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All HBS Web
(1,740)
- People (2)
- News (452)
- Research (805)
- Events (4)
- Multimedia (27)
- Faculty Publications (390)
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
is what business is about. Much to my surprise, I found that this was the exception rather than the rule for most businesses. “As I delved deeper into companies seeking to become more customer-centric, the biggest gap I discovered was the...
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- 06 Sep 2022
- Research & Ideas
Does Hybrid Work Actually Work? Insights from 30,000 Emails
reading from the Working Knowledge Archives Marissa Mayer Should Bridge Distance Gap with Remote Workers Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: TONL, LLC
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by Ben Rand
- 10 Jun 2010
- Working Paper Summaries
Corporate Governance and Internal Capital Markets
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by Zacharias Sautner & Belén Villalonga
- 13 May 2013
- Research & Ideas
How to Spot a Liar
the lie” "Evidence for the Pinocchio Effect" fills a key gap in the field of deception research, says Van Swol, the study's lead author. Previous studies have examined the linguistic differences between lies and truthful...
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by Carmen Nobel
- 21 Aug 2013
- Research & Ideas
What Went Wrong at J.C. Penney?
available options, from low-end Walmart and discounters like TJ Maxx to Kohl's, Macy's, and Target. Beyond that, there are plenty of specialty stores such as The Gap and Gymboree. Aisner: That's a full plate of problems. What did Johnson...
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- 28 Nov 2018
- HBS Case
On Target: Rethinking the Retail Website
knew from previous experience leading data science at Gap Inc. that consumers get frustrated with slow mobile apps. To him, the most important engineering requirement was providing users with a response to their search in milliseconds...
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- 25 Jun 2018
- Research & Ideas
In America, Immigrants Really Do Get the Job Done
terms of quality,” says Kerr. Thus, immigrants may find going into business for themselves the best option. In their study, Kerr and Pekkala Kerr also found that wages and benefits for jobs created by immigrant-led firms were lower than native-led firms. That View Details
- 29 Jul 2022
- Research & Ideas
Will Demand for Women Executives Finally Shrink the Gender Pay Gap?
Pressure to increase gender diversity in C-suites is so intense that companies are trying to draw women candidates with higher salary offers, a phenomenon that is closing the gender pay gap among senior executives, research shows. Female...
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by Kristen Senz
- 01 Sep 2021
- Op-Ed
How Women Can Learn from Even Biased Feedback
differ dramatically. Finally, the recipients are faced with bridging the gap between the feedback they received and the steps they would need to take to improve. In other words, the feedback is so vague or unclear that the recipient...
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by Francesca Gino
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
to deliver—is glaring. In part, I think this gap has grown because leadership is such a complex phenomenon. It's a phenomenon partly rooted in psychology with respect to the sense of identity that leaders have. It is rooted in sociology...
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- October 2007
- Article
The Influence of Financial Statement Recognition and Analyst Coverage on the Market's Valuation of R&D Capital
By: Michael D. Kimbrough
Statement of Financial Accounting Standards 141 (SFAS No. 141)'s requirement that an acquirer in a business combination estimate the fair value of the target's separately identifiable assets and liabilities (including research and development capital) provides a rare...
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- 27 Sep 2013
- Working Paper Summaries
The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
manager gets the negative emotion wrong, talking about it is still better than ignoring the emotion completely. The team points to research showing an expectations gap between managers and employees. While managers view emotional support...
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by Pamela Reynolds
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
offer opportunities for learning they would have to entail enough variety of content to generate novel or problematic situations that trigger the itch of curiosity. It is this itch in the incumbent's mind that activates the drive to resolve the View Details
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by Paul Lawrence & Nitin Nohria
- 01 Nov 2022
- Research & Ideas
A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters
relation to the worker’s job. That is, employees with fixed-rate contracts were more likely to propose broad-scope innovations, even when the changes would not benefit them personally. It’s costly to think outside the box Gallani says the study results showed the...
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by Scott Van Voorhis
- 09 Nov 2021
- Research & Ideas
The Simple Secret of Effective Mentoring Programs
didn’t fully explain the wide productivity gap between opt-in and opt-out employees. The findings suggest that “unobservable characteristics largely drive the decision to forgo mentoring,” meaning that hard-to-detect shyness,...
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by Jay Fitzgerald
- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
their owner. Assigning responsibilities for their execution to the OSM fills a gap in management practice without infringing on the current responsibilities of any existing department or function. Finally, the OSM is the integrator of...
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by Martha Lagace
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
the Arab Gulf. The Special Committee of each generation sought to minimize the gap between capabilities and performance. However, no Special Committee began with a clean sheet of paper. Indeed, they inherited such a formidable package of...
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- 15 Jan 2014
- Working Paper Summaries
Redrawing the Lines: Did Political Incumbents Influence Electoral Redistricting in the World’s Largest Democracy?
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by Lakshmi Iyer & Maya Reddy
- 08 Nov 2022
- Research & Ideas
How Centuries of Restrictions on Women Shed Light on Today's Abortion Debate
strong incentives to impose restrictions on women’s promiscuity. “The gender gaps in labor market participation, micro-entrepreneurship, or business ownership more generally seem to also partly reflect this social norm against women.”...
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by Kara Baskin