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  • All HBS Web  (3,682)
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  • All HBS Web  (3,682)
    • People  (18)
    • News  (1,120)
    • Research  (1,586)
    • Events  (10)
    • Multimedia  (26)
  • Faculty Publications  (640)
← Page 23 of 3,682 Results →
  • 29 Sep 2021
  • Blog Post

Latinx Women in the Spotlight: Marimar Pérez-Riera (MBA 1994)

I was born and raised in Puerto Rico, and Spanish is my first language. There was no Nickelodeon or Disney Channel so I learned English watching Sesame Street. My gift was math and science, and after studying hard and graduating from... View Details
  • Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry
  • 04 May 2017
  • News

Helping MBA Students Scale Mount Everest

  • February 11, 2022
  • Article

Skills-Based Hiring Is on the Rise

By: Joseph B. Fuller, Christina Langer and Matthew Sigelman
Two decades ago, companies began adding degree requirements to job descriptions, even though the jobs themselves hadn’t changed. After the Great Recession, many organizations began trying to back away from those requirements. To learn how the effort is going, the... View Details
Keywords: Human Resource Management; Hiring; Recruiting; Selection and Staffing; Recruitment; Competency and Skills; Human Resources
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Fuller, Joseph B., Christina Langer, and Matthew Sigelman. "Skills-Based Hiring Is on the Rise." Harvard Business Review Digital Articles (February 11, 2022).
  • June 2022 (Revised August 2023)
  • Case

Strategic Innovation at the United Nations: A Network of Ecosystems

By: Frank Nagle, Elizabeth J. Altman and Amy Klopfenstein
In 2021, Gina Lucarelli, leader of the United Nations Development Programme (UNDP) Accelerator Labs, prepared for a meeting with UNDP Administrator Achim Steiner. The two planned to discuss the future of the Accelerator Labs, a network of social innovation labs located... View Details
Keywords: Change; Disruption; Transformation; Change Management; Education; Learning; Environmental Management; Climate Change; Environmental Sustainability; Geography; Geographic Scope; Global Range; Local Range; Geopolitical Units; Country; Human Resources; Recruitment; Retention; Selection and Staffing; Employees; Employee Relationship Management; Information Technology; Information Management; Innovation and Invention; Collaborative Innovation and Invention; Disruptive Innovation; Innovation and Management; Innovation Leadership; Innovation Strategy; Knowledge; Knowledge Acquisition; Knowledge Dissemination; Knowledge Management; Knowledge Sharing; Knowledge Use and Leverage; Organizations; Mission and Purpose; Organizational Culture; Organizational Structure; Organizational Design; Organizational Change and Adaptation; Social Enterprise; Non-Governmental Organizations; Social Psychology; Social and Collaborative Networks; Society; Social Issues; Welfare; Strategy; Cooperation; Adaptation; Public Administration Industry; North and Central America
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Nagle, Frank, Elizabeth J. Altman, and Amy Klopfenstein. "Strategic Innovation at the United Nations: A Network of Ecosystems." Harvard Business School Case 722-363, June 2022. (Revised August 2023.)
  • 2019
  • Working Paper

From Know-It-Alls to Learn-It-Alls: Executive Development in the Era of Self-Refining Algorithms, Collaborative Filtering and Wearable Computing

By: Mihnea Moldoveanu and Das Narayandas
We examine the future of executive education on a technological and cultural landscape that is imminent but different to the one we are accustomed to. We show how the contextualization, socialization and personalization of learning—avowed but distal goals of current... View Details
Keywords: Executive Education; Leadership Development; Technological Innovation; Customization and Personalization; Management Skills; Knowledge Acquisition; Knowledge Sharing
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Moldoveanu, Mihnea, and Das Narayandas. "From Know-It-Alls to Learn-It-Alls: Executive Development in the Era of Self-Refining Algorithms, Collaborative Filtering and Wearable Computing." Harvard Business School Working Paper, No. 20-061, November 2019.
  • September 8, 2009
  • Article

The New Governance Paradigm

By: Nathaniel Foote and Michael Beer
Boards members of failed banks in 2008 or of the many companies like Enron who were caught up in scandals are by and large honorable, well intentioned, and competent people. So what went wrong and what can be done about it. This article argues that the problem lies in... View Details
Keywords: Corporate Governance; Competency and Skills; Banks and Banking; Failure; Goals and Objectives; Leadership; Management Practices and Processes; Ethics; Performance; Governing and Advisory Boards; Crime and Corruption
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Foote, Nathaniel, and Michael Beer. "The New Governance Paradigm." Directorship (September 8, 2009).
  • October 2021
  • Background Note

How to Write an Action-Planning Memo

By: Ryan Raffaelli and Akshaya Varghese
The ability to communicate an action plan through writing is essential for advancing ideas, earning credibility, and garnering support. Research has shown that leaders who write formal plans are more likely to execute successfully—written plans help members of an... View Details
Keywords: Writing; Action Plan; Communication; Competency and Skills; Planning
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Raffaelli, Ryan, and Akshaya Varghese. "How to Write an Action-Planning Memo." Harvard Business School Background Note 422-033, October 2021.

