Metrics - Publications - Faculty & Research

19 May 2021
Op-Ed

Why America Needs a Better Bridge Between School and Career

college degree. Incentives and measurement will also play an important role in understanding the success of training efforts. If college-focused programs aspire to support employment outcomes, labor market outcomes must become a key View Details

Keywords: by Joseph B. Fuller and Rachel Lipson

17 Jun 2015
Lessons from the Classroom

Excellence Comes From Saying No

capital firm Polaris Partners, and former executive at Pfizer, Schulman has worked in some 90 countries around the world. "The key to creating collaborative teams within diverse environments, is to find strategies that increase the View Details

Keywords: by Michael Blanding

January 2020
Case

SK Group: Social Progress Credits

By: George Serafeim, Ethan Rouen and David Freiberg

SK Group was one of the largest companies South Korea. A family-run conglomerate consisting of around 120 subsidiaries and employing more than 100,000, SK was tightly knit into the fabric of Korean society. SK viewed their future success as contingent upon the strength... View Details

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June 2023 (Revised June 2023)
Supplement

Roche: ESG and Access to Healthcare

By: George Serafeim

In May 2022, Roche Group, one of the largest healthcare companies in the world, hosted its first investor event focused exclusively on its efforts to impact access to healthcare. While Roche had recently set an ambitious goal to double the number of patients that had... View Details

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10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

enough data and information to do so. Plans, and the corresponding KPIs and other metrics that will empower your team to execute them, should be adjusted to address the company’s immediate needs and short-term goals, and communicated... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

segments and relevant metrics and incentives. Additionally, when market lifecycles are shorter, you must reconstruct sales models more often, and this must be done while the ship is under full sail in an ocean where you don't control the... View Details

Keywords: by Kristen Senz

January 2007 (Revised January 2008)
Case

Amanco: Developing the Sustainability Scorecard

By: Robert S. Kaplan and Ricardo Reisen de Pinho

Describes the challenges of using the Balanced Scorecard to implement a triple-bottom-line strategy for delivering excellent economic, environmental, and social performance. The owners and senior executive team of Amanco, a producer of plastic pipe and complete water... View Details

Keywords: Balanced Scorecard; Measurement and Metrics; Corporate Social Responsibility and Impact; Environmental Sustainability; Social Issues; Strategy; Construction Industry; Industrial Products Industry; Latin America; Brazil

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14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

conversations with their bosses, notes Thomas DeLong, who teaches organizational behavior at Harvard Business School. "I'm amazed that although organizations are willing to set metrics for success in difficult times, so few... View Details

Keywords: by Paul Michelman

September 2020 (Revised September 2021)
Case

Student Success at Georgia State University (A)

By: Michael W. Toffel, Robin Mendelson and Julia Kelley

Georgia State University had developed a reputation for driving student success by nearly doubling its graduation rate for students of all racial, ethnic, and socioeconomic backgrounds. It did so while growing its student body and the proportion of Black/African... View Details

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04 Feb 2013
Research & Ideas

Are the Big Four Audit Firms Too Big to Fail?

Are auditors becoming too big to fail? For over a decade, there have been articles and op-eds in the popular and business press arguing that the auditing industry, currently dominated by Deloitte & Touche, Ernst & Young, KPMG, and PwC, is a tightening... View Details

Keywords: by Martha Lagace; Accounting

17 Oct 2018
Research & Ideas

Pro Basketball Coaches Display Racial Bias When Selecting Lineups

the cubicle. “When you are really high-performing, it makes you sometimes forget about the more objective metrics and you could tend to become more racially biased and exercise more personal preferences,” Zhang says. “Being aware of that... View Details

Keywords: by Michael Blanding; Sports

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

even more difficult than in the past. Why the concern about coordination between sales and marketing? Every business exists for financial performance—making money. We know generally how to measure it across different companies and industries, and use View Details

Keywords: by Benson Shapiro

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

we worked for over a decade on a renewable energy transmission project that will deliver 1,250 MW of clean energy to New York by 2025, enough to power over 1 million homes and decrease CO2 emissions by an estimated average of 3.9M metric... View Details

April 2011
Case

Porcini's Pronto: "Great Italian cuisine without the wait!"

By: James L. Heskett and Richard Luecke

Porcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known for providing excellent service, Porcini's serves high-quality Italian cuisine made from fresh ingredients. Looking... View Details

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08 Mar 2021
Blog Post

International Women's Day Featured Stories

missing an actionable dataset that quantifies its climate impact. To address this gap, I am building Metric to provide ESG analytics software that measures corporate ESG performance and quantifies the financial impact. With the right... View Details