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Publications

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  • All HBS Web  (904)
    • News  (197)
    • Research  (538)
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Show Results For

  • All HBS Web  (904)
    • News  (197)
    • Research  (538)
    • Events  (7)
    • Multimedia  (1)
  • Faculty Publications  (172)
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  • 17 Mar 2015
  • First Look

First Look: March 17

By: Short, Jodi L., Michael W. Toffel, and Andrea R. Hugill Abstract—Outsourcing firms seeking to avoid reputational spillovers that can arise from dangerous, illegal, and unethical behavior at supply chain factories increasingly rely on... View Details
Keywords: Sean Silverthorne
  • 22 Oct 2013
  • First Look

First Look: October 22

and adapt leadership and talent management best practices to law firm structures and challenges. Chapters cover all of the important aspects of strategic talent management and provide practical guidance from law firm talent management... View Details
Keywords: Sean Silverthorne
  • 21 Jun 2004
  • Research & Ideas

Music Downloads: Pirates—or Customers?

increase—but so did music sales. If in fact the research is correct, the strategic implications for the music industry are profound. Instead of conducting a high-profile campaign against pirates, should the industry instead target... View Details
Keywords: by Sean Silverthorne; Entertainment & Recreation; Music
  • 05 Nov 2024
  • Research & Ideas

AI Can Help Leaders Communicate, But Can't Make Employees Listen

efficient by automating busy leaders’ routine tasks—such as the electronic communication that takes 24 percent of a CEO’s time, studies show. In theory, this would allow the executive to devote more time to strategic planning, for... View Details
Keywords: by Ben Rand; Information Technology; Technology
  • 02 May 2000
  • Research & Ideas

Leading Professional Service Firms

firms. The faculty are drawn from Harvard Business School's Organizational Behavior and Service Management groups and have expertise researching professional service industries, providing consulting services to major firms, and in some... View Details
Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting
  • 29 Jun 2007
  • First Look

First Look: June 29, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=107055 Bancaja: Developing Customer Intelligence (B) Harvard Business School Case 107-066 Excellence in exploiting customer information and leveraging its affiliation to the GM group are among the View Details
Keywords: Martha Lagace
  • 17 Mar 2015
  • Research & Ideas

Where Did My Shopping Mall Go?

problem. Some have suggested taxing ecommerce to blunt its growth, but it is likely too late to change behaviors that have been engrained over the last decade. An abandoned escalator in an abandoned shopping mall.... View Details
Keywords: by Sean Silverthorne; Retail
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

characteristics, relationships, and behavioral norms. We suggest that an equally important trust mechanism is "reflected knowledge," knowledge focal actors' gain about the personal characteristics, relationships, and View Details
Keywords: Sean Silverthorne
  • 25 Mar 2014
  • First Look

First Look: March 25

http://hbr.org/product/Grupo-Beta-San-Miguel/an/514005-PDF-ENG Harvard Business School Case 313-069 Reinventing Brainlab (A) The management of Germany's Brainlab AG, a leading provider of software-driven oncology and surgery solutions, needs to evaluate View Details
Keywords: Sean Silverthorne
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

called Diamonds and Seven Stars. They have the highest lifetime value to the organization and, in addition, exhibit a much higher willingness than other guests to help Harrah's improve its business. Interestingly, this kind of approach helps explain many of the... View Details
Keywords: by Sean Silverthorne
  • 23 Feb 2011
  • First Look

First Look: Feb. 23

leads to the possibility of strategic delay by decision participants who differ in their preferences and are limited by the resources they can allocate to influence decisions. We focus on sources of delay caused by the View Details
Keywords: Sean Silverthorne
  • 25 Sep 2018
  • First Look

New Research and Ideas, September 25, 2018

recall leads to a one-month reduction in time to major innovation. Our results suggest that product failures influence subsequent innovation but that their impact is dependent upon recall source, proximity, and severity. The strategic and... View Details
Keywords: Dina Gerdeman
  • 08 Mar 2011
  • First Look

First Look: March 8

dollar construction project, we identify dimensions, antecedents, and behavioral consequences of risky trust. Undertaken in the U.S. construction industry, a context known for its lack of trust, our study offers insights for trust repair.... View Details
Keywords: Sean Silverthorne
  • 06 Feb 2006
  • Research & Ideas

Sorting Out the Patent Craze

This process of filing divisional applications is intended to shape the patents and claims that are ultimately granted so as to fit the invention or inventions that have been made into the appropriate legal form. But the opportunity to file divisional applications is... View Details
Keywords: by Sara Grant; Technology
  • 18 Oct 2011
  • First Look

First Look: October 18

creativity is a better predictor of unethical behavior than intelligence (Experiment 1). In addition, we find that participants who were primed to think creatively were more likely to behave dishonestly than those in a control condition... View Details
Keywords: Sean Silverthorne
  • 07 Jun 2019
  • Book

Are You a Digital Manager?

might be working with peers in pharmaceuticals or defense to accelerate the development of virtual reality capabilities. In my work, I use the ethnographic methods of anthropology to study transformation as it takes place through shared mindsets and everyday View Details
Keywords: by Martha Lagace
  • 10 Oct 2017
  • First Look

First Look at New Research and Ideas, October 10, 2017

Sigman Abstract—We study desensitization to crime in a lab experiment by showing footage of criminal acts to a group of subjects, some of whom have been previously victimized. We measure biological markers of stress and behavioral indices... View Details
Keywords: Sean Silverthorne
  • 25 Jul 2017
  • First Look

First Look at New Research and Ideas: July 25, 2017

cast may deviate dramatically from pure QV predictions because of the complex and refined nature of equilibrium play. Most plausibly, voting behavior and outcomes would be determined predominately by social and psychological forces, would... View Details
Keywords: Carmen Nobel
  • 26 Oct 2010
  • First Look

First Look: October 26, 2010

Karen A. Jehn, and Martin Euwema Publication:Journal of Organizational Behavior (forthcoming) Abstract Contrary to much boundary spanning research, we examined the negative consequences of boundary spanning contact in multi-organizational... View Details
Keywords: Sean Silverthorne
  • 11 Nov 2014
  • First Look

First Look: November 11

reached their limits; third, some products affecting the health and rights of the people as well as the related entities' behavior are challenging the legal and moral bottom line. These three aspects are required to establish a new... View Details
Keywords: Sean Silverthorne
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