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      Information SystemsRemove Information Systems →

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      • August 1998
      • Teaching Note

      Electronic Data Systems (EDS) TN

      By: Rosabeth M. Kanter
      Teaching Note for (9-398-072). View Details
      Keywords: Information Technology Industry; United States
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      Kanter, Rosabeth M. "Electronic Data Systems (EDS) TN." Harvard Business School Teaching Note 399-003, August 1998.
      • March 1998 (Revised September 1999)
      • Supplement

      Electronic Data Systems (EDS)Supplement: A Personal Diary of A GVD Experience, Mexico City, October 4, 1997

      By: Rosabeth M. Kanter and Thomas Dretler
      Supplements the case. View Details
      Keywords: Information Technology Industry; Mexico
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      Kanter, Rosabeth M., and Thomas Dretler. "Electronic Data Systems (EDS)Supplement: A Personal Diary of A GVD Experience, Mexico City, October 4, 1997." Harvard Business School Supplement 398-075, March 1998. (Revised September 1999.)
      • March 1998 (Revised October 1999)
      • Case

      Electronic Data Systems (EDS)

      By: Rosabeth M. Kanter and Thomas Dretler
      Explores a global program of Electronic Data Systems (EDS) called "Global Volunteer Day" and examines the activities and business situation of the company in four countries. Asks students to address whether American values like "volunteerism" can be exported. View Details
      Keywords: Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Corporate Social Responsibility and Impact; Business and Community Relations; Information Technology Industry; United States
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      Kanter, Rosabeth M., and Thomas Dretler. "Electronic Data Systems (EDS)." Harvard Business School Case 398-072, March 1998. (Revised October 1999.)
      • March 1998 (Revised December 2000)
      • Case

      Siebel Systems (A)

      By: Michael J. Roberts, Joseph B. Lassiter III and Nicole Tempest
      The case describes the early evolution of Siebel Systems, a sales force automation software company, focusing on issues surrounding Siebel's use of systems integrators as implementation partners and the relationship between implementation and the selling function. View Details
      Keywords: Marketing; Software; Entrepreneurship; Business Startups; Sales; Information Technology Industry
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      Roberts, Michael J., Joseph B. Lassiter III, and Nicole Tempest. "Siebel Systems (A)." Harvard Business School Case 898-210, March 1998. (Revised December 2000.)
      • March 1998 (Revised October 1998)
      • Case

      Siebel Systems (B)

      By: Michael J. Roberts, Joseph B. Lassiter III and Nicole Tempest
      Supplements the (A) case. View Details
      Keywords: Marketing; Software; Entrepreneurship; Business Startups; Sales; Information Technology Industry
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      Roberts, Michael J., Joseph B. Lassiter III, and Nicole Tempest. "Siebel Systems (B)." Harvard Business School Case 898-211, March 1998. (Revised October 1998.)
      • February 1998
      • Teaching Note

      Aladdin Knowledge Systems TN

      By: Das Narayandas
      Teaching Note for (9-598-018). View Details
      Keywords: Mergers and Acquisitions; Competition; Marketing; Sales; Distribution; Safety; Globalization; Integration; Information Technology Industry; Europe; United States
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      Narayandas, Das. "Aladdin Knowledge Systems TN." Harvard Business School Teaching Note 598-071, February 1998.
      • 1998
      • Journal Article

      Ford's Model-T: Pricing over the Product Life Cycle

      By: Ramon Casadesus-Masanell
      The pricing decisions monopolistic firms make over time are determined to a large extent by the complex interplay of two distinct sets of elements: demand- and supply-based considerations. Demand factors include the possibilities of (a) exercising dynamic price... View Details
      Keywords: Experience and Expertise; Decisions; Forecasting and Prediction; Cost; Price; Information; Demand and Consumers; Monopoly; Product; Sales; Complexity; Auto Industry
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      Casadesus-Masanell, Ramon. "Ford's Model-T: Pricing over the Product Life Cycle." Abante: Estudios en dirección de empresas 1, no. 2 (1998): 143–65.
      • December 1997 (Revised April 1998)
      • Case

