Rankings - Publications - Faculty & Research

31 Aug 2020
What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

in the ranks that diversity and inclusion are in the best interest of the entire organization. The question posed—Why don’t more organizations understand the power of diversity and inclusion?—may have gotten ahead of the research to date.... View Details

Keywords: by James Heskett

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

a company? A: The OSM is analogous to a military general's chief of staff. The general is responsible and accountable for developing the strategy to win wars and battles. But a general almost always has a chief-of-staff, often several View Details

Keywords: by Martha Lagace

September 2006 (Revised March 2010)
Case

Teva Pharmaceutical Industries, Ltd

By: Tarun Khanna, Krishna G. Palepu and Claudine Deborah Madras

How do companies develop a strategy that is both low-cost and differentiated without becoming squeezed in the middle? Describes how Teva, Israel's first and largest multinational, achieved its globally dominant position in generic pharmaceuticals, an industry that has... View Details

Keywords: Multinational Firms and Management; Emerging Markets; Rank and Position; Competitive Strategy; Pharmaceutical Industry; India; Israel

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Educators

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Profile

Tommaso Ruggeri

protectors of their town’s heritage, tirelessly preserving it over the ages, while generously welcoming new visitors in this journey through time. You are my guests on your next trip to Italy! What has changed about your understanding of leadership? “Leadership is not... View Details

27 Sep 2021
Research & Ideas

Managers, Your Employees Don’t Want to Be Facebook ‘Friends’

colleagues and managers online, fearing that the connection could come with career risks, according to a recent study in the Academy of Management Journal. The study—OMG! My Boss Just Friended Me: How Evaluations of Colleagues’ Disclosure, Gender, and View Details

Keywords: by Rachel Kim Raczka

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

the new call agents completed an exercise ranking the individual strengths they would exhibit if stranded on a life raft at sea; they also spent time considering how their responses might differ from their colleagues'. Then, the agents... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

20 Apr 2021
Book

A Simple Question That Can Guide Companies to Epic Success

Oberholzer-Gee, the Andreas Andresen Professor of Business Administration. “No wonder these businesses end up receiving rave reviews and loyal customers.” "If a US company that ranked 50th today jumped to 40th next year, its return on... View Details

Keywords: by Danielle Kost

30 Nov 2022
Research & Ideas

Recruiters: Highlight Your Company’s Diversity, Not Just Perks and Pay

received an additional piece of information: a numerical ranking of the company’s workforce diversity. Zippia calculated a company’s “diversity score,” ranging from 1 to 10, based on a variety of data, including gender, race, education,... View Details

Keywords: by Sean Silverthorne

February 2011
Case

Jamie Turner at MLI, Inc.

By: John J. Gabarro and Colleen Kaftan

The case describes the evolution of an interpersonal mismatch between a previously successful manager, Jamie Turner, and his new boss, Pat Cardullo. Turner, a 32-year-old MBA graduate, has been recruited by Cardullo to be vice president of marketing and sales at Modern... View Details

Keywords: Communication; Interpersonal Relations; Superior ＆ Subordinate; Micro Organizational Behavior; Performance Management; Personal Strategy ＆ Style; Management Style; Conflict Management; Interpersonal Communication; Employee Relationship Management; Rank and Position; Performance; Communication Strategy; Personal Development and Career; Acquisition; Distribution Industry; Consumer Products Industry; San Diego; Chicago

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08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

expecting that the margin from a comprehensive set of services will transform the customer into a profitable relationship. Figure 1 shows how one insurance company managed its customer relationships once it understood its full costs of serving them. It View Details

Keywords: by Robert S. Kaplan

Profile

Cait Haught

case method. I visited two to three other business schools, and the classroom experience at HBS ranked thousands of times better. The professors are really good teachers who are passionate about their students. The case method brings... View Details

Keywords: Financial Services

08 Mar 2004
Research & Ideas

Creating Value in Your Business Ecosystem

sellers rate one another, providing rankings that bolster users' confidence in the system. Sellers with consistently good evaluations attain PowerSeller status; those with bad evaluations are excluded from future transactions.... View Details

Keywords: by Marco Iansiti & Roy Levien

Profile

Phillip Jones

in the Marines for six years and two tours of duty. By the time he had reached the rank of Captain, he had responsibility for leading about two hundred Marines. “I loved every single day of leading these guys,” Phillip says. “But if I... View Details

26 Mar 2018
Research & Ideas

To Motivate Employees, Give an Unexpected Bonus (or Penalty)

perceptions in a real-world scenario involving an anonymous Chinese company that operates in printing processes. The company, which Cai found while she was home in China on winter break, runs a tournament-style reward scheme for departments, with each View Details

Keywords: by Michael Blanding; Manufacturing

01 Oct 1996
News

Trading Up — Kenneth D. Brody (MBA 1971)

Foundation. "I'm working hard on becoming a ranked senior tennis player to make up for my nonathletic youth," Brody says. "I also enjoy coaching my eight-year-old son's soccer team on weekends." Brody, who has always relished a challenge,... View Details

Keywords: Garry Emmons

01 Dec 2023
News

Alumni and Faculty Books and Podcasts

human beings have faced a litany of existential hurdles that individuals have struggled to overcome. The inability or unwillingness to address both the root causes and symptoms of poverty and inequality ranks among the greatest failures... View Details

Keywords: podcasts

20 Feb 2017
Research & Ideas

Having No Life is the New Aspirational Lifestyle

demonstrated either busyness (“I have been working non-stop all week!”) or leisure (“Enjoying a long lunch break!”). The researchers then asked some 300 participants to rank Sally’s wealth and importance. On average, busy Sally was seen... View Details

Keywords: by Michael Blanding

16 Sep 2019
Research & Ideas

Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making

Since then, the list has snowballed into an annual list compiled by an invite-only group of some 250 or 300 producers, script readers, and other film executives, who each nominate 10 scripts. The list’s creator then ranks the films by... View Details

Keywords: by Michael Blanding; Motion Pictures & Video

03 Oct 2005
Research & Ideas

The Box Office Power of Stars

to measure star power. When I looked closely at the data used in my study, I found that rankings of stars based on their past box-office performance can change dramatically over the course of just a few years. Star power is a highly... View Details

Keywords: by Sarah Jane Gilbert; Entertainment & Recreation; Motion Pictures & Video

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

lecturer in the Technology and Operations Management Unit at Harvard Business School. MaShon Wilson is a technology operations leader and former management consultant, specializing in growth strategy and operational efficiency. Gibson and Wilson both served as officers... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

Publications