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Show Results For
- All HBS Web
(2,507)
- People (18)
- News (1,352)
- Research (633)
- Events (2)
- Multimedia (1)
- Faculty Publications (330)
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- 27 Mar 2012
- First Look
First Look: March 27
Exploration of Luxury Hotels in Tanzania Authors:Diego A. Comin Abstract Tourism is a tradable service activity that could allow some African countries to generate significant growth. Tanzania, given its unique natural assets, is an ideal... View Details
Keywords: Carmen Nobel
- 20 Sep 2011
- First Look
First Look: September 20
team's knowledge-integration capability. We test our theoretical framework using data on knowledge workers in professional services and discuss implications for research and practice. Download the paper:... View Details
Keywords: Sean Silverthorne
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
buy any service? I can basically rely on information provided by professionals and experts, and some people do that. I can rely on information provided by the company, and that’s advertising and PR and other things like that. Or I can... View Details
- 18 Mar 2014
- First Look
First Look: March 18
of Satyam Computers (A) Set in 2008, the case details Tech Mahindra, an information technology (IT) company within the Mahindra Group, an Indian multi-industry company with a diverse stable of businesses including automotives, farm equipment, and financial View Details
Keywords: Sean Silverthorne
- 12 Aug 2008
- First Look
First Look: August 12, 2008
taught in a module devoted to utilizing customer-operators to improve service operations (HBS 608-135). The exercise is taught in three parts: in-class workshop, project presentation, and post-exercise poll. Purchase the case:... View Details
Keywords: Sean Silverthorne
- 27 Aug 2013
- First Look
First Look: August 27
effect of connections is present both for authors who began writing for a media outlet before and after the book release. We then investigate other determinants of expert reviews. Relative to consumer reviews, we find that professional... View Details
Keywords: Sean Silverthorne
- 17 Mar 2008
- Research & Ideas
The Lessons of Business History: A Handbook
research is widely confirmed throughout the essays of the Handbook. Chandler was primarily concerned with understanding the growth of large, diversified, and professionally managed firms from the late 19th century. The growth of big... View Details
Keywords: by Sean Silverthorne
- 21 Aug 2000
- Research & Ideas
Faculty Research Looks to Latin America
markets." The War For Talent Professor Ashish Nanda teaches Professional Services as well as Leadership, Values and Decision Making. His research focuses on managing View Details
Keywords: by Martha Lagace
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
consumers were that deregulation: (1) unleashes the power of a self-correcting free market (Jeff Struck), giving customers services at prices they are willing to pay and quality levels that they are willing to pay for (at least in the... View Details
Keywords: by James Heskett
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
When working professionals were shifting to home offices a year ago as COVID-19 was spreading, comedians and pundits predicted that people would no longer need bras and pants that aren’t stretchy. Instead customers would make room for... View Details
- 01 Jul 2014
- First Look
First Look: July 1
Jeremy C. Stein Abstract—We study optimal government debt maturity in a model where investors derive monetary services from holding riskless short-term securities. In a setting where the government is the only issuer of such riskless... View Details
Keywords: Carmen Nobel
- 03 Mar 2003
- What Do You Think?
Are Conditions Right for the Next Accounting Scandal?
increased use of more narrowly focused professional accounting "boutiques," suggests that "what the industry really needs is more objectivity and innovation—not a larger tribe of 800-pound gorillas." In retrospect,... View Details
- 20 Sep 2016
- First Look
September 20, 2016
can harness volunteer leadership for transformative change; and how professionals can sustain core values in the midst of daily routine. The diverse array of writers with international reputations in their fields makes it the only book of... View Details
Keywords: Sean Silverthorne
- 12 Oct 2006
- First Look
First Look: October 12, 2006
Boeing's e-Enabled Advantage Harvard Business School Case 807-011 Examines Boeing's new strategy of offering services to regain market dominance and help its struggling airline customers improve efficiency and profitability. Purchase this... View Details
Keywords: Sean Silverthorne
- 12 Sep 2006
- First Look
First Look: September 12, 2006
Political Correctness Authors:Robin J. Ely, Debra E. Meyerson, and Martin N. Davidson Periodical:Harvard Business Review 84, no. 9 (September 2006) Abstract Legal and cultural changes over the past 40 years ushered unprecedented numbers of women and people of color... View Details
Keywords: Sean Silverthorne
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
gamification techniques to engage and motivate employees to learn. This study empirically examines the performance consequences of gamified training by conducting a field experiment in a professional View Details
Keywords: Dina Gerdeman
- 14 May 2008
- Research & Ideas
Getting Down to the Business of Creativity
a three-year study of 238 professionals from seven companies in the high-tech, consumer products, and chemicals industries. Without revealing the focus of their study, they asked the subjects (all of whom were working on projects... View Details
- 18 Mar 2008
- First Look
First Look: March 18, 2008
professional relationships may "bridge" the asymmetric information. This bridge may be particularly strong if both firms were financed by the same venture capital firm. Third, geographic proximity may also reduce the asymmetric... View Details
Keywords: Martha Lagace
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
Cuddy, operating a relatively large device inspires more assertive behavior than working on a small one. Hiding From Managers Can Increase Your Productivity Ethan S. Bernstein explains why decreasing workplace transparency can increase productivity. Creating a Positive... View Details
Keywords: by Staff
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
development," which was carried out through advisory services to health sector organizations. Among CGH's key competitive strengths vis-à-vis professional service firms... View Details