      www.springs.com

      By: F. Warren McFarlan and Melissa Dailey
      Business Week's June 1997 "Rising Star" profile of Springs Industries' president and COO, Crandall Bowles, reported that she was poised to become one of the top two or three women executives in the country. In November 1997, the company announced Bowles' appointment to... View Details
      Keywords: Information Technology; Operations; Product Marketing; Management; Strategy; Consumer Products Industry; South Carolina
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      McFarlan, F. Warren, and Melissa Dailey. "www.springs.com." Harvard Business School Case 398-091, December 1997. (Revised April 1998.)
      • 1997
      • Chapter

      On the Dynamics of Forecasting in Technologically Complex Environments: The Unexpectedly Long Old Age of Optical Lithography

      By: Rebecca M. Henderson
      Keywords: History; Information Technology; Situation or Environment; Complexity; Forecasting and Prediction; Technology Industry
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      Henderson, Rebecca M. "On the Dynamics of Forecasting in Technologically Complex Environments: The Unexpectedly Long Old Age of Optical Lithography." In Technological Innovation: Oversights and Foresights, edited by Raghu Garud, Praveen Rattan Nayyar, and Zur Baruch Shapira. New York: Cambridge University Press, 1997.
      • September 1997
      • Case

      Information at the World Bank: In Search of a Technology Solution (A)

      By: W. Earl Sasser, Josep Valor and Carin-Isabel Knoop
      Information Technology Services Director Mohamed Muhsin planned to restructure the World Bank's information technology in response to President Jim Wolfensohn's call to build a knowledge bank. Several reorganization efforts taken by the bank in the 1980s led to a... View Details
      Keywords: Restructuring; Information; Knowledge Management; Mission and Purpose; Technology; Public Administration Industry
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      Sasser, W. Earl, Josep Valor, and Carin-Isabel Knoop. "Information at the World Bank: In Search of a Technology Solution (A)." Harvard Business School Case 898-053, September 1997.
      • August 1997 (Revised March 1999)
      • Case

      VeriFone (1997)

      By: Richard L. Nolan, Anne Donnellon and Donna B. Stoddard
      VeriFone, a leading manufacturer of payment systems technology, was acquired by Hewlett-Packard in June 1997. The case describes the strategic challenges that VeriFone faces as it positions itself to compete in the Internet payment systems marketplace. View Details
      Keywords: Information Technology; Internet; Innovation Strategy; Technological Innovation; Business Strategy; Information Technology Industry
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      Nolan, Richard L., Anne Donnellon, and Donna B. Stoddard. "VeriFone (1997)." Harvard Business School Case 398-030, August 1997. (Revised March 1999.)
      • August 1997 (Revised June 1999)
      • Case

      Providian Trust: Tradition and Technology (A)

      By: F. Warren McFarlan and Melissa Dailey
      A major trust company attempts to implement a major software system while simultaneously reengineering business processes. Providian Trust, a previously non-IT intensive organization, must completely reposition its management of technology to deal with IT's new... View Details
      Keywords: Change Management; Financial Institutions; Business Processes; Organizational Change and Adaptation; Information Technology; Applications and Software; Financial Services Industry
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      McFarlan, F. Warren, and Melissa Dailey. "Providian Trust: Tradition and Technology (A)." Harvard Business School Case 398-008, August 1997. (Revised June 1999.)
      • August 1997 (Revised July 1999)
      • Case

      Hewlett-Packard's Santa Rosa Systems Division (A): The Trials and Tribulations of a Legacy

      By: Michael Beer
      Describes the process of transforming a recently formed division of Hewlett-Packard. View Details
      Keywords: Business Divisions; Transformation; Courts and Trials; Information Technology Industry
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      Beer, Michael. "Hewlett-Packard's Santa Rosa Systems Division (A): The Trials and Tribulations of a Legacy." Harvard Business School Case 498-011, August 1997. (Revised July 1999.)
      • August 1997 (Revised July 1999)
      • Case

