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- Faculty Publications (354)
- March 2021 (Revised August 2024)
- Case
Hotwire.com: Navigating Through Turbulence
By: Jeffrey F. Rayport, Manny de Zarraga and Eric Levine
On September 10, 2001, after speaking at an industry conference at New York’s World Trade Center, Hotwire co-founder Spencer Rascoff boarded a flight from Newark to San Francisco. After returning home, Rascoff awoke the next morning to a phone call informing him that... View Details
Keywords: September 11; Corporate Entrepreneurship; Business Growth and Maturation; Disruption; Decisions; Job Cuts and Outsourcing; Growth Management; Digital Platforms; Problems and Challenges; Risk and Uncertainty; Expansion; Internet and the Web; Leading Change; Leadership Style; Air Transportation Industry; Tourism Industry; San Francisco
Change Through Persuasion
Faced with the need for a massive change, most managers respond predictably. They revamp the... View Details
- 30 May 2024
- News
How to Have Effective Conversations
every single discussion is made up of different kinds of conversations. And in general, those conversations fall into one of three buckets. There's these Practical Conversations, where we're talking about plans or we're solving problems. There's View Details
- 03 Jun 2013
- Research & Ideas
The Power of Rituals in Life, Death, and Business
All over the world, people in pain turn to rituals in the face of loss—no matter if it's the death of a loved one (dressing in black, for example), the end of a relationship (burning old love letters), or the crushing defeat in a Little League baseball game (graciously... View Details
Keywords: by Carmen Nobel
- Web
Entrepreneurship - Faculty & Research
flagship school which admitted 100 new rural students a year on a full scholarship basis. To select its students, IQanat conducted an “Olympiad,” a set of tests that assessed 50,000 students annually on academic abilities, emotional... View Details
- Web
Tools & Training - Alumni
they’ve learned in Harvard ManageMentor, or engage in entirely new subjects such as Authenticity, Big Data and Analytics, Design Thinking and Emotional Intelligence. The content in HMM Spark is curated and continuously updated by HBP’s... View Details
- 01 Sep 2023
- News
That Was Then, This Is Now
close-up, black-and-white portrait of each participant. “Contemplation can have many nuanced emotions within it,” Deifell told Poets & Quants in 2022. “It can have joy, a kind of seriousness; it can have curiosity. These aren’t big smiley... View Details
- 01 Dec 2023
- News
Endless Possibilities
Faye Iosotaluno (MBA 2008) met her husband through friends when she was only 19 years old. It was 1999, and the mobile-first app Tinder—which launched in 2012 and where Iosotaluno is currently COO—was not even a distant glimmer on the dating horizon. While the app... View Details
Keywords: Julia Hanna
- 10 Dec 2021
- Research & Ideas
Truth Be Told: Unpacking the Risks of Whistleblowing
whistleblowers face? Dey: There are social and emotional consequences, and there are also career consequences. A lot of whistleblowers are fired. Some may need to move to another state or another industry to find a job, and they may not... View Details
Keywords: by April White
- 02 Mar 2007
- What Do You Think?
What Is the Government’s Role in US Health Care?
consumers (Hakan Hillerstrom). In addition to these issues, Elizabeth Benbrooks reminds us that (healthcare) "comes freighted with a host of fundamental moral, ethical, and emotional issues that simply don't exist for other industries."... View Details
- 20 Sep 2010
- Research & Ideas
Power Posing: Fake It Until You Make It
time, cause impaired immune functioning, hypertension, and memory loss). The result? In addition to causing the desired hormonal shift, the power poses led to increased feelings of power and a greater tolerance for risk. "We used to think that View Details
Keywords: by Julia Hanna
- Web
Technology & Innovation - Faculty & Research
related hypotheses across six experiments: (1) Given people's lay theories about the capacities for cognition and emotion for robots and humans, workers will express more discomfort with botsourcing when they consider losing jobs that... View Details
- 20 Jan 2014
- Research & Ideas
Language Wars Divide Global Companies
language problems but also what managers can do to overcome them. Neeley explores language and its connection to power dynamics on global teams in Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in... View Details
Keywords: by Kim Girard
- Web
Online Leadership Principles Course | HBS Online
Enrollment Stories FAQs Enroll Now Key Concepts Understand your motivational drivers, emotional intelligence, and communication methods to establish a personal leadership style Apply or adapt your leadership style to meet specific... View Details
- Web
Leadership - Faculty & Research
developed mentorship programs and built a flagship school which admitted 100 new rural students a year on a full scholarship basis. To select its students, IQanat conducted an “Olympiad,” a set of tests that assessed 50,000 students annually on academic abilities,... View Details
- 05 Dec 2016
- Research & Ideas
How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)
focus is on truthful statements, the other side might view what they’re doing as very different in a way that really hurts the relationship in the future. People should realize more fully the consequences of their negotiating strategies.” Related Reading: How to Spot a... View Details
Keywords: by Dina Gerdeman
- 01 Feb 2001
- News
What Makes a Good Leader
Richard P. Chapman Professor of Business Administration Recent book: The Arc of Ambition: Defining the Leadership Journey Chair: Organizational Behavior Unit Intrigued by: "Emotional intelligence. Leaders have the emotional capacity to... View Details
Keywords: Management
- 14 Mar 2018
- Research & Ideas
Feeling Stressed? Try Sniffing Your Romantic Partner's Shirt
Blair Storie-Johnson Are you anxious about an upcoming job interview, public speaking engagement, or any other high-pressure workplace situation? Here’s a weird but now research-supported tip: Try taking a whiff of your sweetheart’s sweaty t-shirt. A recent... View Details
Keywords: by Carmen Nobel
- 15 Oct 2018
- Research & Ideas
Shaky Business: How Handshakes Win Negotiations
the table.” A possible future area to study, the researchers suggest, is whether hugs, high-fives, or fist bumps elicit the same amount of cooperation. Related Reading: The Role of Emotions in Effective Negotiations Henry Kissinger's... View Details
Keywords: by Michael Blanding
- 2011
- Book
The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work
By: Teresa M. Amabile and Steve J. Kramer
The most effective managers have the ability to build a cadre of employees who have great inner work lives-consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their colleagues. The worst managers undermine... View Details
Keywords: Creativity; Interpersonal Communication; Employee Relationship Management; Leadership; Performance Effectiveness; Emotions; Motivation and Incentives; Groups and Teams; Collaborative Innovation and Invention; Innovation Leadership; Working Conditions; Management Practices and Processes; Management Skills; Mission and Purpose; Organizational Culture; Performance Productivity; Attitudes; Behavior; Happiness; Perception; Trust; Time Management; Resource Allocation; Business or Company Management; Goals and Objectives; Managerial Roles