Feedback - Publications - Faculty & Research

03 Jan 2023
What Do You Think?

How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?

No. 9-690-044 (Harvard Business School Publishing, 1989) Richard Sandomir, “Frances Hesselbein, Who Transformed the Girl Scouts, Is Dead at 107,” The New York Times, December 16, 2022. Your feedback to last month’s column How would Jack... View Details

Keywords: Re: James L. Heskett

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

reevaluate. Maintaining culture change requires measurement. Leaders should constantly reassess their progress by collecting feedback from a random representative sample at random intervals. The culture of continuous improvement is a... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

16 Nov 2015
Research & Ideas

Does Competition Make Us More Creative?

After providing information about its business and goals, a company sponsors a tournament of successive rounds where designers submit proposals to capture the winner-take-all award. Following each round, designers can modify their submissions by a little or by a lot... View Details

Keywords: by Michael Blanding; Advertising

05 Mar 2009
What Do You Think?

How Frank or Deceptive Should Leaders Be?

Sridharan emphasized, "keep communication channels open for feedback to assuage any employee anxieties; be cautious in messaging about (the) here and now; stay positive about future plans!" Heather Neary raised questions for us... View Details

Keywords: by Jim Heskett

Research Summary

Management Control Systems in Multiunit Companies

By: Tatiana Sandino

Professor Sandino conducts research on early-stage multiunit companies that introduce management control systems to help maintain operations, as well as company culture, as they grow, but also to enable adaptation to the different markets that they serve. Building... View Details

29 Jan 2024
Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details

Keywords: by Rachel Layne

21 Sep 2020
Research & Ideas

Are You Sabotaging Your Own Company?

scheduling frequent meetings to seek feedback on projects or by subjecting important decisions to large and diverse groups to reach consensus. Thomke recalls working with a company recently where the working group was so large, it became... View Details

Keywords: by Dina Gerdeman

25 Jun 2024
Research & Ideas

How Transparency Sped Innovation in a $13 Billion Wireless Sector

products. But, in general, I would have to say the more partners, the better.” You Might Also Like: Open Source Software: The $9 Trillion Resource Companies Take for Granted How to Make AI 'Forget' All the Private Data It Shouldn't Have How Humans Outshine AI in... View Details

Keywords: by Jay Fitzgerald; Technology

04 Jan 2022
What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

Employee, The New York Times, November 3, 2019. Your feedback to last month’s column How Will the Metaverse Affect Productivity? I’d like to think that the tentative nature of the few responses to this column suggest the early stages of... View Details

Keywords: by James Heskett

15 Sep 2022
Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

Network Platforms Population Interference in Panel Experiments Managers, Here’s How to Bond with New Hires Remotely Related reading from the Working Knowledge Archives Professional Networks in China and America Feedback or ideas to share?... View Details

Keywords: by Michael Blanding

26 Jul 2022
Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

Misconduct? How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Identify Great Customers from Their First Purchase Related reading from the Working Knowledge Archives The Yelp Factor: Are Consumer Reviews Good for Business? View Details

Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

02 Aug 2022
Research & Ideas

6 Strategies for Building Socially Responsible—and Profitable—Companies

A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details

Keywords: by Lane Lambert

23 Jun 2022
Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

notes, a meeting isn’t useful if it merely consists of a manager talking at employees. Instead, meeting facilitators should strive to make the gathering interactive, soliciting feedback from participants or sending people into breakout... View Details

Keywords: by Michael Blanding

16 Dec 2022
Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

other strategies to achieve a better solution in the end.” You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap? When Design Enables Discrimination: Learning from... View Details

Keywords: by Michael Blanding; Technology

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

significantly in America between 2007 and 2020. However, bias remained constant for ability, weight, and age, the study said. Creating a safe space for all voices to be heard requires leaders to take stock of their biases, both unconscious and conscious. Spending time... View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

16 Oct 2017
Research & Ideas

The Most Successful Startups Have Hands-On Founders

getting the feedback they need, and they’re happy in the firm so they’re less likely to quit,” says Rembrand Koning, an assistant professor in Harvard Business School’s Strategy Unit who was a coauthor of the study. "Our findings... View Details

Keywords: by Dina Gerdeman

09 May 2023
Research & Ideas

Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture

Road, Most Commuters Text and Email While Driving What Companies Want Most in a CEO: A Good Listener Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Oscar Gutierrez Zozulia View Details

Keywords: by Rachel Layne

12 Sep 2022
Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

Evolutionary Nature of Breakthrough Innovation: Re-Evaluating the Exploration vs. Exploitation Dichotomy Science: The Unlikely Frontier for New Business Ideas Engineering Serendipity: The Role of Cognitive Similarity in Knowledge Sharing and Knowledge Production View Details

Keywords: by Rachel Layne; Aerospace

21 Jul 2022
Research & Ideas

Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?

policy makers.” You Might Also Like: Who Pays For Wildfire and Hurricane Damage? Everyone. Bankruptcy Spells Death for Too Many Businesses Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis Feedback or ideas to share? Email... View Details

Keywords: by Rachel Layne; Financial Services

17 Sep 2018
Research & Ideas

Welcome to Retirement. Who Am I Now?

ways. A retired engineer threw himself into doing hands-on engineering work as a volunteer for the new community center being built in town. Finding a new source for valued affirmation: Retirees often miss the recognition and positive View Details

Keywords: by Dina Gerdeman; Entertainment & Recreation

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