      Hewlett-Packard's Santa Rosa Systems Division (A1): The Profiling Process and Creation of the Future Model

      By: Michael Beer and Gregory C. Rogers
      Supplements the (A) case. View Details
      Keywords: Information Technology Industry
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      Beer, Michael, and Gregory C. Rogers. "Hewlett-Packard's Santa Rosa Systems Division (A1): The Profiling Process and Creation of the Future Model." Harvard Business School Case 498-012, August 1997. (Revised July 1999.)
      • August 1997 (Revised July 1999)
      • Case

      Hewlett-Packard's Santa Rosa Systems Division (A2): Response to the Employee Task Force

      By: Michael Beer and Gregory C. Rogers
      Supplements the (A) case. View Details
      Keywords: Information Technology Industry
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      Beer, Michael, and Gregory C. Rogers. "Hewlett-Packard's Santa Rosa Systems Division (A2): Response to the Employee Task Force." Harvard Business School Case 498-013, August 1997. (Revised July 1999.)
      • August 1997 (Revised July 1999)
      • Case

      Hewlett-Packard's Santa Rosa Systems Division (A3): Effects of the Reorganization

      By: Michael Beer and Gregory C. Rogers
      Supplements the (A) case. View Details
      Keywords: Information Technology Industry
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      Beer, Michael, and Gregory C. Rogers. "Hewlett-Packard's Santa Rosa Systems Division (A3): Effects of the Reorganization." Harvard Business School Case 498-014, August 1997. (Revised July 1999.)
      • August 1997 (Revised September 1997)
      • Case

      Hewlett-Packard's Santa Rosa Systems Division (A4): Progress on a Journey

      By: Michael Beer and Gregory C. Rogers
      Supplements the (A) case. View Details
      Keywords: Information Technology Industry
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      Beer, Michael, and Gregory C. Rogers. "Hewlett-Packard's Santa Rosa Systems Division (A4): Progress on a Journey." Harvard Business School Case 498-015, August 1997. (Revised September 1997.)
      • July 1997 (Revised February 1998)
      • Case

      Aladdin Knowledge Systems

      By: John A. Quelch
      The founder, president, and CEO of a leading software security company has just announced the $5.1 million cash acquisition of a key competitor. As a result, his company becomes the market share leader in Europe and number two in the United States. But now, he and the... View Details
      Keywords: Distribution; Marketing; Applications and Software; Globalization; Acquisition; Sales; Information Technology Industry; United States; Europe
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      Quelch, John A., and Robin Root. "Aladdin Knowledge Systems." Harvard Business School Case 598-018, July 1997. (Revised February 1998.)
      • May 1997
      • Teaching Note

      Tale of Two Electronic Components Distributors TN

      By: Ananth Raman and Bharat P. Rao
      Teaching Note for (9-697-064). View Details
      Keywords: Distribution Channels; Negotiation Deal; Consolidation; Growth and Development; Internet and the Web; Complexity; Electronics Industry
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      Raman, Ananth, and Bharat P. Rao. "Tale of Two Electronic Components Distributors TN." Harvard Business School Teaching Note 697-124, May 1997.
      • February 1997 (Revised April 1998)
      • Case

      first direct (A)

      By: Jeffrey F. Rayport
      Describes the operations and strategy of the world's largest, fastest growing branchless bank. Using a person-to-person interface over conventional phone lines, First Direct provides standard banking and related financial products to nearly 700,000 customers throughout... View Details
      Keywords: Service Delivery; Customer Satisfaction; Banks and Banking; Innovation and Invention; Banking Industry; United Kingdom
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      Rayport, Jeffrey F., and Dickson Louie. "first direct (A)." Harvard Business School Case 897-079, February 1997. (Revised April 1998.)
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