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  • 14 Feb 2022
  • Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

leaders trying to recalibrate: 1. Be a catalyst, not a planner In the digital era, companies face a more dynamic competitive environment: key competitors are no longer the usual suspects, and customer and stakeholder expectations continue... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology
  • 12 Jan 2010
  • First Look

First Look: Jan. 12

multichannel, the challenges of crafting multichannel retailing strategies and opportunities for creating synergies across channels, key retail mix decisions facing multichannel retailers, and the dynamics... View Details
Keywords: Martha Lagace
  • Article

Breaking up Is Never Easy: Planning for Exit in a Strategic Alliance

By: Ranjay Gulati, Parth Mehrotra and Maxim Sytch
This article highlights several important dimensions of planning for exit from strategic alliances and also offers several examples of the disastrous consequences of inadequate exit-planning. While many companies fall into the trap of having no exit plan, other... View Details
Keywords: Strategic Planning; Alliances; Partners and Partnerships; Corporate Strategy
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  • Fall 2016
  • Article

How Do Customers Respond to Increased Service Quality Competition?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets in which a nationwide... View Details
Keywords: Service Quality Competition; Retail Banks; Empirical Operations; Retention; Service Operations; Quality; Competition; Banking Industry; United States
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  • Web

Students on the Job Market - Doctoral

can customize promotions to enhance profitability across different customer segments. Faculty Advisor(s): Eva Ascarza (Chair), Sunil Gupta , Jeremy Yang , and José R. Zubizarreta Curriculum Vitae | Website | Email Strategy Aticus Peterson... View Details
  • Web

Organizational Behavior - Faculty & Research

history of OB at HBS and focuses squarely on the organizational changes and challenges arising from today's increasingly global and more competitive economy. In the last decade, the faculty have been recognized for their work on leadership in an increasingly diverse... View Details
  • 31 Jan 2022
  • Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

organizations embrace and adapt to these key shifts in the business landscape, participants said. Companies able to navigate this unforgiving dynamic tended to have the following characteristics: 1. An intimate and View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • Program

Value Creation Through Effective Boards

improving corporate board effectiveness, the program helps you master global governance challenges, build productive relationships with the CEO and management team, and implement efficient processes that drive corporate strategy and... View Details
  • 22 Oct 2013
  • First Look

First Look: October 22

manage talent effectively. It illustrates how law firms can significantly increase the performance, engagement, and retention of their lawyers by giving them the tools to develop and support the development of others. It also describes the need to align HR and law firm... View Details
Keywords: Sean Silverthorne
  • 13 Sep 2013
  • HBS Seminar

Nirupama Rao, NYC Wagner School of Public Service

  • 13 Sep 2013
  • HBS Seminar

Nirupama Rao, NYU Wagner School of Public Service

  • March 2016 (Revised November 2021)
  • Teaching Note

T-Mobile in 2013: The Un-Carrier

By: John Beshears and Francesca Gino
By 2013, the U.S. wireless industry was in the midst of a costly transition. As consumers began to embrace more sophisticated mobile devices, the industry's four main players spent heavily to improve their infrastructures for providing reliable high-speed data... View Details
Keywords: Wireless Industry; Telecommunications; Mobile; Service Contracts; Behavioral Economics; Add-on Fees; Shrouded Attributes; Contracts; Competitive Strategy; Consumer Behavior; Infrastructure; Mobile and Wireless Technology; Telecommunications Industry; United States
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  • 15 Aug 2006
  • First Look

First Look: August 15, 2006

joint decision of holding sovereign debt and reserves, we construct a stochastic dynamic equilibrium model calibrated to a sample of emerging markets. We obtain that the optimal policy is not to hold reserves at all. This finding is... View Details
Keywords: Sean Silverthorne
  • Web

Online Business Courses & Certifications | HBS Online

March 13 $1,850 Certificate New Dynamic Teaming Professor Amy Edmondson Acquire the tools, processes, and skills to build agile, adaptable teams and lead them in rapidly changing work environments. 4 weeks, 6-7 hrs/week Enroll by March 6... View Details
  • 20 Jun 2017
  • First Look

First Look at New Research and Ideas, June 20

2016 Gurgaon, India: Penguin Random House Win-Win Corporations: The Indian Way of Shaping Successful Strategies By: Shah, Shashank Abstract—Why did Ratan Tata decide to pay for all the victims of 26/11 whether injured in the Taj or... View Details
Keywords: Sean Silverthorne
  • Web

History of Excellence - Doctoral

Community Do Yoon Kim Strategy Student Research Emotion Regulation Contagion Drives Reduction in Negative Intergroup Emotions By: Michael Pinus, Yajun Cao , Eran Halperin, Alin Coman, James J. Gross and Amit Goldenberg 06 FEB 2025 |... View Details

    Rosabeth M. Kanter

    Rosabeth Moss Kanter holds the Ernest L. Arbuckle Professorship at Harvard Business School, specializing in strategy, innovation, and leadership for change. Her strategic and practical insights guide leaders worldwide through teaching, writing, and direct... View Details

    Keywords: accounting industry; advertising; airline; apparel; arts; automobiles; banking; beauty products; beverage; biotechnology; broadcasting; chemical; clothing; communications; computer; consulting; consumer products; e-commerce industry; education industry; electrical equipment; electronics; entertainment; fashion; fast food; federal government; financial services; food; food processing; grocery; health care; high technology; hotels ＆ motels; industrial goods; information; information technology industry; insurance industry; internet; legal services; management consulting; manufacturing; medical supplies; nonprofit industry; oil ＆ gas; petroleum; pharmaceuticals; professional services; publishing industry; real estate; recreation; restaurant; retail financial services; retailing; semiconductor; soft drink; software; sports; state government; telecommunications; textiles; tourism; toy; transportation; travel; utilities; wine
    • 03 May 2016
    • First Look

    First Look, May 3, 2016

    the results provide new evidence of the impact of rank and file employees on firms' financial reporting choices. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49026 forthcoming Strategy Beyond Markets Navigating Natural... View Details
    Keywords: Sean Silverthorne
    • 2012
    • Chapter

    Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM

    By: Jill Avery and Susan Fournier
    With incidences in the 20%–25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their customer portfolios. This chapter traces the relationship trajectory of a 30-year customer of Filene's... View Details
    Keywords: Brands; Brand Management; CRM; Customer Relationship Management; Customer Focus and Relationships; Customers; Marketing; Brands and Branding; Marketing Communications; Marketing Strategy; Consumer Products Industry
    Related
    • Web

    Leadership Initiative - Leadership

    Leadership Initiative Leadership Initiative Today’s leaders are confronted with challenges and opportunities that have never been more dynamic or complex. Helping individuals effectively understand and manage these forces is a key... View Details