Publications

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31 Mar 2009
First Look

First Look: March 31, 2009

and Sugata Roychowdhury Abstract We examine the accrual choices of outsourcing firms with links to U.S. congressional candidates during the 2004 elections, when corporate outsourcing was a major campaign... View Details

Keywords: Martha Lagace

April 2004 (Revised July 2007)
Case

OfficeTiger

By: Joseph B. Lassiter III and Johanna Regine Naunton Blaxall

OfficeTiger was founded in late 1999 with an innovative approach to global outsourcing. The company's employees, located primarily in India, provided services for corporations, investment banks, and professional services firms throughout the United States, Europe, and... View Details

Keywords: Mergers and Acquisitions; Globalized Markets and Industries; Job Cuts and Outsourcing; Growth and Development Strategy; Service Operations; India

26 May 2009
Research & Ideas

Improving Market Research in a Recession

the do-it-yourself approach rather than outsourcing to a market research firm is attractive in a cost-cutting era, but you risk getting no more than what you pay for. The opinions of convenience sample of an enthusiastic online brand... View Details

Keywords: by John Quelch

31 Aug 2017
Blog Post

Why I Spent This Summer Coding

would it cost to build/change/scale this? - is a frequent question in startup land (elsewhere too) where recruitment targets are typically behind schedule. In my case, I saw two main options to building a MVP (minimum viable product): outsource, or DIY. Sure, View Details

Keywords: Technology

15 Dec 2015
News

The Year in Ideas 2015

outsource. Initially they outsourced customary household tasks, but now they are outsourcing unconventional tasks, like event help for birthdays, IKEA furniture assembly, city-to-city deliveries, and others.... View Details

Keywords: Julia Hanna, Christine Lejeune, Dan Morrell, and April White

March 2012
Background Note

Managing the Layoff Process: India

By: Sandra J. Sucher

This note is an overview of the context for managing layoffs in India. It describes the legal responsibilities of managers in conducting layoffs, recent unemployment trends, and the financial, health, training, job placement, and other benefits that laid-off employees... View Details

Keywords: Job Cuts and Outsourcing; Resignation and Termination; Compensation and Benefits; Ethics; Management; Employees; Governance Compliance; India

March 2012
Background Note

Managing the Layoff Process: The United States

By: Sandra J. Sucher

This note is an overview of the context for managing layoffs in the United States. It describes the legal responsibilities of managers in conducting layoffs, recent unemployment trends, and the financial, health, training, job placement, and other benefits that... View Details

Keywords: Job Cuts and Outsourcing; Resignation and Termination; Compensation and Benefits; Ethics; Management; Employees; Governance Compliance; United States

01 Jun 2012
News

Bringing ‘Global’ Back Home

Issue Focus: The Global Manager Fields Photo courtesy FORD Motor Company Issue Focus: The Global Manager Around the World They Call Him Mr. China Think Locally, Act Globally No disrespect to Detroit and California—they’re definitely hubs of car culture. But don’t... View Details

Keywords: Garry Emmons; Transportation Equipment Manufacturing; Manufacturing

17 Apr 2017
HBS Case

This Turkish Debt Collector Is Customer-friendly

of both their consumers and regulators. “Usually, with debt collection, the object is to dial for dollars—collect as much as you can in the first phone call, and then outsource the work to the legal system,” says Campbell, whose research... View Details

Keywords: by Michael Blanding; Financial Services

09 Nov 2015
Research & Ideas

These Employers Pay Higher Salaries than Necessary

buyer. Now translate the same situation from a brick-and-mortar bazaar to an online peer-to-peer marketplace such as Upwork, which allows businesses to outsource work to freelancers, frequently overseas. “Workers on the market have lots... View Details

Keywords: by Michael Blanding; Employment; Technology; Computer

11 Jun 2012
Research & Ideas

When Business Competition Harms Society

Rather than operating its own testing facilities, New York outsources its emissions testing program to the private sector—to service stations, garages, and dealerships—but mandates they charge customers the same fixed price for the... View Details

Keywords: by Carmen Nobel; Auto

17 Sep 2013
First Look

First Look: September 17

Publications September 2013 Management Science Diasporas and Outsourcing: Evidence from oDesk and India By: Ghani, Ejaz, William R. Kerr, and Christopher Stanton Abstract—This study examines the role of the Indian diaspora in the View Details

Keywords: Sean Silverthorne

July–August 2023
Article

Case Study: How Should a Start-Up Cut Its Burn Rate?

By: Nitin Nohria, Katie Josephson, Sophia Wronsky and Elizabeth Rha

Tyler Smith, the founder and CEO of the enterprise software firm Puck.io, is facing a hard decision. Just three months earlier the company laid off 20% of its employees to reduce its burn rate amid growing economic uncertainty and a suddenly unattractive funding... View Details

Keywords: Employees; Job Cuts and Outsourcing; Governing and Advisory Boards; Business and Shareholder Relations; Business or Company Management; Business Startups

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March 2000 (Revised April 2001)
Case

Menem and the Populist Tradition in Argentina

By: Rafael M. Di Tella and Eliseo Neuman

Argentina has flourished under a fixed exchange rate system, yet there are large income and employment fluctuations. The social cost of unemployment is threatening the viability of the economic model. Building a welfare state is one alternative, but this may be a... View Details

Keywords: History; Governance; Job Cuts and Outsourcing; Employment; Currency Exchange Rate; Welfare; Government Administration; Government and Politics; Argentina