Digital Work - Publications - Faculty & Research

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Kaki Ettinger

fascinated by the rapidly growing power of digital tools, and since then have remained committed to a career in technology and media. But for me, the "what" was easier than the "how" - I knew where I wanted to make an... View Details

Keywords: Entertainment / Media; Technology; Entrepreneurship

30 Jan 2018
First Look

January 30, 2018

digital activities that impact physical realities. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53823 Assortment Rotation and the Value of Concealment By: Ferreira, Kris Johnson,... View Details

Keywords: Sean Silverthorne

18 Jul 2017
First Look

First Look at New Research and Ideas, July 18, 2017

and associated creative behavior in the life and work of ordinary individuals. Yet evidence is mounting that such individuals can be responsible for important instances of creativity and innovation in the world: open innovation, user... View Details

Keywords: Sean Silverthorne

June 2020
Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada

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09 Jun 2015
Sharpening Your Skills

Sharpening Your Skills: Social Media

Tate's Digital Makeover Transforms the Traditional Museum What happens when the traditional museum-going experience meets the world of digital marketing? WORKING PAPERS... View Details

Keywords: Re: Multiple Faculty; Advertising

Web

Programs & Events - Alumni

transitions as a member of the rising generation. Dec 31 TBD Executive Education HBS Campus Competing in the Age of Digital Platforms Create sustainable value through digital platforms, whether you want to... View Details

07 Aug 2017
Blog Post

A Summer Internship with the City of Boston

and more efficiently?—with in-the-weeds tactical questions—would more people click here if the button were red? Much of the innovative work going on at DoIT was spearheaded by Lauren Lockwood (HBS 2014), and until recently Boston’s Chief... View Details

03 Aug 2015
Research & Ideas

Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders

other, along certain dimensions they are collaborating” So why would Amazon release a version of its Kindle Reader on Apple's iPad, allowing users to access its library of exclusive digital books? "Doesn't that diminish interest in the... View Details

Keywords: by Michael Blanding; Information; Publishing; Technology

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Christensen Center for Teaching & Learning Creating Emerging Markets Crossover Into Business Digital Data Design Institute at Harvard Entrepreneurship (Rock Center) Faculty & Research Foundry Global Health Care Impact Investments... View Details

13 Sep 2019
Blog Post

An Uncommon Summer: Project Management at an Education Non-Profit

stored, used, and collaborated on information in eight digital systems and their knowledge management practice was, in their words, “a nightmare.” The team’s leadership acknowledged these problems but didn’t have the capacity to View Details

29 Dec 2019
Research & Ideas

Read Our Most Popular Research Stories of 2019

plans for future workforce makeup and training, and its search for opportunities from digital infrastructure and automation. What’s Really Disrupting Business? It’s Not Technology Technology doesn't drive disruption—customers do. The... View Details

Keywords: by Sean Silverthorne

March 2025
Case

Stagwell: AI and the Future of Marketing

By: Suraj Srinivasan and Radhika Kak

In early 2025, Mark Penn, Founder, CEO and Chairman of Stagwell, a global marketing company with a network of over 70+ agencies that served over 4000 blue-chip customers across 40 countries, was looking at ways that marketers should navigate the disruption emanating... View Details

Keywords: Advertising; Innovation Strategy; Change Management; AI and Machine Learning; Digital Transformation; Technology Adoption; Marketing Strategy; Service Delivery; Creativity; Business Model; Advertising Industry; Technology Industry

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Educators

June 2023
Supplement

Clash of Two Giants Simulation Exercise

By: Feng Zhu and Marco Iansiti

Many markets are organized around platforms that connect consumers with complementary applications and services. These platforms are two-sided because both sides - consumers and those providing applications or services - need access to the same platform to interact. A... View Details

Keywords: Customer Acquisition; Platform Strategy; Technology Platform; Digital Platforms; Competitive Strategy; Network Effects

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Get In Touch | About

Business & Environment Initiative +1.617.495.6886 bei@hbs.edu Business History Initiative +1.617.495.1003 bhi@hbs.edu Digital Data Design Institute at Harvard +1.617.496.8274 d3@harvard.edu Entrepreneurship Rock Center for... View Details

November 2022
Teaching Note

Proximie: Using XR Technology to Create Borderless Operating Rooms

By: Ariel D. Stern, Alpana Thapar and Menna Hassan

Founded by Nadine Hachach-Haram in 2016, Proximie was a digital medicine platform that used mixed reality and a host of digital audio and visual tools to enable clinicians, proctors, and medical device company personnel to be virtually present in operating rooms (ORs),... View Details

Keywords: Technological Innovation; Business Growth and Maturation; Growth and Development Strategy; Corporate Social Responsibility and Impact; Decision Making; Health Industry; Medical Devices and Supplies Industry

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14 Dec 2016
HBS Seminar

Siobhan O'Mahony and Rebecca Karp, Boston University

March 2020 (Revised June 2023)
Case

Scaling Nextdoor

By: Jeffrey F. Rayport, Thomas O. Jones and Jeff Huizinga

Nextdoor, striving to solidify its position as the leading global social media platform for neighborhoods, works to scale audience, geography, and revenue. View Details

Keywords: Platforms; Information Technology; Entrepreneurship; Growth and Development Strategy; Social Media; Digital Platforms

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Educators

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21 Aug 2017
Blog Post

A Summer Internship with the City of Boston

and more efficiently?—with in-the-weeds tactical questions—would more people click here if the button were red? Much of the innovative work going on at DoIT was spearheaded by Lauren Lockwood (HBS 2014), and until recently Boston’s Chief... View Details

Keywords: Consulting

11:45 AM – 1 PM EST, 08 Nov 2022
Virtual Programming

Career Check-Up

You give your automobile regular maintenance check-ups, why not do the same with your career? Too often, days lead to months and years without reflecting on what is working in your career and what isnt. Using a very simple framework, this program will leave you with an... View Details

July 2024
Article

How Artificial Intelligence Constrains Human Experience

By: A. Valenzuela, S. Puntoni, D. Hoffman, N. Castelo, J. De Freitas, B. Dietvorst, C. Hildebrand, Y.E. Huh, R. Meyer, M. Sweeney, S. Talaifar, G. Tomaino and K. Wertenbroch

Many consumption decisions and experiences are digitally mediated. As a consequence, consumer behavior is increasingly the joint product of human psychology and ubiquitous algorithms (Braun et al. 2024; cf. Melumad et al. 2020). The coming of age of Large Language... View Details

Keywords: Large Language Model; User Experience; AI and Machine Learning; Consumer Behavior; Technology Adoption; Risk and Uncertainty; Cost vs Benefits