Process Control - Publications - Faculty & Research

12 Oct 2022
Blog Post

11 Stories from HBS PRIDE for National Coming Out Day

gay, bisexual, transgender, gender nonconforming, and queer communities. Here, current HBS students share their personal stories through the National Coming Out Day storyboard series organized by the HBS PRIDE Club. We accept everyone in any stage of their coming out... View Details

18 Sep 2012
First Look

First Look: September 18

Drawing on authenticity research, we propose that the initial stage of socialization leads to more effective employment relationships when it starts with newcomers expressing their personal identities. In a field experiment carried out in a large business View Details

Keywords: Sean Silverthorne

24 Oct 2011
Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

When the dust settled, Luca determined that each ratings star added on a Yelp review translated to anywhere from a 5 percent to 9 percent effect on revenues (depending on the control variables and means of estimation)—more than he had... View Details

Keywords: by Michael Blanding; Food & Beverage

14 Jun 2010
Research & Ideas

The Hard Work of Measuring Social Impact

organizations like Doctors Without Borders, responding to a disaster, will necessarily have more complex operational strategies. In order to provide shelter and food, they have to control an elaborate supply chain, from procuring tents,... View Details

Keywords: by Julia Hanna

Web

Baker Library / Bloomberg Center | About

north-facing façade was restored, existing faculty offices were updated, and 30 new faculty offices were added. The updates incorporated modern digital media and resources, while creating accessible, environmentally controlled storage... View Details

11 Jul 2016
HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

time when many bemoan the lack of skilled workers. ASD is an umbrella term for several cognitive impairments, including Asperger syndrome. The United States Centers for Disease Control estimates one in 68 children have been diagnosed with... View Details

Keywords: by Roberta Holland; Technology

2009
Working Paper

An Ounce of Prevention: The Power of Public Risk Management in Stabilizing the Financial System

By: David A. Moss

The magnitude of the current financial crisis reflects the failure of an economic and regulatory philosophy that had proved increasingly influential in policy circles over the past three decades.

This paper suggests (1) that contrary to the prevailing wisdom,... View Details

Keywords: Financial Crisis; Financial Institutions; Governing Rules, Regulations, and Reforms; Risk Management; Business and Government Relations; Balance and Stability

Citation

Read Now

15 Jan 2014
Research & Ideas

Managing the Family Business: It Takes a Village

all the guidance. They don't allocate all the resources. But because they have considerable authority, influence, and control over resources, we rely on them to do their part in setting direction and guiding their group. Because the... View Details

15 Jul 2014
First Look

First Look: July 15

refinement to use is critical because it can lead to dramatically different predicted outcomes. To better understand which refinement is more predictive of actual behavior, we conduct a controlled experiment in a setting central to... View Details

Keywords: Carmen Nobel

20 Dec 2016
First Look

December 20, 2016

years, this paper presents a significant revision of the model of creativity and innovation in organizations published in Research in Organizational Behavior in 1988. This update focuses primarily on the individual-level psychological View Details

Keywords: Carmen Nobel

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

engage employees. Workplace changes prompted by the pandemic have made employees more adaptable and flexible than before; however, persistent change without time to absorb and process causes fatigue. Leaders who are numb to fatigue make... View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

01 Mar 2024
News

On the Radar

Concentric’s bioradar has already proven effective at providing earlier warnings. In 2022, Traveler-based Genomic Surveillance—a program Concentric runs for the Centers for Disease Control and Prevention at seven American... View Details

Keywords: Janine White; Justice, Public Order, and Safety Activities; Government

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

now teaches organizational behavior and leadership at HBS, DeLong has worked alongside hundreds of HNAPs. He calls himself a card-carrying group member, albeit in recovery. Recovery, to DeLong, entails confronting and getting control of... View Details

Keywords: by Kim Girard

04 Dec 2019
Book

Creating the Experimentation Organization

User research suggested that the checkout process could be improved. Hypothesis: Displaying the checkout date when selecting the number of children improves the user experience (by adding clarity). Result: Treatment had a significant... View Details

Keywords: by Michael Blanding

22 Jan 2013
First Look

First Look: Jan. 22

heavy backpack on these behaviors. Our studies also examined the mechanism behind these effects and demonstrated that participants processed guilty stimuli more fluently when experiencing physical weight. Imprinting: Toward A Multilevel... View Details

Keywords: Sean Silverthorne

04 Sep 2018
First Look

New Research and Ideas, September 4, 2018

an electronic version of a patient questionnaire that had been designed and vetted by a group of subspecialty experts. We integrated that survey into our EHR. To assess the effects of our new EHR system and the new process flow for... View Details

Keywords: Dina Gerdeman

02 Dec 2010
What Do You Think?

Making Right Choices: Art or Science?

work. We can trust some decisions to our educated mental "reflexes," as Gladwell suggests. Iyengar adds that, as individuals, we can relax our need for control over choice processes and make more... View Details

Keywords: by Jim Heskett

11 Mar 2024
News

In Harmony

situations that challenge his loyalties, conscience, and sense of duty. The book, which will be made into a movie, took Kim 20 years to write. Kim sees no conflict between the business and literary parts of his life. “I like doing deals because it’s a View Details

Keywords: Julia Hanna; photograph by Jun Michael Park

01 Jun 2024
News

Competing in the Age of AI

chair of the Digital Data Design Institute at Harvard and the coauthor of the book Competing in the Age of AI. He likens the sometimes-awkward process of embracing these technological shifts to learning to ride a bike. “Steve Jobs talked... View Details

Keywords: April White

12 Mar 2021
News

My Favorite Case

both teaching and research. —David Yermack (MBA 1989) Back to top “Heather Evans” Heather Evans is a second-year MBA student attempting to start a dress business. The case examines the business plan and the process of acquiring View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

Publications