Publications
Publications
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- All HBS Web
(1,602)
- Faculty Publications (477)
- 1992
- Working Paper
A Framework for the Economic Analysis of Deposit Insurance and Other Guarantees
By: Zvi Bodie and R. Merton
- 1992
- Working Paper
On the Management of Deposit Insurance and Other Guarantees
By: Robert C. Merton and Zvi Bodie
- September 1991 (Revised January 1997)
- Case
Manzana Insurance: Fruitvale Branch (Abridged)
Deals with performance assessment and improvement of a service operation in the insurance industry, a market that is highly sensitive to response time. Two branch offices in direct competition are described, and the impact of response time on performance is suggested.... View Details
- 1991
- Article
Job Satisfaction, Service Capability and Customer Satisfaction: An Examination of Linkages and Management Implications
By: Leonard A. Schlesinger and Jeffrey Zornitsky
Survey data from 1,277 employees and 4,269 customers of a personal lines insurance organization were analyzed with the following results: (a) employee perceptions of service quality are positively related to both job satisfaction and self-perceived service capability;... View Details
- January 1990
- Case
Bituminous Insurance Companies
By: F. Warren McFarlan and H. Jeff Smith
Keywords: Insurance Industry
- June 1989 (Revised July 1993)
- Case
CIGNA Worldwide
By: John A. Quelch
A CIGNA Worldwide (CWW) task group of European country directors and key functional managers is meeting in November 1988 to discuss how CWW should respond to the European Community's plan to remove existing internal barriers and restrictions to the free flow of goods... View Details
- 1987
- Chapter
Pension Plan Integration as Insurance against Social Security Risk
By: Robert C. Merton, Zvi Bodie and Alan J. Marcus
- April 1987
- Background Note
Note on Accounting for Property and Casualty Insurance Companies
By: Andre F. Perold
- August 1984 (Revised March 1994)
- Case
The Toro Company S'no Risk Program
By: David E. Bell
Toro introduced a promotion in which purchasers of their snowthrower would receive a refund if the next winter brought only modest snowfall. The principal focus of the class is to understand what the risk implications are for the customer and for the company. May be... View Details
- 1983
- Article
Public Insurance Provision and Non-Market Failures
By: Dutch Leonard and Richard Zeckhauser
- September 1982
- Article
Risk Aversion and the Negotiation of Insurance Contracts
By: R. Kihlstrom and A. E. Roth
- 1980
- Chapter
Measuring Consumer Satisfaction and Complaint Behavior: A Study of Financial Services and Insurance
By: J. Quelch and S. Ash
- May 1979 (Revised March 1984)
- Case
Quality Life of New York
- 1977
- Working Paper
Mitigating Demographic Risk Through Social Insurance
By: Jerry R. Green
A two-period lifetime overlapping generations growth model is used to evaluate the possibility that social insurance can effectively offset economic risks associated with uncertainty about the rate of population growth. Crude measures of the seriousness of this type of... View Details
- December 1974 (Revised May 1990)
- Case
Hartford Steam Boiler Inspection and Insurance Co.
By: W. Earl Sasser and Robert L. Banks
Keywords: Insurance Industry