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  • January 2022 (Revised November 2023)
  • Case

Expanding the Culture of Learning at Kraft Heinz

By: Ashley V. Whillans and Carolyn Watson
The Kraft Heinz Company (KHC) was an American food company formed in 2015 by the merger of Kraft Foods Group, Inc and the H.J. Heinz Company. The company sold food products like Heinz Ketchup, Kraft Mac & Cheese, Kool-Aid, and Philadelphia cream cheese to supermarkets,... View Details
Keywords: Learning; Culture; Work Culture; Workplace Practices; Mergers; Mergers and Acquisitions; Competitive Advantage; Human Capital; Training; Performance Evaluation; Growth and Development; Personal Development and Career; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Food and Beverage Industry
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Whillans, Ashley V., and Carolyn Watson. "Expanding the Culture of Learning at Kraft Heinz." Harvard Business School Case 922-036, January 2022. (Revised November 2023.)
  • 25 Oct 2011
  • First Look

First Look: October 25

cross-group network effects are neither necessary nor sufficient for an organization to be a MSP. Second, our definition emphasizes the difference between MSPs and alternative forms of intermediation such as... View Details
Keywords: Sean Silverthorne
  • 13 Mar 2023
  • Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

who could put capital to very good use, but microfinance has not yet unlocked those potential opportunities. Bulletin: How are these findings shaping your work? Roth: There are two strands of research that form the basis of our conviction... View Details
Keywords: by Jen McFarland Flint; Financial Services
  • 22 Aug 2005
  • Research & Ideas

Restoring a Global Economy, 1950–1980

of the process of reducing trade barriers and a limitation on it. The European Economic Community (later known as the EC, and, from 1993, the European Union) was formed in 1957, and initially consisted of six Western European countries.... View Details
Keywords: by Geoffrey Jones
  • 10 Apr 2014
  • Research & Ideas

John Kotter’s Plan to Accelerate Your Business

toppled—in fact, he calls it "one of the most amazing innovations of the twentieth century." Instead, he wants executives to consider how their own companies formed and developed at a young age. "All View Details
Keywords: by Kim Girard
  • 08 Mar 2004
  • Research & Ideas

Creating Value in Your Business Ecosystem

focus primarily on their internal capabilities—have realized this and pursued strategies that not only aggressively further their own interests but also promote their ecosystems' overall health. . . . The Keystone Advantage Keystone View Details
Keywords: by Marco Iansiti & Roy Levien
  • 12 Nov 2001
  • Research & Ideas

The Three Components of Family Governance

children should attend these meetings. One family says that children should attend when they are able to feed themselves; most families start bringing the younger generation into meetings at around age 16. For the young children, families should still consider View Details
  • 24 Jul 2007
  • First Look

First Look: July 24, 2007

collaboration. Second, they didn't organize effectively for collaboration, believing that innovation could be managed much like production and partners treated like "suppliers." And third, they didn't invest in building... View Details
Keywords: Martha Lagace
  • 17 Aug 2012
  • Working Paper Summaries

Dividends as Reference Points: A Behavioral Signaling Approach

Keywords: by Malcolm Baker & Jeffrey Wurgler
  • 02 Jun 2009
  • First Look

First Look: June 2, 2009

their help. This concern is particularly acute when making contributions to organizations that serve heterogeneous populations. While we have considerable evidence that donors are more generous if they know their assistance benefits a... View Details
Keywords: Martha Lagace
  • 03 Dec 2020
  • Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

ways in which organizations met the challenges of 2020. What strategies and actions worked better than others? What can we learn from these? While many companies reduced payor headcount, some pledged at the outset of the crisis to do... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 11 Jan 2022
  • Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

the COVID-19 pandemic approaches its third exhausting year. Validating someone’s feelings can be as simple as pausing during the day to say, “You seem anxious,” says Zlatev, a professor in the Negotiation, Organizations & Markets Unit... View Details
Keywords: by Pamela Reynolds
  • 18 Apr 2011
  • Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

wheel” In a paper forthcoming in Organization Science, professor Tsedal B. Neeley and coauthors delve into why many managers tend to send the same message, over and over, via multiple media to team members. At first blush, this strategy... View Details
Keywords: by Kim Girard
  • 23 Jul 2012
  • Research & Ideas

The Power of Conversational Leadership

top assume otherwise. “Having communication that goes bottom-up is just as important as having communication that goes top-down.” "In many cases you have an executive team that's so sure about company strategy, but then you go inside the View Details
Keywords: by Carmen Nobel
  • 18 Nov 2002
  • Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

ethics at its core is about excellence and high attainment rather than misdeeds and malfeasance. But we do pay attention to misconduct, and I have seen many types over the years—from the garden-variety deceptions and betrayals that sap morale and waste human energy to... View Details
Keywords: by Carla Tishler
  • 21 Mar 2018
  • Research & Ideas

Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity

(USPTO), which has used innovative practices around employees working remotely. “I found the US patent office fascinating,” Choudhury says. “It is not only a large organization with more than 10,000 people, but also an View Details
Keywords: by Michael Blanding; Technology; Information
  • 2009
  • Working Paper

Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work

By: Tsedal Beyene, Pamela J. Hinds and Catherine Durnell Cramton
In an ethnographic study comprised of interviews and concurrent observations of 145 globally distributed members of nine project teams of an organization, we found that uneven proficiency in English, the lingua franca, disrupted collaboration for both native and... View Details
Keywords: Spoken Communication; Interpersonal Communication; Globalized Firms and Management; Groups and Teams; Behavior; Emotions; Social and Collaborative Networks
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Beyene, Tsedal, Pamela J. Hinds, and Catherine Durnell Cramton. "Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work." Harvard Business School Working Paper, No. 09-138, June 2009.
  • 08 Mar 2019
  • Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

Identify all likely and potential opponents at the outset of the process. Project advocates often find themselves in reactive, defensive mode, having focused too late on opponents who have seized the initiative. For Amazon’s project, opposition from View Details
Keywords: by James K. Sebenius; Real Estate; Construction
  • 10 Apr 2007
  • First Look

First Look: April 10, 2007

issues is brief and non-technical. Provides actual deferred tax information from AOL's Form 10-K, where net operating loss carry forwards result in a large deferred tax asset and the accounting for software and deferred subscriber... View Details
Keywords: Martha Lagace
  • 12 Apr 2011
  • First Look

First Look: April 12

has on the acquirer's characteristics, form of payment, announcement returns, long-run stock price, and operating performance. We find that compared to the acquirers of other private companies, firms that acquire private venture... View Details
Keywords: Sean Silverthorne
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