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- All HBS Web (926)
- Faculty Publications (212)
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- 04 Apr 2017
- First Look
First Look at New Research, April 4
model the technology of step processes with bottlenecks and show how this technology rewards vertical integration, a hierarchical organization, and the use of direct authority. These properties in turn became the organizational hallmarks... View Details
Keywords: Sean Silverthorne
- 19 Mar 2013
- First Look
First Look: March 19
for organizational forms beyond the executive team. Download the paper: http://ssrn.com/abstract=1982531 Causes and Consequences of Firms' Self-Reported Anticorruption Efforts Authors:Healy, Paul M., and... View Details
Keywords: Sean Silverthorne
- 07 Oct 2002
- Research & Ideas
What Leaders Need to Do To Restore Investor Confidence
involved with options. No one change by itself will be enough. CEOs must address the organizational architecture: the planning systems; the performance measurement and evaluation systems; the incentives systems; the boundary systems that... View Details
Keywords: by Harvard Management Update
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
delivery had almost entirely been overlooked. Before being able to generate revenue through the call center, institutions have to fully understand and be able to implement superior customer service." "Each service interaction View Details
- 05 Dec 2013
- What Do You Think?
Is Walmart Defying Economic Gravity?
low-cost strategy, eliminating management choice going forward? And do such strategies have much longer lives than those associated with other forms of differentiation among offerings to customers? When does friction trump scale in the... View Details
- 30 Jun 2009
- First Look
First Look: June 30
short-term volatility of inflation-indexed bond returns do not invalidate the basic case for these bonds, that they provide a safe asset for long-term investors. Governments should expect inflation-indexed bonds to be a relatively cheap View Details
Keywords: Martha Lagace
- 01 Mar 2011
- First Look
First Look: March 1
of power, power-devaluation theory, and organizational research on the antecedents of employee voice, we argue that a leader's experience of heightened power produces verbal dominance, which reduces perceptions of leader openness and team... View Details
Keywords: Sean Silverthorne
- 21 Oct 2014
- First Look
First Look: October 21
compensation and incentives, performance reviews, and measuring sales effectiveness. Part 4 examines broader organizational requirements for effective selling and strategy implementation: developing sales managers who can manage and... View Details
Keywords: Sean Silverthorne
- 26 Jun 2007
- First Look
First Look: June 26, 2007
Organizational Response to Environmental Demands: Opening the Black Box Authors:Magali A. Delmas and Michael W. Toffel Abstract This paper combines new and old institutionalism to explain enduring differences in View Details
Keywords: Martha Lagace
- 27 Sep 2016
- First Look
September 27, 2016
overcome the organizational blocks that impede the potential of all people who work in modern organizations. While this module is designed to be used alone, it is part of the Management Control Systems series. The series View Details
Keywords: Sean Silverthorne
- 12 Sep 2006
- First Look
First Look: September 12, 2006
organizational culture, alignment, leadership style/fit, and change management. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=406111 The Board of Directors at Morgan Stanley Dean Witter (A) Harvard... View Details
Keywords: Sean Silverthorne
- 01 Jun 2010
- Sharpening Your Skills
Sharpening Your Skills: Social Reporting
Nonprofit Accountability Working Paper. Nonprofit leaders face multiple, and sometimes competing, accountability demands from numerous actors, for varying purposes, and requiring differing levels of organizational response. The challenge... View Details
Keywords: by Staff
- 16 Jul 2024
- Op-Ed
Corporate Boards Are Failing in Their No. 1 Duty
discipline to its operations. That direction enabled him to move forward with clarity. If the board is serious about its responsibilities, it should form a committee to oversee the company’s leadership development process, taking the time... View Details
Keywords: by Bill George
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
often need organizational change that the retailer is reluctant to make. Implementing analytic skills might require collaboration across multiple functions. Analytics are simply not "fun" for many people. Q: How can managers... View Details
- 27 Sep 2011
- First Look
First Look: September 27
two important forms of speaking up. These results can enable managers to solicit ideas from frontline workers that lead to performance improvement. Download the paper: http://www.hbs.edu/research/pdf/11-005.pdf "Learning from... View Details
Keywords: Sean Silverthorne
- 15 Dec 2008
- Research & Ideas
The Surprisingly Successful Marriages of Multinationals and Social Brands
integrity? A: The more effective large companies have recognized that preserving the social icon's distinctive culture and business approach is essential to preserving its key success factors. Consequently, they retain a large degree of View Details
- 30 Aug 2016
- First Look
August 30, 2016
variation generated by the experimental treatments, we model sales force performance to identify the effectiveness of various forms of conditional and unconditional compensation. We account for salesperson heterogeneity by using a... View Details
Keywords: Carmen Nobel
- 02 Feb 2016
- First Look
February 2, 2016
many forms and that these are enabled by creativity and the right organizational flexibility and mindset. This abridged version of the case focuses on the choice of Jeopardy! as the development target and... View Details
Keywords: Sean Silverthorne
- 13 Oct 2015
- First Look
October 13, 2015
James Heppelmann looked at how this shift is changing the structure of industries and forcing firms to rethink their strategies. In this companion article, the authors look at the effects inside firms, examining the impact that smart, connected products have on... View Details
- 22 Apr 2014
- First Look
First Look: April 22
demand for control over remittances in the baseline survey. We also find positive spillovers of our savings intervention in the form of increased savings at other banks (specifically, banks in the U.S.). We interpret the effects we find... View Details
Keywords: Sean Silverthorne