Knowledge Production - Publications - Faculty & Research

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

was strengthened through the deployment of products that were complementary to its own. This made it tough for competitors. They were not just going head-to-head with Microsoft's products—they were also competing against the repository of... View Details

Keywords: by Sean Silverthorne

February 2005 (Revised May 2005)
Case

Intelliseek

Intelliseek harvests, filters, and mines the content of messages posted by consumers online and on discussion boards and blogs. For any specified consumer product brand, Intelliseek measures the volume of work-of-mouth and its valence (proportion of positive and... View Details

Keywords: Internet and the Web; Information Technology; Consumer Behavior; Knowledge Management; Marketing Reference Programs; Web Services Industry

Citation

Educators

Purchase

16 May 2023
In Practice

After Silicon Valley Bank's Flameout, What's Next for Entrepreneurs?

the ecosystem, which means investments in R&D and new product development will be curtailed. The financial system is far stronger today than it was in the Great Financial Crisis, but the economy was already somewhat wobbly. On the... View Details

Keywords: by Avery Forman; Technology; Financial Services

10 Jan 2023
Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

lowlights What are 1-2 highlights from your experience? This could be a memory of your first big product launch, closing a hard funding round or even just that night that all hell broke loose and you fixed a hairy bug at 2 a.m. What made... View Details

Keywords: by Julia Austin

12 Sep 2022
Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

Evolutionary Nature of Breakthrough Innovation: Re-Evaluating the Exploration vs. Exploitation Dichotomy Science: The Unlikely Frontier for New Business Ideas Engineering Serendipity: The Role of Cognitive Similarity in Knowledge Sharing... View Details

Keywords: by Rachel Layne; Aerospace

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

workers to select and manage products in its warehouses. By the middle of 2021, US Foods, which employs about 26,000 workers, had 1,000 unfilled driving and warehouse positions. "You’re saying you might be a truck driver for a while, but... View Details

Keywords: by Pamela Reynolds

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

their own versions of it. Rethinking the discovery problem The rise of the internet democratized the publishing and distribution of information and entertainment. In the process, it created an enormous discovery problem. Those with an idea or View Details

Keywords: by John Deighton and Leora Kornfeld

09 Apr 2007
Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

adoption, participants are no better than others. Little evidence suggests that adopting such programs leads participants to improve faster, says Toffel. Government-initiated programs, however, show more mixed results. Toffel met with HBS Working View Details

Keywords: by Martha Lagace

26 Jun 2018
First Look

New Research and Ideas, June 26, 2018

evidence to challenge a common misperception about internalization theory. The theory has often been criticized for maintaining that it assumes a hierarchically organized MNE based on knowledge flowing from the home country. This is not... View Details

Keywords: Dina Gerdeman

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

role in innovation, and those who did underplayed the depth of that role. “Jeff Bezos is not coming up with every new product. He is probably not coming up with the vast, vast majority of them,” one analyst stated. However, our findings suggest that Bezos is actively... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

02 Apr 2020
What Do You Think?

What Are Lessons for Leaders from This Black Swan Crisis?

geographically, including some home grown production capacity will ensure a much more resilient operation.” Among other things, Chris Taylor suggested that leaders in this crisis will have learned that it paid to be calm in bearing,... View Details

Keywords: by James Heskett

12 Dec 2005
Research & Ideas

Using the Law to Strategic Advantage

affects each of Porter's Five Forces as well as the resources and capabilities of the firm. The availability of patents may be key to deciding what barriers to entry exist. The enforceability of covenants not to compete and assignments of inventions may determine who... View Details

Keywords: by Sean Silverthorne; Legal Services

04 Mar 2019
What Do You Think?

What’s the Antidote to Surveillance Capitalism?

Surveillance Capitalism, you are fooling yourself.” David Wittenberg stated the case for the position that the source of the problem is us. “No matter how much businesses know about us, they cannot sell to us unless their products make... View Details

Keywords: by James Heskett; Consumer Products; Consumer Products

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

emphasized autonomy as an operating norm, to the point where employees who had worked in more conventional organizations found the transition jarring. Leaders integrated crowdsourcing into decision-making, most notably in the firm’s View Details

Keywords: by Ranjay Gulati

18 Dec 2012
First Look

First Look: December 18

of Research in Marketing 29 (2012) Abstract We examine the underlying process behind the IKEA effect, which is defined as consumers' willingness to pay more for self-created products than for identical View Details

Keywords: Carmen Nobel

26 Sep 2006
First Look

First Look: September 26, 2006

Working PapersScale Without Mass: Business Process Replication and Industry Dynamics Authors:Erik Brynjolfsson, Andrew McAfee, Michael Sorell, and Feng Zhu Abstract Since the mid-1990s, productivity growth has accelerated in the U.S.... View Details

Keywords: Sean Silverthorne

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

Most companies rely on artificial intelligence-based algorithms to make a wide variety of business decisions—from pinpointing the products customers prefer to determining which resumes should go to hiring managers. The problem for... View Details

Keywords: by Rachel Layne

26 Nov 2007
Research & Ideas

Best Practices of Global Innovators

trend? Alan MacCormack: There are 3 main drivers. First, the complexity of products is increasing, in terms of the breadth and number of technologies they include. Cars send maintenance data wirelessly to dealerships; sneakers contain... View Details