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  • February 2025 (Revised April 2025)
  • Case

Shake Shack's Playbook for the Digital Era

By: Christopher Stanton, Allison Ciechanover and George Gonzalez
This case examines Shake Shack’s journey from a single New York City hot dog cart to a global fast-casual restaurant chain renowned for both premium quality and a culture of “enlightened hospitality.” As the company expands worldwide, it pilots digital ordering... View Details
Keywords: Business Model; Customer Satisfaction; Technology Adoption; Brands and Branding; Organizational Culture; Customization and Personalization; Expansion; Digital Transformation; Food and Beverage Industry
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  • 30 Jun 2009
  • First Look

First Look: June 30

barriers that TOTO faces in gaining adoption of an innovation. It also explores the role of product categorization in driving consumer behavior—in contrast to the U.S., toilets in Japan are considered a high-tech consumer electronic... View Details
Keywords: Martha Lagace
  • 02 Apr 2010
  • What Do You Think?

Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?

income and education can, by extension, lead to poor health outcomes. Much of the research that does explore the impact of organizational practice focuses on outcomes such as cost and profitability. For example, satisfied, engaged... View Details
Keywords: by Jim Heskett
  • 17 Apr 2007
  • First Look

First Look: April 17, 2007

organizations and as a society. Yet, what is well understood within the organizational literature is that such changes are difficult and are usually met with resistance. Sustainability is no exception; executives and organizations have... View Details
Keywords: Martha Lagace
  • 14 Feb 2012
  • First Look

First Look: February 14

can make organizational learning happen by building teams that learn. Publisher's Link: http://www.wiley.com/WileyCDA/WileyTitle/productCd-078797093X.html The Gifts We Keep on Giving: Documenting and Destigmatizing the Regifting Taboo... View Details
Keywords: Carmen Nobel
  • 17 Feb 2015
  • News

The First Five Years: Justin Pasquariello (MBA 2010)

implementation of our organizational strategy and budget. I work with our team and other stakeholders to think through research questions, and partner with funders to identify funding to investigate questions and disseminate our results.... View Details
Keywords: Health, Social Assistance
  • 01 Jun 2008
  • News

A Binary Formula

Executive Education offerings that teach scientists business and organizational fundamentals? What about joint MBA/Ph.D. programs? How about science/business seminars, more science-based cases, and more science-savvy faculty to teach... View Details
Keywords: Garry Emmons; science; research; Colleges, Universities, and Professional Schools; Educational Services; Management
  • 14 Nov 2011
  • Research & Ideas

Creating a Global Business Code

interest among multinational firms, including, Margolis observes, those that hesitated to participate in the initial survey. In focusing on the perceived differences between what a company should do and what it actually does do, this research has yielded a valuable... View Details
Keywords: by Carmen Nobel
  • September 2011 (Revised January 2012)
  • Case

Telemonitoring at Visiting Nurse Health System

By: F. Warren McFarlan, Mark Keil and Mala Kaul
The Telemonitoring at Visiting Nurse Health System case presents one home healthcare organization's efforts to use telemonitoring to improve the quality of care provided to at-risk patients who were discharged from hospitals and needed home care. After two years of... View Details
Keywords: Capital Budgeting; Cost vs Benefits; Risk Management; Technology Adoption; Technological Innovation; Organizational Change and Adaptation; Competitive Strategy; Health Industry; Technology Industry
Related
  • 03 Jun 2008
  • First Look

First Look: June 3, 2008

dominated by philosophical and political discourse due to a lack of systematic evaluation. Very little empirical evidence is available to indicate whether these codes legitimately distinguish adopting companies and factories as providing... View Details
Keywords: Martha Lagace
  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

Was the Wealth of Nations Determined in 1000 B.C.? Authors:Diego A. Comin, William Easterly, and Erick Gong Abstract We assemble a dataset on technology adoption in 1000 B.C., 0 A.D., and 1500 A.D. for the predecessors to today's nation... View Details
Keywords: Martha Lagace
  • 30 Aug 2016
  • First Look

August 30, 2016

exploiting the well-documented social divide between urban resident workers and rural migrant workers in urban Chinese firms. We analyze data on weekly output, individual characteristics, and coworker composition for all weavers in an urban Chinese textile firm during... View Details
Keywords: Carmen Nobel
  • Web

Scaling Technology Ventures - Course Catalog

stages, which the course calls extrapolation – the period of dramatic top-line growth that occurs midway through a typical S-curve, after a venture has confirmed product-market fit and raised its first round of VC financing. Adopting the... View Details
  • 14 Apr 2015
  • First Look

First Look: April 14

Additionally, labor quality and the structure of demand and a long tradition of work in organizational behavior suggests that the successful adoption of productivity enhancing managerial practices requires... View Details
Keywords: Sean Silverthorne
  • 07 Dec 2010
  • First Look

First Look: Dec. 7

regulatory, normative, and cognitive factors in shaping firms' decisions to adopt specific organizational practices, above and beyond their technical efficiency. Similarly, institutional theory emphasizes... View Details
Keywords: Sean Silverthorne
  • 10 Feb 2014
  • HBS Case

Stressing Safety in South Africa’s Platinum Mines

One morning last fall, Gautam Mukunda told the MBA students in his first-year Leadership and Organizational Behavior class to crawl under their desks and stay there. He wanted them to experience a sense of how it feels to work in a... View Details
Keywords: by Carmen Nobel; Manufacturing
  • 05 Nov 2024
  • Research & Ideas

AI Can Help Leaders Communicate, But Can't Make Employees Listen

go before humans cede the craft of writing to machines—if that ever happens in an organizational context. Overcoming aversion “is the billion-dollar question in front of the AI industry,” says Choudhury, who teamed on the paper with Bart... View Details
Keywords: by Ben Rand; Information Technology; Technology
  • 14 Sep 2010
  • First Look

First Look: September 14, 2010

  PublicationsRecent Advances in the Empirics of Organizational Economics Authors:Nicholas Bloom, Raffaella Sadun, and John Van Reenen Publication:,em>Annual Review of Economics Vol. 2 (2010) Abstract We present a survey of recent... View Details
Keywords: Sean Silverthorne
  • 24 Apr 2012
  • First Look

First Look: April 24

to large exogenous sources of non-systematic income risk? We use a series of randomized field experiments in rural India to test the importance of price and non-price factors in the adoption of an innovative rainfall insurance product.... View Details
Keywords: Carmen Nobel
  • 30 Jan 2012
  • Research & Ideas

Measuring the Efficacy of the World’s Managers

organizational management practices all over the world. The project was borne of a widely perceived gap in economic research. In business academia, there is an optimistic tendency to assume that managers generally make decisions in the... View Details
Keywords: by Carmen Nobel