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  • 22 Nov 2016
  • First Look

November 22, 2016

popularity of carryout orders, which poses a threat to the service experiences of customers and the sustainability of the operation. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/617011-PDF-ENG Harvard Business School Case... View Details
Keywords: Sean Silverthorne
  • 25 Oct 2016
  • First Look

October 25, 2016

high-volume U.S. hospitals for delivering a primary total knee arthroplasty without major complicating conditions. Hospital and physician personnel costs were calculated using time-driven activity-based costing. Consumable supply costs, such as the prosthetic implant,... View Details
Keywords: Sean Silverthorne
  • 14 Feb 2012
  • First Look

First Look: February 14

Review, 2011 An abstract is unavailable at this time. Purchase the book: http://hbr.org/product/guide-to-managing-up-and-across/an/11126-PDF-ENG Empirical Observations on Incentives for Weight Loss Authors:Leslie John, George Lowenstein,... View Details
Keywords: Carmen Nobel
  • 22 Mar 2016
  • First Look

March 22, 2016

counter this ambiguity, this paper proposes that the strength of the greedy signal relates to an individual's volunteer reputation. Results from an online experiment support this possibility: the crowd out in response to public incentives... View Details
Keywords: Sean Silverthorne
  • 15 Jul 2015
  • Research & Ideas

Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday

revenue for Amazon, in addition to the additional value the online retailing giant gets from the loyalty customers feel once they are enrolled. "THERE IS NO QUESTION THAT PRIME MEMBERS ARE EXTREMELY IMPORTANT FOR AMAZON, AND IT GIVES... View Details
Keywords: Re: Sunil Gupta; Retail
  • 26 May 2009
  • Research & Ideas

Improving Market Research in a Recession

often be greater. Brand preferences and consumption levels in emerging markets such as China, India, and Brazil tend to be more fluid. Consumer research is therefore critical to aid marketers trying to cement brand preferences early on as these economies develop. Go... View Details
Keywords: by John Quelch
  • 23 Aug 2016
  • First Look

August 23, 2016

abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516092-PDF-ENG Harvard Business School Case 917-004 Disintermediation in Two-Sided Marketplaces Two-sided marketplaces often risk disintermediation: users... View Details
Keywords: Sean Silverthorne
  • 12 Feb 2013
  • First Look

First Look: Feb. 12

(on Technology & Innovation and Management Research Methodology), the 14-volume encyclopedia now offers users a fully searchable online resource linked to the wider literature and to an associated database of handbooks and journals in... View Details
Keywords: Sean Silverthorne
  • 19 Jan 2022
  • In Practice

7 Trends to Watch in 2022

As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery... View Details
Keywords: by HBS News
  • 14 Oct 2014
  • First Look

First Look: October 14

horizon-the rapid growth of the Netflix online streaming service, which had a very different business model. Hastings' efforts to separate the activity into two separate companies met with strong pushback from consumers and the press.... View Details
Keywords: Sean Silverthorne
  • 09 Jan 2018
  • First Look

First Look at New Research and Ideas, January 9, 2018

Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences and behaviors in service environments. An observational analysis of customers queuing at a grocery... View Details
Keywords: Sean Silverthorne
  • 02 Apr 2019
  • First Look

New Research and Ideas, April 2, 2019

purchase interest. Specifically, building on the psychology of disclosure and trust, we posit that cost transparency, insofar as it represents an act of sensitive disclosure, fosters trust. In turn, this heightened trust enhances... View Details
Keywords: Dina Gerdeman
  • 07 Mar 2017
  • First Look

First Look at New Research, March 7

consideration of the opportunity for Peru and other South American growers to exploit counter-seasonal export opportunities, selling into northern-hemisphere markets when prices peak. Purchase this case:... View Details
Keywords: Sean Silverthorne
  • 15 Oct 2014
  • Research & Ideas

Apple Pay’s Technology Adoption Problem

something that already works [e.g. credit and debit cards], something that doesn't complain when it gets wet in the rain, something that doesn't complain when I launder my pants?" Especially, he adds, when those cards give users and additional 1 or 2 percent off... View Details
Keywords: by Dina Gerdeman; Technology; Retail
  • 19 Apr 2011
  • First Look

First Look: April 19

improvements in performance. Day 1 of the two-case series focuses on the steps taken by Klein over his eight-year tenure. Supplementary video (both for homework and in class) provides Klein's thoughts about major developments. Purchase... View Details
Keywords: Sean Silverthorne
  • 10 Jun 2014
  • First Look

First Look: June 10

School Case 314-108 China Vanke: Supplement At China Vanke, the assistant to the Chairman asks whether a business model posted in an online discussion thread correctly explains Vanke's rapid growth over the previous two decades. He uses... View Details
Keywords: Sean Silverthorne
  • 11 Dec 2012
  • First Look

First Look: Dec. 11

Internet's routing table, which is socially costly, so an IP address market should discourage subdividing IP address blocks more than necessary. Yet IP address transfer rules also need to facilitate purchase by the networks that need the... View Details
Keywords: Sean Silverthorne
  • 04 Nov 2008
  • First Look

First Look: November 4, 2008

The carbon market has emerged in response to concerns about global climate change. This note characterizes the market in 2008, describing each segment and how it operates. Purchase this note: http://harvardbusinessonline.hbsp.harvard.edu/... View Details
Keywords: Martha Lagace
  • 12 Oct 1999
  • Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

What does cyberspace mean for physical retail space? Has online shopping changed the fundamentals of retailing? How should managers evaluate new in-store technologies? Harvard Business Review posed these questions to three retail... View Details
Keywords: by Raymond Burke; Retail
  • 21 Oct 2014
  • First Look

First Look: October 21

the bias on a per word basis hardly differs between the sources. These results have implications for the segregation of readers in online sources and the allocation of editorial resources in online sources... View Details
Keywords: Sean Silverthorne

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