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- All HBS Web (1,316)
- Faculty Publications (350)
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- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
Richard E. Walton and Robert B. McKersie's book A Behavioral Theory of Labor Negotiations: An Analysis of a Social Interaction System (ILR Press, 1991). The head of a manufacturing firm was preparing to... View Details
Keywords: by Deepak Malhotra
- 22 Sep 2009
- First Look
First Look: September 22
Working PapersMixed Source Authors:Ramon Casadesus-Masanell and Gastón Llanes Abstract We study competitive interaction between profit-maximizing firms that sell software and complementary goods or services. In addition to tactical... View Details
Keywords: Martha Lagace
- 22 Jan 2019
- First Look
New Research and Ideas, January 22, 2019
mandated language change at a Chilean subsidiary of a large U.S. multinational organization. The engineering-focused subsidiary aiming to facilitate cross-border interactions embedded language acquisition experts to transition all... View Details
Keywords: Dina Gerdeman
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
event from the day that stood out in their minds. For the average participant, we have about eighteen weeks of daily diaries. As we read and analyzed the nearly 12,000 daily reports we gathered, we noticed that one of the most frequent events reported was some sort of... View Details
Keywords: by Martha Lagace
- 23 Jul 2012
- Research & Ideas
The Power of Conversational Leadership
technology." The book provides a quick overview of the social technology that helps global corporate communication mimic personal conversation: internal blogs (in which leaders share their thoughts and employees have a chance to comment),... View Details
Keywords: by Carmen Nobel
- Article
Values, Purpose, Meaning, and Expectations: Why Culture and Context Matter
The "rational person" standard, based on assumptions of economic self-interest, has long prevailed in legal reasoning. But understanding of decision making, behavioral choices, and possibilities for action must be enlarged to include a variety of factors that give... View Details
Keywords: Standards; Interests; Decision Making; Behavior; Value; Groups and Teams; Performance Expectations; Organizational Culture; Leadership; Business Cycles; Forecasting and Prediction; Motivation and Incentives
Kanter, Rosabeth M. "Values, Purpose, Meaning, and Expectations: Why Culture and Context Matter." Alabama Law Review 62, no. 5 (2011).
- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
socialization (personal integrity, high energy level, and a drive to lead), much of leadership is learned.2 Management is primarily learned from on-the-job experiences—by doing, observing, and interacting... View Details
Keywords: by Linda Hill
- 11 Jul 2016
- HBS Case
Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities
Specialisterne. So-called soft skills training, like social interaction and professional norms, is a crucial piece provided by public or private organizations already working with the ASD population. Issues... View Details
- 04 Oct 2022
- What Do You Think?
Have Managers Underestimated the Need for Face-to-Face Contact?
(iStockphoto/SolStock) The COVID-19 pandemic changed the ways we worked, the ways we shopped, and the ways we interacted with others. It fostered some businesses—online selling, meeting services, and home entertainment—and nearly killed... View Details
Keywords: by James Heskett
- 06 Oct 2010
- Research & Ideas
John Kotter: Four Ways to Kill a Good Idea
stories, about which most people do not know the details, can be lethal. "What about the Teledix project [which no one has ever heard of] and the competitive strategy we have for the TX line of products [a strategy that half the people in the room know nothing... View Details
Keywords: by John Kotter & Lorne A. Whitehead
- Research Summary
Overview
I have spent my career studying novel talent management practices and their effect on collaboration and performance. My core research focuses on two interrelated organizational trends that have become salient in the 21st century: workplace transparency (who gets to... View Details
Keywords: Privacy; Transparency; Productivity; Field Experiments; Communication; Design; Human Resources; Leadership; Management; Organizational Design; Organizational Structure; Performance; Groups and Teams; Networks; Behavior; Social and Collaborative Networks; Satisfaction; North America; Europe; Asia; China; Japan; Latin America
- 17 Jul 2012
- First Look
First Look: July 17
PublicationsPerspectives on the Social Psychology of Creativity Authors:Teresa M. Amabile and Julianna Pillemer Publication:Journal of Creative Behavior 46, no. 1 (2012) Abstract Scholars began serious study into the View Details
Keywords: Sean Silverthorne
- 13 Aug 2021
- Research & Ideas
Managers, Here’s How to Bond with New Hires Remotely
onboarding more permanent talent remotely. "It’s a phenomenon that is catching on." “Our results are encouraging, as they suggest that opportunities for brief informal and synchronous interactions with senior members can enhance a new... View Details
Keywords: by Lane Lambert
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
change. It is true with respect to conflicts arising from the interaction of businesses with governments as well as with environmental and other nongovernmental organizations. It is true as workforces become more diverse and business... View Details
Keywords: by Martha Lagace
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
The COVID-19 pandemic has profoundly influenced the lives of most people on the planet. It has changed daily activities; something as simple as a walk in the park is perceived very differently now. The same is true for businesses. Many businesses have shut down or... View Details
Keywords: by Hong Luo and Alberto Galasso
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
clear instructions about what they can do, and designing transparency into why their partnership will make a positive difference for everyone involved, business leaders can improve interactions among their customers and employees, and... View Details
Keywords: by Dina Gerdeman
- 24 Jan 2011
- HBS Case
Terror at the Taj
the Taj and its parent company, Indian Hotels. "Every time they interact with a guest they should look for an opportunity to delight him," says H.N. Srinivas, senior vice president of human resources. During a 24-hour stay, a... View Details
- 11 Jul 2006
- First Look
First Look: July 11, 2006
two distinct customer segments. The new format was a departure from Best Buy's winning formula and required adjustments in interactions between various parts of the Best Buy organization, including a new set of segment leaders. Purchase... View Details
Keywords: Sean Silverthorne
- 03 Dec 2014
- What Do You Think?
Can the Brilliant Jerk Be Managed Effectively?
this topic, I'm beginning to wonder if there are ways of salvaging brilliant jerks and preserving the energy, ideas, and performance they can bring to an organization? For example, in larger organizations is reassignment a solution? Will a job with fewer View Details
Keywords: by James Heskett
- 13 Apr 2009
- Research & Ideas
Kind of Blue: Pushing Boundaries with Miles Davis
force them to listen—to each other, to the interaction between the company and its customers, and to the market. Q: Kind of Blue was recorded in two short sessions of only five and three hours, respectively, and Davis often used only the... View Details