Fairness - Publications - Faculty & Research

23 Jul 2001
Research & Ideas

Sam Walton: Great From the Start

unnoticed. However, Walton believed, probably correctly, that Holmes refused to renew his lease at any price because he saw how well the Ben Franklin was doing. He purchased the store's inventory and fixtures at what Walton himself concedes was "a View Details

Keywords: by Richard S. Tedlow; Retail

Research Summary

Airline Schedule Disruptions

Increasing congestion and frequent schedule disruptions throughout the National Air Transportation System, both at airports and en route, have led to significant flight and passenger delays. Professor Fearing's primary research focus is on measuring and reducing... View Details

Keywords: Performance Measurement; Air Transportation; Traffic Flow Management; Air Transportation Industry

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

because the goals conflict,” Sucher says. Means: A company’s means are not merely its business methods, but whether it takes “the fair path to get there,” Sucher says, in creating equitable practices for employees and communicating with... View Details

Keywords: by Lane Lambert

01 Jun 2023
HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

At age 32—feeling far removed from the violent street crimes that had consumed his teens and 20s—Larry Miller just knew he was nailing a job interview with a senior partner at Arthur Andersen. That is, until he came clean about his troubled past. Seventeen years... View Details

Keywords: by Dina Gerdeman; Apparel & Accessories

07 Mar 2011
Research & Ideas

Why Companies Fail—and How Their Founders Can Bounce Back

success. “In a start-up, if a company is doing well, and a founder gets greedy and takes more than his fair share, people sort of forgive him. But when a company is going down, when you protect your own interest it's always at the cost of... View Details

Keywords: by Carmen Nobel

26 Aug 2002
Research & Ideas

High-Stakes Decision Making: The Lessons of Mount Everest

into action. As Cyrus the Great once said, leaders must balance the need for "diversity in counsel, unity in command." To accomplish this, leaders must insure that each participant has a fair and equal opportunity to voice their... View Details

Keywords: by Michael A. Roberto

January 2017 (Revised May 2019)
Case

Kjell and Company: Motivating Salespeople with Incentive Compensation (A)

By: Doug J. Chung

Kjell & Company was a Swedish retail electronics chain. The company’s products consisted of home electronics and accessories. The company was noted for its excellent customer service and a fair “one-for-all” HR policy. Historically, the salespeople had been compensated... View Details

Keywords: Salesforce Management; Compensation and Benefits; Change; Decision Making; Electronics Industry; Sweden

Citation

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28 Mar 2012
Working Paper Summaries

When Performance Trumps Gender Bias: Joint versus Separate Evaluation

Keywords: by Iris Bohnet, Alexandra van Geen & Max H. Bazerman

May 2019
Supplement

Kjell and Company: Motivating Salespeople with Incentive Compensation (C)

By: Doug J. Chung

Kjell & Company was a Swedish retail electronics chain. The company’s products consisted of home electronics and accessories. The company was noted for its excellent customer service and a fair “one-for-all” HR policy. Historically, the salespeople had been compensated... View Details

Keywords: Salesforce Management; Compensation and Benefits; Change Management; Behavior; Electronics Industry; Sweden

Citation

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16 Nov 2016
Research & Ideas

Turning One Thousand Customers into One Million

customers by matching them “by hand” with early suppliers (e.g., Etsy scoured craft fairs to sign up artisans); acquiring them in bulk (Uber ran promotions during concerts and events); and doing whatever it took to make their offerings... View Details

Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations

28 Jan 2019
Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

that money is meaningless to employees. The team’s findings are contingent on the understanding that employees are paid competitive, fair salaries. Because, let’s be honest: If an employee has worked overtime for weeks on an important... View Details

Keywords: by Dina Gerdeman

27 Sep 2018
Research & Ideas

Religion in the Workplace: What Managers Need to Know

weddings. We all desire fair and equal treatment, and that’s why we’re here today.” The Supreme Court justices asked a lot of questions, like: Would wedding invitations, floral arrangements, or catered meals also be considered “speech”?... View Details

Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories

Web

The Women in the Relay Assembly Test Room – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

mica splitting department. In the study of fourteen men in the bank wiring test room, where conditions were unaltered, no change in productivity occurred—attributed in part to an implicit understanding among the workers not to exceed what they considered a View Details

06 Nov 2012
First Look

First Look: November 6

Publications The Architecture of Innovation: The Economics of Creative Organizations Author: Josh Lerner Publication: Harvard Business Press Books, 2012 Abstract Innovation is a much-used buzzword these days, but when it comes to creating and implementing a new idea,... View Details

Keywords: Sean Silverthorne

Web

Ways to Give Today - Alumni

Donor name, degree/year, and intended gift purpose (fund name) Stock Transfer When giving long-term appreciated stock to HBS, donors may take a charitable income tax deduction for its mean fair market value on the date of the gift and... View Details

06 Jun 2011
Research & Ideas

Why Leaders Lose Their Way

with success tend to look to others to gain satisfaction, and often appear self-centered and egotistical. They start to believe their own press. As leaders of institutions, they eventually believe the institution cannot succeed without them. The Leadership Trap While... View Details

Keywords: by Bill George

03 Sep 2014
Working Paper Summaries

Supply Chain Screening Without Certification: The Critical Role of Stakeholder Pressure

Keywords: by Susan A. Kayser, John W. Maxwell & Michael W. Toffel

01 Dec 2023
News

Turning Point: Where Credit Is Due

growing up in far western Mongolia without the opportunities available to children in the capital. I was lucky, an outlier of an outlier. Mongolian students deserve a fair opportunity for higher education and the possibility to become the... View Details

Keywords: Executive, Legislative, and Other General Government Support; Government

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

February 2020
Technical Note

Talent Management and the Future of Work

By: William R. Kerr and Gorick Ng

The nature of work is changing—and it is changing rapidly. Few days go by without industry giants such as Amazon and AT&T announcing plans to invest billions of dollars towards retraining nearly half of their respective workforces for jobs of the future. What changes... View Details