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Show Results For
- All HBS Web
(7,753)
- People (8)
- News (1,207)
- Research (5,526)
- Events (48)
- Multimedia (42)
- Faculty Publications (4,099)
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- March 1998
- Teaching Note
Shell Brasil S.A.: Performance Evaluation in the Oil Products Division TN
By: Kenneth A. Merchant and Krishna G. Palepu
- December 2009
- Article
Hiding the Evidence of Valid Theories: How Coupled Search Processes Obscure Performance Differences Among Organizations
By: Nicolaj Siggelkow and Jan Rivkin
Theorists argue that an organization's high-level choices, such as its organizational design or the attributes of its top management team, should influence its performance, yet empirical researchers have struggled to detect such influence. The impact of high-level... View Details
Keywords: Decision Choices and Conditions; Management Teams; Organizational Design; Performance Effectiveness; Power and Influence; Balance and Stability
Siggelkow, Nicolaj, and Jan Rivkin. "Hiding the Evidence of Valid Theories: How Coupled Search Processes Obscure Performance Differences Among Organizations." Administrative Science Quarterly 54, no. 4 (December 2009): 602 – 634.
- 2017
- Other Article
Designing an Agile Software Portfolio Architecture: The Impact of Coupling on Performance
By: Alan MacCormack and Robert Lagerstrom
The modern industrial corporation encompasses a myriad of different software applications, each of which must work in concert to deliver functionality to end-users. However, the increasingly complex and dynamic nature of competition in today’s product-markets dictates... View Details
Keywords: Applications and Software; Design; Organizational Change and Adaptation; Performance Effectiveness
MacCormack, Alan, and Robert Lagerstrom. "Designing an Agile Software Portfolio Architecture: The Impact of Coupling on Performance." Academy of Management Annual Meeting Proceedings (2017). (doi:10.5465/AMBPP.2017.297, ISSN 2151-6561.)
- 2014
- Working Paper
Cleaning House: The Impact of Information Technology on Employee Corruption and Performance
By: Lamar Pierce, Daniel Snow and Andrew McAfee
This paper examines how firm investments in technology-based employee monitoring impact both misconduct and productivity. We use unique and detailed theft and sales data from 392 restaurant locations from five firms that adopt a theft monitoring information technology... View Details
Keywords: Management Practices and Processes; Information Technology; Ethics; Performance Productivity; Employees
Pierce, Lamar, Daniel Snow, and Andrew McAfee. "Cleaning House: The Impact of Information Technology on Employee Corruption and Performance." MIT Sloan Research Paper, No. 5029-13, October 2014.
- 2009
- Working Paper
Performance Pressure as a Double-Edged Sword: Enhancing Team Motivation While Undermining the Use of Team Knowledge
By: Heidi K. Gardner
In this paper, I develop and empirically test the proposition that performance pressure acts as a double-edged sword for teams, providing positive effects by enhancing team motivation to achieve good results while simultaneously triggering process losses. I conducted a... View Details
Keywords: Experience and Expertise; Knowledge Use and Leverage; Performance Effectiveness; Performance Expectations; Groups and Teams
Gardner, Heidi K. "Performance Pressure as a Double-Edged Sword: Enhancing Team Motivation While Undermining the Use of Team Knowledge." Harvard Business School Working Paper, No. 09-126, April 2009. (Revised January 2012.)
- December 2000
- Article
Triad Lessons: Generalizing Results on High Performance Firms in Five Business-to-Business Markets
By: Rohit Deshpandé, John U. Farley and Frederick E. Webster Jr.
Deshpandé, Rohit, John U. Farley, and Frederick E. Webster Jr. "Triad Lessons: Generalizing Results on High Performance Firms in Five Business-to-Business Markets." International Journal of Research in Marketing 17, no. 4 (December 2000): 353–362.
- December 2007
- Article
The Roles of Task-Specific Experience and Innate Ability in Understanding Analyst Performance
By: Michael B. Clement, Lisa Koonce and Thomas Lopez
Considerable debate exists about what analyst experience measures and whether analysts learn from their experiences. Extant research has argued that once innate ability is considered, analysts’ general and firm-specific experiences are not relevant to understanding... View Details
Keywords: Experience and Expertise; Learning; Performance Evaluation; Forecasting and Prediction; Financial Services Industry
Clement, Michael B., Lisa Koonce, and Thomas Lopez. "The Roles of Task-Specific Experience and Innate Ability in Understanding Analyst Performance." Journal of Accounting & Economics 44, no. 3 (December 2007): 378–398.
