Publications

06 Oct 2016
HBS Seminar

John Van Reenen, MIT Sloan School of Management

Web

Entrepreneurial Management Curriculum - Faculty & Research

Spring 2026 Q3Q4 3.0 Venture Capital and Private Equity Jo Tango , Archie L. Jones Fall 2025 Q1Q2 3.0 Doctoral Programs Faculty from the Entrepreneurial Management unit work with students across several doctoral programs. Detailed... View Details

July 2008
Case

Hilton Hotels: Brand Differentiation through Customer Relationship Management

By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev

This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has been taken private by Blackstone. The case provides students with a comprehensive history of the evolution and IT enablers of Hilton's CRM... View Details

Keywords: Customer Relationship Management; Marketing Strategy; Privatization; Performance Evaluation; Information Technology; Accommodations Industry

September 2000 (Revised January 2001)
Case

Managing IBM Research in Internet Time

IBM must adapt its research process to the volatility of the Internet market. Issues include incentives, research charter, reward systems, and linkages to business units and customers. View Details

Keywords: Internet and the Web; Research and Development; Information Technology Industry

30 Mar 2022

HBS College Programs Information Session at Ohio State University

Do you know where an MBA can take you? HBS offers four programs for college students that could be of interest to you including three preview experiences (Peek, Virtual Venture into Management, and the Summer Venture in Management... View Details

May 1996 (Revised May 1997)
Case

Colliers International Property Consultants, Inc.: Managing a Virtual Organization

By: Lynda M. Applegate and Carin-Isabel Knoop

In less than 20 years, the real estate firm Colliers International expanded into a federation of 180 offices with close to 4,500 professionals in over 30 countries. Because Colliers expanded by signing up existing firms strong in their local markets, its leaders had to... View Details

Keywords: Demand and Consumers; Globalized Firms and Management; Management Practices and Processes; Service Operations; Information Technology; Organizational Structure; Mergers and Acquisitions; Business Strategy; Budgets and Budgeting; Real Estate Industry

29 Jul 2017
News

Fund managers challenged to confront lack of ethnic diversity

August 1995
Teaching Note

State Street Boston Corporation: Leading with Information Technology TN

By: Richard L. Nolan, Donna B. Stoddard and Chiara Francalanci

Teaching Note (5-196-058). View Details

Keywords: Information Technology; Financial Institutions; Transformation; Technology Adoption; Information Management; Competitive Strategy; Financial Services Industry

September 2017 (Revised March 2018)
Case

Great Lakes Banking Group: Data Management

By: Shane Greenstein and Christine Snively

In May 2016, Michael Rechtin, an expert in international data center law, advised global financial services firm Great Lakes Banking Group (GLBG) on its plans to upgrade its data centers. The bank’s data processing and storage systems were in need of an update, and... View Details

Keywords: Information Infrastructure; Infrastructure; Operations; Information Management

05 Jul 2017
Research & Ideas

Are Stockbrokers Illegally Leaking Confidential Information to Favored Clients?

Institute; Amir Kermani, an assistant professor at the Haas School of Business at University of California, Berkeley; and Carlo Sommavilla, a doctoral student at the Swiss Finance Institute. “Some managers appear to free-ride on the View Details

Keywords: by Carmen Nobel; Financial Services

November 1995
Teaching Note

Rattling SABRE: New Ways to Compete on Information TN

By: Lynda M. Applegate

Teaching Note for Harvard Business Review article (90307). View Details

Keywords: Information Technology; Management Analysis, Tools, and Techniques; Competitive Advantage; Technological Innovation

November 2008
Teaching Note

Royal DSM N.V.: Information Technology Enabling Business Transformation (TN)

By: Lynda M. Applegate and Deborah Soule

Teaching Note for [807167]. View Details

Keywords: Multinational Firms and Management; Knowledge Use and Leverage; Information Technology; Transformation; Consumer Products Industry; Food and Beverage Industry

1 Jan 1992
Conference Presentation

IT-based Innovation: Managing a Disorderly Process

By: Jim I. Cash Jr.

Keywords: Information Technology; Technological Innovation; Management Practices and Processes

29 Mar 2022

HBS College Programs Information Session at Michigan State University

Do you know where an MBA can take you? HBS offers four programs for college students that could be of interest to you including three preview experiences (Peek, Virtual Venture into Management, and the Summer Venture in Management... View Details

Web

Using Personal Devices for HBS Business | Information Technology

our work. Since these devices aren't managed by HBS IT, it's important to remember that you are responsible for ensuring that they are configured in a way to protect not only Harvard systems and information, but your own as well. Personal... View Details

May 2011 (Revised March 2012)
Supplement

Global Knowledge Management at Danone (C)

By: Amy C. Edmondson, Ruth Dittrich and Daniela Beyersdorfer

The (C) case provides an update on the B-case decision and describes the introduction of Dan 2.0, an internal social virtual network for the purpose of knowledge sharing in a company that was only used to face-to-face networking. View Details

Keywords: Innovation and Management; Knowledge Sharing; Information Infrastructure; Opportunities; Problems and Challenges; Networks; Employees; Motivation and Incentives; Knowledge Management; Management Practices and Processes

April 1976 (Revised September 1996)
Background Note

Use of Cases in Management Education

Briefly describes the process of case writing, the general nature of cases, and the advantages to students of learning by the case method. An approach to studying a case, individually or as a group member, for classroom discussion is outlined. Also summarizes the basic... View Details

Keywords: Cases; Business Education

October 2014
Article

Good Cop, Bad Cop: Complementarities Between Debt and Equity in Disciplining Management

By: Alexander Guembel and Lucy White

In this paper we examine how the quantity of information generated about firm prospects can be improved by splitting a firm's cash flow into a "safe" claim (debt) and a "risky" claim (equity). The former, being relatively insensitive to upside risk, provides a... View Details

Keywords: Information; Borrowing and Debt; Equity; Corporate Finance