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  • 03 Jan 2023
  • What Do You Think?

How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?

No. 9-690-044 (Harvard Business School Publishing, 1989) Richard Sandomir, “Frances Hesselbein, Who Transformed the Girl Scouts, Is Dead at 107,” The New York Times, December 16, 2022. Your feedback to last month’s column How would Jack... View Details
Keywords: Re: James L. Heskett
  • 14 Apr 2022
  • Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

reevaluate. Maintaining culture change requires measurement. Leaders should constantly reassess their progress by collecting feedback from a random representative sample at random intervals. The culture of continuous improvement is a... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 16 Nov 2015
  • Research & Ideas

Does Competition Make Us More Creative?

After providing information about its business and goals, a company sponsors a tournament of successive rounds where designers submit proposals to capture the winner-take-all award. Following each round, designers can modify their submissions by a little or by a lot... View Details
Keywords: by Michael Blanding; Advertising
  • 05 Mar 2009
  • What Do You Think?

How Frank or Deceptive Should Leaders Be?

Sridharan emphasized, "keep communication channels open for feedback to assuage any employee anxieties; be cautious in messaging about (the) here and now; stay positive about future plans!" Heather Neary raised questions for us... View Details
Keywords: by Jim Heskett
  • Research Summary

Management Control Systems in Multiunit Companies

By: Tatiana Sandino

Professor Sandino conducts research on early-stage multiunit companies that introduce management control systems to help maintain operations, as well as company culture, as they grow, but also to enable adaptation to the different markets that they serve. Building... View Details

  • 29 Jan 2024
  • Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details
Keywords: by Rachel Layne
  • 21 Sep 2020
  • Research & Ideas

Are You Sabotaging Your Own Company?

scheduling frequent meetings to seek feedback on projects or by subjecting important decisions to large and diverse groups to reach consensus. Thomke recalls working with a company recently where the working group was so large, it became... View Details
Keywords: by Dina Gerdeman
  • 25 Jun 2024
  • Research & Ideas

How Transparency Sped Innovation in a $13 Billion Wireless Sector

products. But, in general, I would have to say the more partners, the better.” You Might Also Like: Open Source Software: The $9 Trillion Resource Companies Take for Granted How to Make AI 'Forget' All the Private Data It Shouldn't Have How Humans Outshine AI in... View Details
Keywords: by Jay Fitzgerald; Technology
  • 04 Jan 2022
  • What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

Employee, The New York Times, November 3, 2019. Your feedback to last month’s column How Will the Metaverse Affect Productivity? I’d like to think that the tentative nature of the few responses to this column suggest the early stages of... View Details
Keywords: by James Heskett
  • 15 Sep 2022
  • Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

Network Platforms Population Interference in Panel Experiments Managers, Here’s How to Bond with New Hires Remotely Related reading from the Working Knowledge Archives Professional Networks in China and America Feedback or ideas to share?... View Details
Keywords: by Michael Blanding
  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

Misconduct? How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Identify Great Customers from Their First Purchase Related reading from the Working Knowledge Archives The Yelp Factor: Are Consumer Reviews Good for Business? View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
  • 02 Aug 2022
  • Research & Ideas

6 Strategies for Building Socially Responsible—and Profitable—Companies

A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details
Keywords: by Lane Lambert
  • 23 Jun 2022
  • Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

notes, a meeting isn’t useful if it merely consists of a manager talking at employees. Instead, meeting facilitators should strive to make the gathering interactive, soliciting feedback from participants or sending people into breakout... View Details
Keywords: by Michael Blanding
  • 16 Dec 2022
  • Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

other strategies to achieve a better solution in the end.” You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap? When Design Enables Discrimination: Learning from... View Details
Keywords: by Michael Blanding; Technology
  • 08 Feb 2023
  • Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

significantly in America between 2007 and 2020. However, bias remained constant for ability, weight, and age, the study said. Creating a safe space for all voices to be heard requires leaders to take stock of their biases, both unconscious and conscious. Spending time... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
  • 16 Oct 2017
  • Research & Ideas

The Most Successful Startups Have Hands-On Founders

getting the feedback they need, and they’re happy in the firm so they’re less likely to quit,” says Rembrand Koning, an assistant professor in Harvard Business School’s Strategy Unit who was a coauthor of the study. "Our findings... View Details
Keywords: by Dina Gerdeman
  • 09 May 2023
  • Research & Ideas

Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture

Road, Most Commuters Text and Email While Driving What Companies Want Most in a CEO: A Good Listener Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Oscar Gutierrez Zozulia View Details
Keywords: by Rachel Layne
  • 12 Sep 2022
  • Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

Evolutionary Nature of Breakthrough Innovation: Re-Evaluating the Exploration vs. Exploitation Dichotomy Science: The Unlikely Frontier for New Business Ideas Engineering Serendipity: The Role of Cognitive Similarity in Knowledge Sharing and Knowledge Production View Details
Keywords: by Rachel Layne; Aerospace
  • 21 Jul 2022
  • Research & Ideas

Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?

policy makers.” You Might Also Like: Who Pays For Wildfire and Hurricane Damage? Everyone. Bankruptcy Spells Death for Too Many Businesses Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis Feedback or ideas to share? Email... View Details
Keywords: by Rachel Layne; Financial Services
  • 17 Sep 2018
  • Research & Ideas

Welcome to Retirement. Who Am I Now?

ways. A retired engineer threw himself into doing hands-on engineering work as a volunteer for the new community center being built in town. Finding a new source for valued affirmation: Retirees often miss the recognition and positive View Details
Keywords: by Dina Gerdeman; Entertainment & Recreation
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