- March 2007
- Class Lecture
Strategy, Leadership, and Performance Management in the Social Enterprise Sector (FSS)
Leonard, Herman B. "Strategy, Leadership, and Performance Management in the Social Enterprise Sector (FSS)." Harvard Business School Class Lecture 307-105, March 2007.
- October 2002
- Article
Cognitive and Personality Predictors of Leader Performance in West Point Cadets
By: Paul T. Bartone, Scott A. Snook and Trueman R. Tremble Jr.
Bartone, Paul T., Scott A. Snook, and Trueman R. Tremble Jr. "Cognitive and Personality Predictors of Leader Performance in West Point Cadets." Military Psychology 14, no. 4 (October 2002): 321–338.
- 2008
- Other Teaching and Training Material
A Problem-Solving Approach to Designing and Implementing a Strategy to Improve Performance
By: Stacey Childress and Geoff Marietta
This note helps teams work through a problem-solving process that facilitates the design and implementation of a strategy for continuous improvement. View Details
Childress, Stacey, and Geoff Marietta. "A Problem-Solving Approach to Designing and Implementing a Strategy to Improve Performance." Harvard Business School Publishing, 2008.
- December 2006
- Article
Internet Companies' Growth Strategies: Determinants of Investment Intensity and Long-Term Performance
By: T. R. Eisenmann
Keywords: Internet and the Web; Performance; Investment; Growth and Development Strategy; Technology Industry
Eisenmann, T. R. "Internet Companies' Growth Strategies: Determinants of Investment Intensity and Long-Term Performance." Strategic Management Journal 27, no. 12 (December 2006): 1183–1204.
- Article
Putting the Brakes on Impact: A Contingency Framework for Measuring Social Performance
By: A. Ebrahim and V. K. Rangan
Ebrahim, A., and V. K. Rangan. "Putting the Brakes on Impact: A Contingency Framework for Measuring Social Performance." Academy of Management Annual Meeting Proceedings (2010). (Included in the 2010 Best Paper Proceedings of the Academy of Management, and also runner-up for the 2010 Carlo Masini Award for Innovative Scholarship from the Public and Nonprofit Division of the Academy of Management.)
- March – April 2008
- Article
Revisiting the Strategy, Structure, and Performance Paradigm: The Case of Venture Capital
By: Noam Wasserman
Wasserman, Noam. "Revisiting the Strategy, Structure, and Performance Paradigm: The Case of Venture Capital." Organization Science 19, no. 2 (March–April 2008).
- 05 Jul 2017
- Working Paper Summaries
Designing an Agile Software Portfolio Architecture: The Impact of Coupling on Performance
- March 2021
- Article
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
- 05 Jul 2006
- Working Paper Summaries
Do Managers’ Heuristics Affect R&D Performance Volatility? A Simulation Informed by the Pharmaceutical Industry
- May 2018
- Article
Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance
By: Shelley Xin Li and Tatiana Sandino
Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by Journal of Accounting Research, to test whether an... View Details
Li, Shelley Xin, and Tatiana Sandino. "Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance." Journal of Accounting Research 56, no. 2 (May 2018): 713–747.
- April–May 2012
- Article
Resources or Power? Implications of Social Networks on Compensation and Firm Performance
By: Joanne Horton, Yuval Millo and George Serafeim
Using a sample of 4,278 listed UK firms, we construct a social network of directorship-interlocks that comprises 31,495 directors. We use social capital theory and techniques developed in social network analysis to measure a director's connectedness and investigate... View Details
Keywords: Power and Influence; Social and Collaborative Networks; Compensation and Benefits; Performance; Relationships; Resource Allocation; United Kingdom
Horton, Joanne, Yuval Millo, and George Serafeim. "Resources or Power? Implications of Social Networks on Compensation and Firm Performance." Journal of Business Finance & Accounting 39, nos. 3-4 (April–May 2012): 399–426.
- 09 Jul 2009
- Working Paper Summaries
Performance Pressure as a Double-Edged Sword: Enhancing Team Motivation While Undermining the Use of Team Knowledge
Keywords: by Heidi K. Gardner
- 23 Mar 2020
- Working Paper Summaries