Public Sector Management - Publications - Faculty & Research

01 Dec 2003
What Do You Think?

Is This the Twilight Era for the Managed Mutual Fund?

investor, I feel powerless to control or even understand how my mutual funds operate." Anupam Bordia comments, "the mutual fund scandal will shift public trust towards index funds." There is also a suggestion that the job... View Details

Keywords: by James Heskett

24 Jul 2018
Op-Ed

4 Ways Managers Can Exercise Their 'Agency' to Change the World

among graduates aiming for both success in business and beneficial impact on the world around them. They have come to believe that one can either succeed in business or enhance society—by expanding economic opportunity or by improving View Details

Keywords: by George Serafeim

March–April 2024
Article

How Companies Should Weigh in on a Controversy: A Better Approach to Stakeholder Management

By: David M. Bersoff, Sandra J. Sucher and Peter Tufano

Executives need guidance about managing their organizations’ engagement with societal issues—including hot-button topics such as gender, climate, and racial discrimination. Success in this realm does not mean avoiding public controversy or achieving unanimous support... View Details

Keywords: Values and Beliefs; Social Issues; Business and Stakeholder Relations; Judgments; Management Practices and Processes

25 Jan 2016
News

Helping Young African Managers Find Their Way Home

You wouldn’t know it from most American media, but many sub-Saharan African nations have booming economies. And although the press may have missed the boat on this African success story, many business schools and business leaders know that one result of the boom is a... View Details

Keywords: Constantine von Hoffman

21 Jan 2010
Working Paper Summaries

Going Through the Motions: An Empirical Test of Management Involvement in Process Improvement

Keywords: by Anita L. Tucker; Health

Web

Serving the Public Interest Through Competition: British Railroads - Railroads and the Transformation of Capitalism | Harvard Business School

Railroads Finance Management Business Analysts Mass Distribution Mergers & Syndicates Research Links Serving the Public Interest Through Competition: British Railroads Through comparative analysis of... View Details

2012
Comment

The Balanced Scorecard: Comments on Balanced Scorecard Commentaries

By: Robert S. Kaplan

This paper provides the author's insights about five papers written in this volume about his published work on the balanced scorecard (BSC). The author finds that academic commentary on the BSC often ignores its role in strategy execution. The paper discusses how the... View Details

Keywords: Strategy Execution; Performance Management; Strategy; Public Sector; Balanced Scorecard; Performance

Citation

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01 Feb 1997
News

Made, Not Born: HBS Courses and Entrepreneurial Management

confluence. "For managers, working in the social sector can be more exciting than managing a business - your influence as a force for entrepreneurial change can make an impact beyond your organization,"... View Details

10 Feb 2016
Working Paper Summaries

Land Institutions and Chinese Political Economy: Institutional Complementarities and Macroeconomic Management

Keywords: by Meg Rithmire; Public Administration; Public Administration; Public Administration

01 Oct 1996
News

"Service-Profit Chain" Links Members of Service Management Unit

confronting." Adds Schlesinger, who says he was not surprised when more than six hundred students signed up to take the course this fall, "The service sector is the only part of our economy that is growing. Students realize they need to... View Details

Keywords: Susan Young

November 2017
Case

Loss Prevention at Mac's Convenience Stores (A)

By: Francesca Gino, Katherine DeCelles and Olivia Hull

Faced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention manager at Mac’s of Central Canada, looked to standardize safety measures and devise a new way of preventing employee injury. But as a 32-year old with... View Details

Keywords: Public Relations; Community Relations; Change Management; Working Conditions; Leading Change; Training; Knowledge Dissemination; Crime and Corruption; Law Enforcement; Legal Liability; Business and Community Relations; Retail Industry; Canada

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November 2013 (Revised February 2016)
Case

A Long, Bumpy and Unfinished Road: Education Reform in Memphis, Tennessee

By: Allen Grossman, J. Puckett and Nithya Vaduganathan

In 2010 the Memphis City School District merged with the neighboring Shelby County School system under the supervision of a single board of education and superintendent. It promised much more than just administrative synergies—it was an opportunity to change a... View Details

Keywords: Education Reform; Public Education; Business Engagement; Public Sector; Education; Business and Community Relations; Education Industry; Tennessee

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June 2023
Article

Managing Medical Device Liability Through Innovation: A Strategic Approach

By: Alberto Galasso and Hong Luo

In this article, we discuss several aspects of the relationships among product liability risk, safety, and innovation strategies of medical device companies. View Details

Keywords: Safety; Public Opinion; Legal Liability; Product; Medical Devices and Supplies Industry

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Web

Brand Name Management - The Art of American Advertising

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA Summer Venture in View Details

Fast Answer

Managing Service Operations: Research resources for new service design

used to analyze financial data from global equity and fixed income markets, and public and private companies. Individual accounts needed. Note: Follow the access instruction on the page before accessing. LSEG Workspace Company Overview... View Details

13 Sep 2019
Blog Post

An Uncommon Summer: Project Management at an Education Non-Profit

There I met with a representative from Education Pioneers, an organization that places MBAs into the education sector at public or charter school systems, departments of education, ed-tech companies, or... View Details

Web

Technology & Operations Management Awards & Honors - Faculty & Research

Foundation and Amazon. Himabindu Lakkaraju : Winner of the 2021 Google AI for Social Good Award in the Public Health category. Michael Lingzhi Li : Runner-up for the 2021 Doing Good with Good O.R. Student Paper Award from the Institute... View Details

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Managing and Innovating in Financial Services - Course Catalog

HBS Course Catalog Managing and Innovating in Financial Services Course Number 1509 Professor David Scharfstein Spring; Q3Q4; 3.0 credits 27 Sessions Exam Course Content Financial services firms play a critically important role in the... View Details

Research Summary

Overview

Chu's research is focused on business and low income sectors, particularly in the use of commercial platforms to deliver what has traditionally been considered public responsibilities. In the last three decades, business models have emerged to meet the underserved... View Details

Keywords: Impact Investing; Microfinance; Base Of The Pyramid; Role Of Profit And Social Impact; Private Sector Development; Emerging Markets; Business Ventures; Health Care and Treatment; Management; Social Enterprise; Strategy; Financial Services Industry; Banking Industry; Health Industry; Latin America; North and Central America; Asia; Africa

January 2018
Case

Partners In Health: Costing Primary Care in Haiti

By: Robert S. Kaplan and Mahek A. Shah

Partners in Health, a global NGO focused on delivering health care to residents of rural underserved communities, conducts a project on the cost of primary care at five sites in the Central Highlands of Haiti. It devises a simple approach for tracking the resources... View Details

Keywords: Global Health; Public Health; Health Care and Treatment; Activity Based Costing and Management; Cost Accounting; Rural Scope; Health Industry; Haiti

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