    John P. Kotter

    John P. Kotter is internationally known and widely regarded as the foremost speaker on the topics of Leadership and Change.  His is the premier voice on how the best organizations actually achieve successful transformations. The Konosuke... View Details

    • 18 Dec 2006
    • Lessons from the Classroom

    Grooming Next-Generation Leaders

    use the right approach at the right time and change as the situation demands is going to be tough. Not everybody can do it. That's going to distinguish the true leaders from people who are capable but not leaders." Targeting Talent Employees in large and small... View Details
    Keywords: by Martha Lagace

      Ranjay Gulati

      Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor of Business Administration and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. His pathbreaking research, which focuses on unlocking organizational and unleashing... View Details

      Keywords: biotechnology; computer; financial services; industrial goods; information technology industry; pharmaceuticals; professional services; retailing
      • July 2016 (Revised November 2018)
      • Case

      Code.org

      By: John J-H Kim, Lauren Barley and Allison M. Ciechanover
      The case explores Hadi Partovi’s mission to provide every K-12 student in the United States the opportunity to learn computer science. Students can assess how Partovi transformed his passion into an organization that reached millions around the globe through the launch... View Details
      Keywords: Nonprofit Organizations; Information Technology; Information Infrastructure; Applications and Software; Education; Education Industry; United States
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      Kim, John J-H, Lauren Barley, and Allison M. Ciechanover. "Code.org." Harvard Business School Case 317-008, July 2016. (Revised November 2018.)
      • 8:30 AM – 9:45 AM EDT, 24 Mar 2021
      • Virtual Programming

      Profit and Responsibility: Combating Climate Change as Part of Your Corporate Strategy

      What tools do business leaders need to measure their organization's opportunity to make a difference in one of the great challenges of our time - climate change? Businesses play a critical role in achieving the goal of net zero emissions by mid-century, though the... View Details
      • 09 Jun 2020
      • News

      Accelerating Innovation Through a Network of Ecosystems

      • 20 Jun 2011
      • Lessons from the Classroom

      Fame, Faith, and Social Activism: Business Lessons from Bono

      other influential politicians. Bono and Bobby Shriver helped form the political advocacy organizations DATA (Debt, AIDS, Trade, Africa) and ONE, and the fundraising group (RED) to fight disease, poverty, and hunger in Africa. He also used... View Details
      Keywords: by Kim Girard; Entertainment & Recreation
      • April 2004 (Revised November 2004)
      • Background Note

      Why Complex Systems Fail

      Operationally excellent organizations create competitive opportunities for themselves that are not available to their peers. One view of the manager's competitive dilemma is to pick the right position for his organization, differentiating it, for example, as a... View Details
      Keywords: Organizations; Complexity
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      Spear, Steven J., and Bryce LaPierre. "Why Complex Systems Fail." Harvard Business School Background Note 604-083, April 2004. (Revised November 2004.)
      • 2011
      • Chapter

      Developing an Effective Organization: Intervention Method, Empirical Evidence, and Theory

      By: Michael Beer
      The field of organization development is fragmented and lacks a coherent and integrated theory and method for developing an effective organization. A 20-year action research program led to the development and evaluation of the Strategic Fitness Process (SFP)-a platform... View Details
      Keywords: Learning; Corporate Governance; Leadership Development; Growth and Development Strategy; Management Teams; Organizational Design; Performance Effectiveness; Research; Alignment; Theory; Value
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      Beer, Michael. "Developing an Effective Organization: Intervention Method, Empirical Evidence, and Theory ." In Research in Organizational Change and Development. Vol. 19, edited by Richard Woodman, William Pasmore, and Abraham B. (Rami) Shani, 1–54. Emerald Group Publishing, 2011.
      • 22 Dec 2008
      • Research & Ideas

      10 Reasons to Design a Better Corporate Culture

      excerpt, the authors outline the top 10 lessons of the best practitioners, from ING Direct to Build-A-Bear Workshop to Harrah's Entertainment.We can learn a great deal from organizations whose strong and... View Details
      Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler
      • 17 May 2024
      • Blog Post

      Blending Heritage and Innovation: Lisa Yan (MBA 2025)

      initiatives. AABA, in collaboration with students and organizations across campus, is proud to share and honor the stories of our community members. Meet Lisa Yan (MBA 2025), a trailblazer in the tech industry, blending her cultural... View Details
      • 26 Mar 2006
      • Research & Ideas

      The Office of Strategy Management

      causes of this disconnect between strategy and performance. We have learned that most organizations do not have a strategy execution process. Many have strategic plans, but no coherent approach to manage the... View Details
      Keywords: by Martha Lagace
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