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- All HBS Web
(670)
- News (127)
- Research (472)
- Multimedia (2)
- Faculty Publications (107)
- Web
Online Transforming Customer Experiences Course | HBS Online
Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Design a defined, service-driven value proposition Understand sustainable pricing, the service-profit chain, and customer journeys Motivate employees to deliver exceptional,... View Details
- 05 Jun 2007
- First Look
First Look: June 5, 2007
change in the information set for employees when the incentives and decision rights remain unchanged. Also examines the tradeoffs front-line employees face as they divide their efforts between reaching new... View Details
Keywords: Martha Lagace
- 08 Jul 2002
- What Do You Think?
Have We Carried the Concept of Alignment Too Far?
should have insured and enforced fairness and honest reporting." Many questions were raised about the level and form of compensation afforded U.S. business leaders today. Allen Roberts comments, "In sustainable, successful organizations, levels of pay come... View Details
Keywords: by James Heskett
- 01 Jun 2018
- News
What I Do: Minnie Ingersoll (MBA 2002)
impact?” “One of our big projects was to enable people in California to get food assistance from their mobile phone. To promote that, we started running Google AdWord campaigns. We’ve found that for every $10 that we spend, we can get... View Details
- 01 Jun 2010
- News
Michael Depatie
stints with Trammell Crow Company, Residence Inn, Summerfield Suites, La Quinta, and Sunterra. Named CEO in 2006, Depatie oversees 6,500 employees and 50 properties in 23 U.S. cities. It is, he says, “the job of my life.” Kimpton Hotels... View Details
- 30 Apr 2019
- First Look
New Research and Ideas, April 30, 2019
forthcoming Compensation & Benefits Review The Power of Workplace Rewards: Using Self-Determination Theory to Understand Why Reward Satisfaction Matters for Workers Around the World By: Landry, Anais Thibault, and A.V. Whillans Abstract—How can workplace rewards... View Details
Keywords: Dina Gerdeman
- 02 Jan 2001
- Research & Ideas
Gurus in the Garage
the individual but eventually brought ruin to all. The culture of Silicon Valley turns that system on its head. The bank of expertise in Silicon Valley represents a triumph of the commons: resources are extracted and replenished in a self-regulating and efficient... View Details
Keywords: by Dorothy Leonard & Walter Swap
- 28 Aug 2019
- Blog Post
Know Your Audience: Recruiting HBS Students for Investment Banking
in different groups at the bank, students have a better sense of how they could contribute as a new employee or intern. Individual relationships go a long way in the recruiting process. This is not to say that recruiting presentations for... View Details
- 01 Dec 2020
- News
Karmic Kickstart
of those less fortunate pivots was pretty standard stuff: After a change in leadership, I was unceremoniously fired at the bank where I had been promoted just a few days earlier. After a year of frustration and effort I gave up on the... View Details
- Web
What Happens When Company Tweets Get Political | Working Knowledge
a time when corporate America was not very online. Most companies used social media for promoting products and services or engaging with consumers in a friendly fashion. Political posts on a company account were rare. That all changed... View Details
- 08 May 2013
- Research & Ideas
A Company’s Evolving View of Gender Equity
example, the media also project solutions: that companies should educate employees about biases and be held legally and reputationally responsible for treating men and women equally. Likewise underrepresentation: When the issue is a lack... View Details
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
levels and demand post-COVID has resulted in firms seeking a return to the meritocracy of old through significant layoffs, restructuring, and new promotion practices. Though effective in achieving balance in the short term, such actions... View Details
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
Professor Ryan Buell and doctoral student Moon Soo Choi caught my eye recently. Their study of a credit card offering to almost 400,000 customers of Commonwealth Bank, Australia’s largest, found that a typical promotion mentioning only... View Details
Keywords: by James Heskett
- 03 Jun 2015
- What Do You Think?
Is the Time Right for Self-Management?
societies in ancient Australia (Kai Akerberg). Stephens Jr., who loves the idea, said, it does not come without extensive time, cost, and involvement in employee development. "I not only say yes (to the question of whether the time... View Details
- 05 Sep 2012
- What Do You Think?
Will Business Management Save US Health Care?
Wittenberg put it, " management will never fix the health care system (it) can promote standardization and mass production (but) the actions of individual managers will have no effect on the overall system," one that as Barry... View Details
- 09 Sep 2024
- HBS Case
McDonald’s and the Post #MeToo Rules of Sex in the Workplace
behemoth’s corporate culture as it collided with the #MeToo movement’s spotlight on sexual relationships and power in the workplace. And as new information about Easterbrook’s romantic relationship with other employees emerged, it became... View Details
- 28 May 2012
- Research & Ideas
A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy
Associates. A social responsibility strategy should fulfill two goals: create a positive social impact, and enhance the company's brand, reputation, employee morale, and/or its bottom line, Rangan says. "But it does not have to be totally... View Details
Keywords: by Dina Gerdeman
- 12 Dec 2012
- Research & Ideas
Power to the People: The Unexpected Influence of Small Coalitions
caps. "These measures were not put in place because of the concentrated lobbying power of France's consumer lending sector," Trumbull says. Instead, French politicians worked closely with industry and family groups to develop regulations that View Details
Keywords: by Kim Girard
- 14 Apr 2003
- Research & Ideas
Andy Grove on the Confident Leader
Thus, in many ways, the whole teaching model condemns managers to act after the game is over. Maybe you can't teach intuition, but maybe you can. AG: You can promote intuition. You can recognize the innate aptitude of people to grasp what... View Details
- 21 Mar 2017
- First Look
First Look at New Research, March 21
model that explains employees’ moral evaluations of and reactions to referral practices based on the power relationship between a referrer and a hiring manager. Specifically, we predict that employees are more likely to see the acceptance... View Details
Keywords: Sean Silverthorne