2 Years

school is thinking about improving diversity are faculty hiring, new course development, and DEI training. The diversity of section J, class of '21 (taken pre-Covid) In the View Details

12 May 2021
Book

The Hard Truth About Being a CEO

Click to watch. David Fubini has never been a CEO of a major corporation, but during his 34-year career as a senior director at consulting firm McKinsey, he had ample opportunity to work closely with and observe CEOs and leaders View Details

Keywords: by Michael Blanding

05 Mar 2009
What Do You Think?

How Frank or Deceptive Should Leaders Be?

by Nobel-prize winner in economics George Akerlof and economist Robert Sheeler of "irrational exuberance" fame. These authors cite the importance of what John Maynard Keynes once referred to as... View Details

Keywords: by Jim Heskett

23 Jan 2024
Book

More Than Memes: NFTs Could Be the Next Gen Deed for a Digital World

like any other. By contrast, each NFT is unique, just like in a litter of puppies. This makes them non-fungible—you generally wouldn’t trade your puppy for another one! (The word token in context basically... View Details

Keywords: by Dina Gerdeman; Information Technology; Technology; Financial Services

Web

Faculty & Research - Health Care

News U.S. Health Care Cost Growth: Up or Down? Re: Amitabh Chandra 06 Feb 2025 | LDIvideo After Failing as a Parent, I Gave up Resolutions for Two Words Re: Teresa Amabile 02 Feb 2025 | CNN The Psychology of... View Details

11 Mar 2024
Blog Post

A Day in the Life: Ben Hsieh

6:30 AM: I wake up – grateful that I’m naturally a morning person and our classes start at 9:30. The morning is my favorite time of day, and I begin my daily routine by reading with my coffee (my current fantasy binge is the Red Rising... View Details

Web

Executive Education - Global

something that was just words into a tangible belief deep inside me." Abdulrahman Alkanhal Vice President The Royal Court of the Kingdom of Saudi Arabia, Saudi Arabia "I was in... View Details

Publications